Your Problems Come on Two Legs: Managing Consumer Complaints - The Consumer Finance Podcast
Consumer litigation activity continues at elevated levels as 2026 begins, despite mixed monthly results across the major consumer protection statutes tracked by WebRecon. While filings under the Fair Credit Reporting Act...more
According to a recent report by WebRecon, court filings under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and Telephone Consumer Protection Act (TCPA), as well as complaints filed with...more
In this month's article, we share some of our top "bites" covered during the February 2026 webinar....more
For luxury brands operating in Spain, a new customer service law marks a structural shift in retail-client regulation and relationships. For the luxury sector, it represents a profound transformation: client experience is no...more
The Consumer Financial Protection Bureau (CFPB) recently added two new disclosures and an attestation requirement to the CFPB portal through which consumers may submit complaints about a financial product or service....more
In the request for comments, the CFPB states that it is soliciting comments on how to improve its Consumer Response Intake Form. The CFPB advises that Consumer Response Intake Form is designed to help consumers in submitting...more
Recently, the CFPB released its Semi-Annual Report to Congress, covering activities during the tenure of former CFPB Director Chopra from April 1 through September 30, 2024, unless otherwise noted. On complaints, the CFPB...more
On January 9, the CFPB released its 2025 Private Education Loan Ombudsman Annual Report analyzing consumer complaints on both private and federal student loans from July 1, 2024, through June 30, 2025. During this period, the...more
Insurance companies play a critical role in protecting drivers, homeowners, and families when accidents, injuries, and property damage occur. However, some insurers receive more consumer complaints and disputed claims than...more
The UK Financial Conduct Authority has published two joint statements with regulatory partners addressing areas where firms have sought clarity on delivering targeted support. The first statement, issued with the UK Financial...more
On December 10, the Office of the Comptroller of the Currency (OCC) released preliminary findings from its supervisory review of “debanking” activities at the nine largest national banks. The objective of the review was to...more
The UK Financial Ombudsman Service (FOS) has launched a consultation on its plans and budget for 2026/27. Key proposals include increasing its case fee to GBP680 and compulsory levy to GBP86 million. The FOS has also...more
On November 21, the CFPB released its annual report detailing its activities to administer the FDCPA, and summarizing trends in consumer complaints the Bureau received in 2024. The report also detailed actions by the FTC...more
On today’s episode of AD Nauseam, Amy and Daniel explore the topic of individual liability as it relates to FTC cases, and the importance of listening to complaints and responding appropriately from the start....more
According to a recent report by WebRecon, court filings under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and complaints filed with the Consumer...more
The UK Financial Ombudsman Service (FOS) published its Q1 2025/26 complaints data alongside a press release, revealing a notable decline in case volumes to 68,000, down from 74,600 in the same period last year. Complaints...more
The Consumer Financial Protection Bureau recently delivered its Consumer Response Annual Report for 2024, as required by the Dodd-Frank Wall Street Reform and Consumer Protection Act. The report includes analyses of...more
On May 1, Pennsylvania Governor Josh Shapiro announced a new centralized consumer protection hotline, website, and email address, providing residents with streamlined access to state agencies for reporting scams, financial...more
To keep you informed of recent activities, below are several of the most significant federal and state events that have influenced the Consumer Financial Services industry over the past week....more
Citing cutbacks at the federal level, Pennsylvania Governor Josh Shapiro has launched a new centralized consumer protection hotline, website and email address to make it easier for state residents to report allegations of...more
According to a recent report by WebRecon, court filings under the Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), the Telephone Consumer Protection Act (TCPA), and complaints filed with the...more
Many state Attorneys General are celebrating Consumer Protection Week this week by releasing their top consumer complaint categories, summarizing their past year’s successes, and/or providing consumer education. As the AG...more
The European Commission has substantially expanded its use of the Consumer Protection Cooperation (‘CPC’) Regulation to secure compliance by market places and other online services with EU consumer protection law. This...more
The CFPB’s Student Loan Ombudsman has released his annual report, again emphasizing complaint volume without investigating all complaints, suggesting that states should acquiesce when the Department of Education promulgates...more