News & Analysis as of

Service Level Agreements

Contract Corner: SaaS Escrow Considerations (Part 2)

by Morgan Lewis on

Picking up where we left off last week, below are some additional distinctions for escrow arrangements in the software as a service (SaaS) context and related customer and vendor considerations....more

Key Takeaways: Nuts and Bolts of Technology Contract Drafting/Negotiation

Josh Ganz, Partner at Kilpatrick Townsend, focuses his practice on strategic outsourcing, technology licensing and other complex commercial transactions. Michelle Tyde, Counsel at Kilpatrick Townsend, focuses her practice on...more

Attacking Cybersecurity from the Inside Out: Part III

Over the last couple of weeks, we’ve explored the steps a company’s leadership team should take to prioritize cybersecurity and how businesses can improve their cybersecurity strategy by enhancing their employee-level cyber...more

Five Highlights from OCR Guidance On HIPAA Compliance In Cloud Computing

by Poyner Spruill LLP on

The Department of Health and Human Services’ Office of Civil Rights (OCR) has issued guidelines for HIPAA-covered entities that utilize cloud computing in processing electronic protected health information (ePHI). The...more

9 Key Provisions of Outsourcing Contracts That Matter

by Robins Kaplan LLP on

Outsourcing, whether technical or process-centric, has become an increasingly important component of businesses of all sizes. Handing over the complexity of ever-changing systems that require increasing expertise can often...more

Cloud Computing: Legal Issues on the Horizon

In the May 2014 issue of the Business Litigation Report, we discussed a hot topic in law and technology: cloud computing. That topic did not cool down over the summer. Businesses and courts—including the Supreme Court—have...more

Managing legal risks arising from cloud computing

by DLA Piper on

On 26 June 2014, the European Commission announced that it had been presented with guidelines on the standardisation of Service Level Agreements (SLAs) for cloud computing services. The publication of the guidelines...more

EU: European Commission launches cloud SLA standardisation guidelines

by DLA Piper on

DLA Piper has played a key role in the launch of guidelines issued by the European Commission intended to help businesses save money and get the most out of cloud computing services. The guidelines aim to ensure contracts...more

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