Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing...more
Corporate legal teams are continually trying to balance the goals of gaining operational efficiencies, reducing outside legal spend, and mitigating risk. In this webinar, you can hear how this Fortune 500 company accomplished...more