Jones Day Presents: Smart Contracts and Blockchain
When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more
IT service provider performance has long been measured by service level agreements (SLAs) that set quantifiable standards for many aspects of a sourcing arrangement. These standards range from how quickly customer support is...more
In the sixth in a series of 12 Jones Day Presents: Blockchain videos, partner Mark Rasmussen discusses smart contracts, which execute automatically upon the occurrence of an event, and describes the use of the technology in...more
Picking up where we left off last week, below are some additional distinctions for escrow arrangements in the software as a service (SaaS) context and related customer and vendor considerations....more