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Service Level Agreements Technology Sector

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

Morgan Lewis - Tech & Sourcing

Experience Level Agreements Are on the Rise

IT service provider performance has long been measured by service level agreements (SLAs) that set quantifiable standards for many aspects of a sourcing arrangement. These standards range from how quickly customer support is...more

Jones Day

Jones Day Presents: Smart Contracts and Blockchain

Jones Day on

In the sixth in a series of 12 Jones Day Presents: Blockchain videos, partner Mark Rasmussen discusses smart contracts, which execute automatically upon the occurrence of an event, and describes the use of the technology in...more

Morgan Lewis

Contract Corner: SaaS Escrow Considerations (Part 2)

Morgan Lewis on

Picking up where we left off last week, below are some additional distinctions for escrow arrangements in the software as a service (SaaS) context and related customer and vendor considerations....more

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