Reputational Damage: 3 Worst Cases & 11 Next Steps for Protecting Your Brand & Company

Mitratech Holdings, Inc
Contact

When it comes to the potential risks that can impact a business, the risk of reputational damage ranks at or near the very top of the list.

In a recent study by Deloitte and Forbes Insights, 300 executives (C-suite and board directors) were surveyed. One revelation? They consider brand reputation as the highest strategic risk area for a company. This finding even ranks above other high visibility factors like business model, competition, and the impact of economic trends.

What is reputational damage?

The world has changed dramatically over the last 20 years. Gone are the days when your only news sources were the daily newspaper and the six o’clock evening news. Through the power of social media, any kind of news (good or bad) can go viral and reach global proportions in minutes.

A company’s reputation can receive a damaging blow instantly, thanks to an unhappy consumer getting media coverage, or a news report of unethical behavior. Or because of an employee saying something inappropriate on social media, or the announcement of a company breach that’s exposed users’ personal data the company had promised to protect.

What are the most common types of risks associated with reputational damage?

Social Media

The use (or misuse) of social media, either by an unwary employee, an agency or the company itself can be a double-edged sword can be the cause of reputational damage. Or how followers and the public use it in response to company actions or events can be a catalyst for that negative impact.

Employees

From the employee making a racially charged comment on social media to the CEO being charged with sexual misconduct, everyone in a company should be considered a potential risk. There’s a strong case to be made that employee actions represent the biggest risk to a company’s reputation.

Data Loss

 

Data breaches are one of the biggest ways to lose the trust of your customers and damage your brand reputation; just ask Marriott and Equifax, among others. It doesn’t help that it publicly can put a company on the hot seat in front of legislators and regulators, too.

Services & Pricing

Regardless of its business model or sector, if a company underperforms, or overcharges, or practices shady sales techniques, they’ll suffer reputational damage once any of these things come to light.

3 devastating examples of reputational damage

Why is there so much attention given to reputational damage? The negative effects can literally decimate a company. Reputation Management describes its impact this way:

“(Reputational damage) harms client and investor trust, erodes your customer base and hinders sales. A poor reputation also correlates with increased costs for hiring and retention which degrades operating margins and prevents higher returns. Furthermore, reputation damage increases liquidity risk which impacts stock price and ultimately slashes market capitalization.”

Here are three recent cases that really drive the consequences and costs home:

2018 was a tough year for Uber from a reputational damage perspective. It started off with claims of sexual harassment from one female engineer, and that dominoed into 56 other claims of sexual harassment, resulting in a $1.9 million settlement. The sexual harassment investigation then uncovered other reputation-killing issues like minority discrimination and the existence of an unethical and hostile workplace.  It seemed like Uber was making headlines nearly every week – and definitely not the kind of headlines a company wants to be making.

All in all, Uber shelled out over $20 million in settlements, had mass company leadership firings, high-level resignations, and removal of its CEO, not to mention the backlash among users uninstalling their apps and switching over to Lyft because they were so disgusted with the company’s newfound reputation. Uber has been in serious damage control ever since, hiring new leadership and implementing new salary structures, overhauling the performance review process, publishing a Diversity & Inclusion report, delivered leadership and diversity training to thousands of employees globally, and developing a new employee promotion assessment process.

When you’re a financial institution in charge of people’s money and finances, the need for an impeccable and ethical reputation is paramount. Unfortunately, Wells Fargo is learning the hard way what happens to a financial institution when systemic unethical behavior permeates it. It’s mind-boggling to think about just how many different unethical practices were underway at Wells Fargo, from creating fake customer accounts to modifying mortgages without customer authorization and charging customers for insurance they didn’t need.

Just in regulatory violations alone, Wells Fargo is paying over $1 billion in fines, not to mention the billions more in settlements of the multiple lawsuits against them. Furthermore, things grew so bad their growth was even restricted by the Federal Reserve. Profits, loans, deposits, and revenue have all been on the decline ever since this debacle was uncovered.

The CEO and other management personnel throughout the organization were fired, and Wells Fargo has been trying to rebuild their reputation, starting with the hiring of a new leader of the Board – Elizabeth Duke. To Wells Fargo’s credit, they have been very transparent about the trust they had and lost with their customers, and they’ve been actively and openly trying to rebuild it, as seen in this commercial.

*see video here.

 

Mark Zuckerberg and his team have had the rockiest 2018 imaginable, starting with the Cambridge Analytica scandal where Facebook failed to protect the private and personal data of over 87 million of their users. Investigations into how this breach could occur led to some very intense scrutiny over Facebook’s policies & procedures around data privacy and protection.

This even snowballed into revelations about how the Cambridge Analytica data was used to influence the 2016 presidential election, and how foreign countries were using the Facebook platform to spread fake news. Facebook had to shut down well over 300 Facebook and Instagram accounts linked to a Russian propaganda group, pages that reportedly reached over 10 million users.

Aside from the largest stock market drop in value in history – $120 billion, with a $17 billion loss for Zuckerberg personally – Facebook also faced a huge backlash from a reputational point of view. People became increasingly angry as they began grasping the details about how the company had mishandled their private data.

There’s even a #deletefacebook movement on Twitter urging users to actively delete their Facebook accounts. Meanwhile, other tech leaders have been taking shots at the brand.

Facebook has been trying to stem the damage since last year, laying out out a slew of new policy and procedures changes to restrict access to user data. As one example, apps may no longer use login info to collect user’s personal information, including details like their religious or political views, relationship status, education, work history, and more.

The (big) numbers on 2018 data breaches

According to Risk Based Security (RBS), over 6,500 incidents resulted in compromised data last year, affecting 5 billion records.

10 key steps to mitigating reputational damage risk

Now that we’ve been painfully reminded of the risks and ramifications of reputational damage, let’s take a look at some ways to help mitigate those risks.

Corporate Compliance Insights offered their view of the top 10 key strategies a GRC team should follow to proactively head off reputational risk and brand damage:

  • Strong and effective board oversight – When it comes to the management of reputational risk, it needs to start at the Board of Directors level. Active and diligent Board oversight as it relates to the development of the strategy, the execution of that strategy, and the development and enforcement of the policies associated with it are mandatory.
  • Integrating risk into business planning and setting strategy – Risk needs to be at the forefront of thought when it comes to business planning and setting the strategy. When risk is factored into strategy and business planning as an integral component, it fosters a more strategic view of undertaking risk.
  • Effective communications, image and brand building – Telling your company story and building your unique brand is a critical component to succeeding in the market.
  • A culture of ethics & compliance – There needs to be a culture of ethics & compliance that starts at the top and permeates throughout the entire organization. Included in this culture must be policies, procedures, escalation processes, and periodic pulse checks that gauge the tone especially in the middle and the bottom.
  • Leaders should lead by example – The Board needs to be active and involved in making sure that there are proper and effective controls implemented for compliance matters. All eyes will be on executive management to see if they are leading by example or if they’re just paying lip service.
  • Ensure a passionate focus on improving stakeholder experiences – This means that any exchanges or interactions with employees, suppliers, customers, shareholders, and other stakeholders need to prioritize delivering positive experiences.
  • Solid public reporting – Investors keep a close eye on issues having to do with public reporting of financial statements. Things like restatements, factual discrepancies, and bad accounting practices are all things that give investors doubt and cast a negative shadow on a company.
  • Strong control environment – To achieve a true culture of ethics & compliance, the control environment plays a pivotal role in helping an organization achieve its objectives around reporting, operations, and compliance.
  • Performance vs. competitors – Bottom line, you have to have a competitive business model if you want to be recognized as successful in the marketplace. If you’re not competitive, your company and management team will be questioned, and your reputation will take a hit.
  • Decisive response to high-profile crises – This is a natural extension of risk assessment and management. How your company plans for and responds to a crisis will have a definite impact on reputation.

An 11th step? Mount a tech defense against reputational damage

It may seem like a tall order to implement all these measures. The Corporate Compliance Insights list lacks one strategy, though, that can help empower many of them: Adopting GRC technology solutions to make it feasible to extend a culture of compliance across the entire organization.

As we saw at last year’s SCCE CEI event, there’s an “Ethics Rising” movement afoot within more organizations, who see the value of setting a foundation for a culture of ethics. Doing so efficiently and cost-effectively across even a mid-sized organization, however, means turning to purpose-built technology. Trying to accomplish it using traditional processes and tools is a recipe for failure, and leaves an organization exposed to risk. The complexities, number of risk factors, and pace of change in the business environment are just too much for yesterday’s approaches.

As for the costs of new technologies and other initiatives to build compliance? They’re almost a moot point when we consider that the true costs of non-compliance were revealed years ago in a landmark study by Ponemon Institute. Among the companies analyzed, non-compliance costs were 2.65 times higher than the costs of compliance efforts.

Technology is an unparalleled enabler for organizations trying to reach new plateaus of maturity and visibility into the performance of their compliance programs. For them and regulators alike, that maturity and transparency is crucial. Reputational damage can arise on any number of fronts, and the tactics to combat it and its impact – employee education, timely policy and procedure dissemination and attestation, data governance, confirmed audit trails, and high levels of embedded security – can only be realized by making GRC tech adoption an essential eleventh key strategy for safeguarding your enterprise.

Everyone has to be on board

It’s easy to understand why reputational damage is a top concern for leaders in any organization, given how quickly any situation can spin out of control and go viral. Why does that happen? Because brand reputation is inherently about trust. Trust that a company is protecting the best interests of its employees and customers and is operating ethically, honorably, and competently. When people feel that trust has been betrayed, they take the “betrayer” – in their eyes, the company – to task, even if it’s an unfair rush to judgment.

The difficulty for any company looking to protect themselves from reputational damage is understanding that there is no single defense against it. Protection requires a multi-layered and multi-pronged approach that starts at the executive board and leadership level. From there, it has to migrate downwards, to eventually become a culture and mindset that’s adopted and practiced by everyone in the company, from the CEO to the last employee on the company roster.

In risk management, a “3 lines of defense” strategy involves lines of defense at various levels of a business. To defend against reputational damage. those three lines consist of corporate leadership, managers, and front-line staff.

Leadership will define what constitutes a “culture of ethical behavior” for the organization. They’ll also provide the processes and procedures directing managers and employees in how to best handle risk scenarios and prevent unintentional incidents. Or stop them from spiraling into bigger issues through poor incident response.

But as Hui Chen, the former Compliance Counsel Expert at the U.S. Department of Justice (DOJ) explains, it’s vital to have everyone participate in developing that culture:

…if a top-down approach does not reflect the values of your employees and stakeholders, it can only go so far. A truly effective top-down approach is a reflection of the values of all the stakeholders involved. In order to know what those values are, you have to start with a bottom-up approach.

Protecting your company reputation has to be planned for and strategized at the highest levels. That plan and strategy have to be communicated to, and bought into by, the various management and employee ranks throughout an entire organization, to the point where there’s a measurable and definable change in mindset and behavior. Only when everyone is aware and protective of your company’s reputation can you really begin to breathe a bit easier.

 

Written by:

Mitratech Holdings, Inc
Contact
more
less

Mitratech Holdings, Inc on:

Readers' Choice 2017
Reporters on Deadline

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
Custom Email Digest
- hide

JD Supra Privacy Policy

Updated: May 25, 2018:

JD Supra is a legal publishing service that connects experts and their content with broader audiences of professionals, journalists and associations.

This Privacy Policy describes how JD Supra, LLC ("JD Supra" or "we," "us," or "our") collects, uses and shares personal data collected from visitors to our website (located at www.jdsupra.com) (our "Website") who view only publicly-available content as well as subscribers to our services (such as our email digests or author tools)(our "Services"). By using our Website and registering for one of our Services, you are agreeing to the terms of this Privacy Policy.

Please note that if you subscribe to one of our Services, you can make choices about how we collect, use and share your information through our Privacy Center under the "My Account" dashboard (available if you are logged into your JD Supra account).

Collection of Information

Registration Information. When you register with JD Supra for our Website and Services, either as an author or as a subscriber, you will be asked to provide identifying information to create your JD Supra account ("Registration Data"), such as your:

  • Email
  • First Name
  • Last Name
  • Company Name
  • Company Industry
  • Title
  • Country

Other Information: We also collect other information you may voluntarily provide. This may include content you provide for publication. We may also receive your communications with others through our Website and Services (such as contacting an author through our Website) or communications directly with us (such as through email, feedback or other forms or social media). If you are a subscribed user, we will also collect your user preferences, such as the types of articles you would like to read.

Information from third parties (such as, from your employer or LinkedIn): We may also receive information about you from third party sources. For example, your employer may provide your information to us, such as in connection with an article submitted by your employer for publication. If you choose to use LinkedIn to subscribe to our Website and Services, we also collect information related to your LinkedIn account and profile.

Your interactions with our Website and Services: As is true of most websites, we gather certain information automatically. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information to analyze trends, to administer the Website and our Services, to improve the content and performance of our Website and Services, and to track users' movements around the site. We may also link this automatically-collected data to personal information, for example, to inform authors about who has read their articles. Some of this data is collected through information sent by your web browser. We also use cookies and other tracking technologies to collect this information. To learn more about cookies and other tracking technologies that JD Supra may use on our Website and Services please see our "Cookies Guide" page.

How do we use this information?

We use the information and data we collect principally in order to provide our Website and Services. More specifically, we may use your personal information to:

  • Operate our Website and Services and publish content;
  • Distribute content to you in accordance with your preferences as well as to provide other notifications to you (for example, updates about our policies and terms);
  • Measure readership and usage of the Website and Services;
  • Communicate with you regarding your questions and requests;
  • Authenticate users and to provide for the safety and security of our Website and Services;
  • Conduct research and similar activities to improve our Website and Services; and
  • Comply with our legal and regulatory responsibilities and to enforce our rights.

How is your information shared?

  • Content and other public information (such as an author profile) is shared on our Website and Services, including via email digests and social media feeds, and is accessible to the general public.
  • If you choose to use our Website and Services to communicate directly with a company or individual, such communication may be shared accordingly.
  • Readership information is provided to publishing law firms and authors of content to give them insight into their readership and to help them to improve their content.
  • Our Website may offer you the opportunity to share information through our Website, such as through Facebook's "Like" or Twitter's "Tweet" button. We offer this functionality to help generate interest in our Website and content and to permit you to recommend content to your contacts. You should be aware that sharing through such functionality may result in information being collected by the applicable social media network and possibly being made publicly available (for example, through a search engine). Any such information collection would be subject to such third party social media network's privacy policy.
  • Your information may also be shared to parties who support our business, such as professional advisors as well as web-hosting providers, analytics providers and other information technology providers.
  • Any court, governmental authority, law enforcement agency or other third party where we believe disclosure is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals' personal safety, or to detect, prevent, or otherwise address fraud, security or safety issues.
  • To our affiliated entities and in connection with the sale, assignment or other transfer of our company or our business.

How We Protect Your Information

JD Supra takes reasonable and appropriate precautions to insure that user information is protected from loss, misuse and unauthorized access, disclosure, alteration and destruction. We restrict access to user information to those individuals who reasonably need access to perform their job functions, such as our third party email service, customer service personnel and technical staff. You should keep in mind that no Internet transmission is ever 100% secure or error-free. Where you use log-in credentials (usernames, passwords) on our Website, please remember that it is your responsibility to safeguard them. If you believe that your log-in credentials have been compromised, please contact us at privacy@jdsupra.com.

Children's Information

Our Website and Services are not directed at children under the age of 16 and we do not knowingly collect personal information from children under the age of 16 through our Website and/or Services. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Websites

Our Website and Services may contain links to other websites. The operators of such other websites may collect information about you, including through cookies or other technologies. If you are using our Website or Services and click a link to another site, you will leave our Website and this Policy will not apply to your use of and activity on those other sites. We encourage you to read the legal notices posted on those sites, including their privacy policies. We are not responsible for the data collection and use practices of such other sites. This Policy applies solely to the information collected in connection with your use of our Website and Services and does not apply to any practices conducted offline or in connection with any other websites.

Information for EU and Swiss Residents

JD Supra's principal place of business is in the United States. By subscribing to our website, you expressly consent to your information being processed in the United States.

  • Our Legal Basis for Processing: Generally, we rely on our legitimate interests in order to process your personal information. For example, we rely on this legal ground if we use your personal information to manage your Registration Data and administer our relationship with you; to deliver our Website and Services; understand and improve our Website and Services; report reader analytics to our authors; to personalize your experience on our Website and Services; and where necessary to protect or defend our or another's rights or property, or to detect, prevent, or otherwise address fraud, security, safety or privacy issues. Please see Article 6(1)(f) of the E.U. General Data Protection Regulation ("GDPR") In addition, there may be other situations where other grounds for processing may exist, such as where processing is a result of legal requirements (GDPR Article 6(1)(c)) or for reasons of public interest (GDPR Article 6(1)(e)). Please see the "Your Rights" section of this Privacy Policy immediately below for more information about how you may request that we limit or refrain from processing your personal information.
  • Your Rights
    • Right of Access/Portability: You can ask to review details about the information we hold about you and how that information has been used and disclosed. Note that we may request to verify your identification before fulfilling your request. You can also request that your personal information is provided to you in a commonly used electronic format so that you can share it with other organizations.
    • Right to Correct Information: You may ask that we make corrections to any information we hold, if you believe such correction to be necessary.
    • Right to Restrict Our Processing or Erasure of Information: You also have the right in certain circumstances to ask us to restrict processing of your personal information or to erase your personal information. Where you have consented to our use of your personal information, you can withdraw your consent at any time.

You can make a request to exercise any of these rights by emailing us at privacy@jdsupra.com or by writing to us at:

Privacy Officer
JD Supra, LLC
10 Liberty Ship Way, Suite 300
Sausalito, California 94965

You can also manage your profile and subscriptions through our Privacy Center under the "My Account" dashboard.

We will make all practical efforts to respect your wishes. There may be times, however, where we are not able to fulfill your request, for example, if applicable law prohibits our compliance. Please note that JD Supra does not use "automatic decision making" or "profiling" as those terms are defined in the GDPR.

  • Timeframe for retaining your personal information: We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, or subsequently authorized. We may continue processing your personal information for longer periods, but only for the time and to the extent such processing reasonably serves the purposes of archiving in the public interest, journalism, literature and art, scientific or historical research and statistical analysis, and subject to the protection of this Privacy Policy. For example, if you are an author, your personal information may continue to be published in connection with your article indefinitely. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
  • Onward Transfer to Third Parties: As noted in the "How We Share Your Data" Section above, JD Supra may share your information with third parties. When JD Supra discloses your personal information to third parties, we have ensured that such third parties have either certified under the EU-U.S. or Swiss Privacy Shield Framework and will process all personal data received from EU member states/Switzerland in reliance on the applicable Privacy Shield Framework or that they have been subjected to strict contractual provisions in their contract with us to guarantee an adequate level of data protection for your data.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, our customers who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

You can make a request for this information by emailing us at privacy@jdsupra.com or by writing to us at:

Privacy Officer
JD Supra, LLC
10 Liberty Ship Way, Suite 300
Sausalito, California 94965

Some browsers have incorporated a Do Not Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our site.

Access/Correct/Update/Delete Personal Information

For non-EU/Swiss residents, if you would like to know what personal information we have about you, you can send an e-mail to privacy@jdsupra.com. We will be in contact with you (by mail or otherwise) to verify your identity and provide you the information you request. We will respond within 30 days to your request for access to your personal information. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. If you would like to correct or update your personal information, you can manage your profile and subscriptions through our Privacy Center under the "My Account" dashboard. If you would like to delete your account or remove your information from our Website and Services, send an e-mail to privacy@jdsupra.com.

Changes in Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. Please refer to the date at the top of this page to determine when this Policy was last revised. Any changes to our Privacy Policy will become effective upon posting of the revised policy on the Website. By continuing to use our Website and Services following such changes, you will be deemed to have agreed to such changes.

Contacting JD Supra

If you have any questions about this Privacy Policy, the practices of this site, your dealings with our Website or Services, or if you would like to change any of the information you have provided to us, please contact us at: privacy@jdsupra.com.

JD Supra Cookie Guide

As with many websites, JD Supra's website (located at www.jdsupra.com) (our "Website") and our services (such as our email article digests)(our "Services") use a standard technology called a "cookie" and other similar technologies (such as, pixels and web beacons), which are small data files that are transferred to your computer when you use our Website and Services. These technologies automatically identify your browser whenever you interact with our Website and Services.

How We Use Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to:

  1. Improve the user experience on our Website and Services;
  2. Store the authorization token that users receive when they login to the private areas of our Website. This token is specific to a user's login session and requires a valid username and password to obtain. It is required to access the user's profile information, subscriptions, and analytics;
  3. Track anonymous site usage; and
  4. Permit connectivity with social media networks to permit content sharing.

There are different types of cookies and other technologies used our Website, notably:

  • "Session cookies" - These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer, Google Chrome or Safari).
  • "Persistent cookies" - These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.
  • "Web Beacons/Pixels" - Some of our web pages and emails may also contain small electronic images known as web beacons, clear GIFs or single-pixel GIFs. These images are placed on a web page or email and typically work in conjunction with cookies to collect data. We use these images to identify our users and user behavior, such as counting the number of users who have visited a web page or acted upon one of our email digests.

JD Supra Cookies. We place our own cookies on your computer to track certain information about you while you are using our Website and Services. For example, we place a session cookie on your computer each time you visit our Website. We use these cookies to allow you to log-in to your subscriber account. In addition, through these cookies we are able to collect information about how you use the Website, including what browser you may be using, your IP address, and the URL address you came from upon visiting our Website and the URL you next visit (even if those URLs are not on our Website). We also utilize email web beacons to monitor whether our emails are being delivered and read. We also use these tools to help deliver reader analytics to our authors to give them insight into their readership and help them to improve their content, so that it is most useful for our users.

Analytics/Performance Cookies. JD Supra also uses the following analytic tools to help us analyze the performance of our Website and Services as well as how visitors use our Website and Services:

  • HubSpot - For more information about HubSpot cookies, please visit legal.hubspot.com/privacy-policy.
  • New Relic - For more information on New Relic cookies, please visit www.newrelic.com/privacy.
  • Google Analytics - For more information on Google Analytics cookies, visit www.google.com/policies. To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. This will allow you to download and install a Google Analytics cookie-free web browser.

Facebook, Twitter and other Social Network Cookies. Our content pages allow you to share content appearing on our Website and Services to your social media accounts through the "Like," "Tweet," or similar buttons displayed on such pages. To accomplish this Service, we embed code that such third party social networks provide and that we do not control. These buttons know that you are logged in to your social network account and therefore such social networks could also know that you are viewing the JD Supra Website.

Controlling and Deleting Cookies

If you would like to change how a browser uses cookies, including blocking or deleting cookies from the JD Supra Website and Services you can do so by changing the settings in your web browser. To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you every time a site wishes to save a cookie. It's also easy to delete cookies that are already saved on your device by a browser.

The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use your browser's "Help" function or alternatively, you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.

Updates to This Policy

We may update this cookie policy and our Privacy Policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

Contacting JD Supra

If you have any questions about how we use cookies and other tracking technologies, please contact us at: privacy@jdsupra.com.

- hide

This website uses cookies to improve user experience, track anonymous site usage, store authorization tokens and permit sharing on social media networks. By continuing to browse this website you accept the use of cookies. Click here to read more about how we use cookies.