As the airline industry grapples with the fallout from COVID-19, one issue is keeping airlines, regulators, legislators, and courts busy: passenger refunds....more
The U.S. Department of Transportation (DOT) has issued an Enforcement Notice Regarding “Refunds By Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel.”...more
DOT’s Office of Aviation Enforcement and Proceedings issued a notice temporarily amending its enforcement policy regarding airlines’ obligation to honor “mistaken fares.” Until now, DOT’s Enforcement Office has generally...more