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Fisher Phillips

AI Call-Monitoring Lawsuits Are Heating Up: 5 Steps Your Business Can Take to Minimize Risk

Fisher Phillips on

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California plaintiff filed a federal...more

Esquire Deposition Solutions, LLC

Do Lawyers Need New Rules for Using Generative AI in Their Practices?

Esquire Deposition Solutions, LLC on

Last week’s blog post looked at several reasons why litigators should approach generative artificial intelligence tools with caution. They have an unsettling capacity for error. Decisions made by automated tools can be biased...more

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