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Contracting Models for Global Capability Centers in India

Global Capability Centers (GCCs) located in India continue to evolve from labor arbitrage and cost savings initiatives to innovation centers for digital transformation, supporting cloud, mobile, data security, data analytics,...more

Impact of Remote Working on End User Computing Solutions and Services

The pandemic is expected to lead to a significant and sustained increase in remote working. The shift to remote working will have major implications for end user computing solutions and services. CIOs will need to...more

Selling an Offshore Captive/Global Innovation Center in India

Many companies will consider selling their offshore captives/GICs in the wake of COVID-19, especially those in industries hard hit by the pandemic. Large outsourcing vendors are interested in acquiring offshore...more

Global Innovation Centers in the Data-Driven Digital Economy

GICs offer advantages for exploiting big data and staying competitive. Data is the fuel of the 21st-century economy. Companies must manage and exploit data and digital technologies in an innovative, agile and cost...more

Global In-House Centers in India, v2.0

GICs in India are evolving from cost-saving platforms into Innovation Centers for emerging digital technologies that can provide a competitive advantage. Recent years have seen a resurgence of interest in GICs in India...more

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