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Venable LLP

Smoothing Privacy Contracting: Six Ways to Reduce Friction in Data Processing Agreements

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Negotiating a data processing agreement (DPA) is typically a necessary step when engaging vendors that handle personal data. However, these negotiations have become time consuming and complex, given the evolving privacy...more

Venable LLP

Service-Level Agreements for Online or Cloud-Based Arrangements

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Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a "customer service-level...more

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