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Airlines Corporate Culture

The Volkov Law Group

United’s Crisis Mismanagement and Corporate Culture

The Volkov Law Group on

We were all aghast at the spectacle on the United Airlines last week when a customer was dragged off a plane when he refused to give up his seat because of an overbooking. No one can underestimate the power of real-time video...more

Timothy Corcoran - Corcoran Consulting Group

United Airlines Fiasco – Service Recovery Matters

I’m a million-miler (now almost 2 million) and lifetime elite flier of United Airlines, though much of that was accrued on pre-merger Continental Airlines. I fly every week and rarely get thrown by travel hassles, and I’ve...more

Thomas Fox - Compliance Evangelist

The Darwin Awards, Nepotism and Compliance

I am a podcast aficionado. One of my favorites is Slate’s Hang Up and Listen, which is a weekly discussion of sports events and issues. One of its segments details each participant relating a whimsical event from the previous...more

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