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Students › Consumer Complaint System

Ballard Spahr LLP

CFPB Student Loan Ombudsman: servicer errors plague student loan program

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The CFPB’s Student Loan Ombudsman has released his annual report, again emphasizing complaint volume without investigating all complaints, suggesting that states should acquiesce when the Department of Education promulgates...more

Bradley Arant Boult Cummings LLP

CFPB Midyear Update Signals 3 Steps Student Loan Servicers Should Consider Taking Now

Bradley Arant Boult Cummings LLP on

As regulatory pressure on student loan servicing continues to increase, servicers are paying close attention to the steady stream of news and publications issuing from the CFPB and the Department of Education. The most recent...more

Ballard Spahr LLP

CFPB update on student loan complaints continues to highlight co-signer release issues

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The CFPB has issued a “Mid-year update on student loan complaints” that analyzes the approximately 3,100 private student loan complaints received by the CFPB betweenOctober 1, 2014 and March 31, 2015. The update also analyzes...more

Ballard Spahr LLP

White House Issues Student Aid Bill of Rights

Ballard Spahr LLP on

A Presidential Memorandum titled the "Student Aid Bill of Rights," issued last week by President Obama, calls for the creation of a new complaint system for federal student loans. This proposal is likely to result in...more

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