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Service Level Agreements Data Protection

Conn Kavanaugh

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

Conn Kavanaugh on

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is...more

Ankura

Expert Insights on Resolving Common Cloud Computing Disputes

Ankura on

In today's business landscape, cloud computing is an essential component for scalability, cost-efficiency, and operational agility. However, as dependence on cloud services grows, disputes are becoming increasingly frequent....more

Morgan Lewis - Tech & Sourcing

Contract Corner: Key Components of SaaS Contracts

Software as a service (SaaS) is a distribution model where the software vendor hosts their software on their own servers, or the cloud, as opposed to the customer purchasing the software for use on their own on-premises...more

Winstead PC

Is it HIPAA or HIPPA? Either way, it still applies.

Winstead PC on

I have negotiated hundreds of SaaS agreements for dozens of software companies and I always hated when the company on the other side was a healthcare provider. Invariably, they would bring up Protected Health Information...more

Robins Kaplan LLP

9 Key Provisions of Outsourcing Contracts That Matter

Robins Kaplan LLP on

Outsourcing, whether technical or process-centric, has become an increasingly important component of businesses of all sizes. Handing over the complexity of ever-changing systems that require increasing expertise can often...more

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