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Online Travel Update: Airbnb Eyes Hotels (Again), Booking Beats Expectations, and Kayak Embraces AI

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Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending May 2, 2025, is below. This week’s Update features stories on many of the large online players, including first quarter earnings...more

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This Week in Travel: NDC Progress, Booking.com Scrutiny, and AI Momentum in the Industry

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Good Sunday morning from Seatle . . . Our Online Travel Update for the week ending Friday, April 4, is below. This week’s Update features a number of follow up stories on topics covered in recent Updates, including...more

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Travel Industry Trends: Junk Fees, Layoffs, and Expedia’s Package Deal Shake-Up

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Good Sunday evening from Seattle . . . As many of you know, I returned a few weeks ago from an extended sabbatical – three months well spent traveling, cooking, reading and driving my wife crazy. Now that I am back in the...more

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Digital Dynamics: Booking.com's DMA Gatekeeper Role and AI's Expanding Impact on Travel Planning

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Booking.com’s “gatekeeper” designation under the EU’s Digital Markets Act (DMA) and artificial intelligence’s increasing influence on online travel garnered much of the attention this past week. Enjoy....more

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Online Travel Update: Google's Cookie Policy Update, Shifts in Sustainable Travel Interest, and the Reality of Online Group...

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This week’s Update again features a wide variety of stories, including an important update on the much beleaguered spokesman for metasearch site, Trivago. Enjoy....more

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Strategic Shifts in Travel: AmexGBT Acquires CWT and Booking.com Rethinks Sustainability Ratings

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This week’s Update features multiple stories and perspectives on AmexGBT’s newly announced acquisition of CWT and Booking.com’s decision to drop its own sustainability ratings. I hope you enjoy....more

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Regulatory Challenges for OTAs in Indonesia, Spotnana's Innovative Booking Tool, and OTA Marketing Records Shattered

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This week’s Update features a variety of topics including the latest on Indonesia’s efforts to regulate OTAs, Spotnana’s new “event” travel booking tool and new record marketing spending by the largest OTAs (no surprise)....more

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Online Travel Update: Expedia CEO Departure, Google Ends Two Hotel Ad Products and More

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The big news last week of course was Peter Kern’s announcement that he is stepping down as Expedia Group CEO in May. Peter’s announcement came as part of an otherwise robust quarterly earnings release for Expedia. What...more

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Earnings Reports Reveal Surge for Expedia and Booking, While Google's Trial and IHG Innovations Make Waves in Travel - Online...

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It is earnings season, which makes for a longer Update than usual: - Expedia Enjoys Strong Third Quarter Results. While I am still working my way through the recent Expedia Group earnings call transcript, news of the...more

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Online Travel Update: The Spotlight on SMB Initiatives, Coalition Against Fake Reviews, and the Real Costs to Hoteliers

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From the number of announcements this past week by travel industry members detailing their new online small and medium business initiatives, someone must have deemed last week “small and medium business week.” We’ve included...more

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Online Travel Update: Expedia's New Partnerships, AH&LA's Support for Resort Fee Legislation, and Strong Q2 Results for Industry...

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After several slow weeks in the industry, this past week featured a number of important updates, including earnings releases and calls from Booking Holdings and Expedia Group. Transcripts from the two companies’ earnings...more

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Online Travel Update: Expedia Group launches One Key, Booking.com potentially impacted by EU "Gatekeeper" Designation

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This week’s “vacation edition” Update features only two stories, the subjects of which have been featured in prior Updates. We will be back with our regular Updates next week!...more

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Online Travel Update: A Growing Influence of Fintech Products and Their Suppliers

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This week’s Update features a wide variety of stories, including two on the growing influence of fintech products and their suppliers...more

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Online Travel Update: Online Travel Giants $3.5 Billion Marketing Blitz, Priceline Embraces AI, Capital One Expands, and Expedia's...

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This week’s Update features a variety of stories, including an update on the major online booking platforms’ latest quarterly marketing efforts. Highlights include...more

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Online Travel Update: Online Booking Platforms Expedia Group and Booking Holdings Release Q1 Earnings Report; and Groups Are...

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With earnings season upon us, it was difficult to limit this week’s Update to just 12 stories. For those of you seeking a deeper dive into the latest on online booking platforms, Expedia Group and Booking Holdings I encourage...more

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Online Travel Update: Expedia predicts better travel days ahead; Southwest embraces Kayak’s business platform; Oyo released the...

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Our first Update of 2022 includes a number of stories on the evolving marketing tactics of both hotels and their distribution partners. Enjoy....more

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Online Travel Update: Expedia Group and Booking Holdings’ Q2 earnings releases witness slight recovery in bookings

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Last week was earnings release week for three of the major online travel platforms – Expedia Group, Booking Holdings and Tripavisor. This week’s Update includes transcripts from the three platforms’ earnings calls as well as...more

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Online Travel Update: Spanish hotels made claims against Booking.com over its pricing practices; recently passed house bill may...

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This week’s Update features a variety of stories, including details on the recent change in leadership at Booking.com in the Asia-Pacific region. Enjoy....more

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Online Travel Update: Expedia joins other platforms in offering COVID-19 advisory; online distributors pursue public offerings;...

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While the debate around health care passports continues, our latest Update offers Booking Holdings’ CEO’s perspective on the growing controversy. We also take a look at two major distributors’ plans for public offerings – one...more

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Online Travel Update: Virtual experiences may remain relevant over the long haul; hospitality industry plans for post-pandemic...

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This week’s Update features stories on Google’s recently announced online third-party tracking changes, the (permanent) nature of virtual experiences, growth of “digital” kitchens and important updates on what group events...more

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OTA & Travel Distribution Update: Tensions between Google and Booking.com become public; Google confirms recent Expedia research...

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Last week was relatively quiet on the distribution front. Enjoy. Tensions Between Google and Booking.com Become Public - (“Booking.com and Google Clash in Europe as Regulators Target Both,” October 29, 2020 via Skift...more

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OTA & Travel Distribution Update: Booking.com adds direct flight search for U.S. travelers and anticipates what's next for future...

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What started out as a relatively quiet week in the distribution world ended with a flurry of activity and announcements (some were expected and some were not). I hope you enjoy....more

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OTA & Travel Distribution Update: Travelers seek increased transparency and Booking.com abandons BookingSuite effort

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Travelers Seeking Increased Transparency - (“Skyscanner, Expedia, Hopper on need for transparency in travel retailing,” Oct 14, 2020 via Phocus Wire) In a recent roundtable held at the Open Industry Summit: The New...more

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OTA & Travel Distribution Update: Parity commitments extended by Expedia and Booking.com; Google adds pandemic details to travel...

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Parity Commitments Extended by Expedia and Booking.com - (“Expedia, Booking.com voluntarily extend 'price parity' antitrust commitments, Aug 14, 2020 via MLEX Insight) While the European Commission continues its...more

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OTA & Travel Distribution Update: Trip.com’s first-quarter earnings release garners mixed reviews; Expedia Group pledges $275...

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This week’s Update again features more stories than usual. With so many in the lodging industry using the current downturn as an opportunity to question “business as usual,” we want to be as inclusive as possible. Enjoy....more

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