News & Analysis as of

Websites Airlines

Manatt, Phelps & Phillips, LLP

AI Gone Wild: Airline Has to Honor a Refund Policy Its Chatbot Fabricated

In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who relied on information about an airline’s...more

Morgan Lewis - Tech & Sourcing

Consider This Before Allowing a Chatbot to Take Flight on a Company Website

An ever-increasing number of companies are choosing to use chatbots on their website, in their sales organizations, and to help with customer service. In fact, according to Vantage Market Research, the chatbot market will...more

Holland & Knight LLP

Court Finds MC’s “Fifth Jurisdiction” Requires Physical Presence by Airline in Forum State

Holland & Knight LLP on

In Erwin-Simpson v. AirAsia Berhad, __ F. Supp. 3d __, No. 18-cv-00083 (CRC), 2019 WL 1317337 (D.D.C. Mar. 22, 2019), the court dismissed personal injury claims by a passenger and her husband arising from spilled boiling...more

Seyfarth Shaw LLP

Airline’s Provision Of Alternative Accessible Website Triggers Hefty Fine Under the Air Carrier Access Act

Seyfarth Shaw LLP on

Seyfarth Synopsis: The Department of Transportation says that an airline’s provision of an accessible alternative website violates the Air Carrier Access Act (ACAA), so are such websites an acceptable means of providing...more

Foster Garvey PC

OTA & Travel Distribution Update:  Global distribution systems noted by appeals court as being 'rather backwards'; German...

Foster Garvey PC on

This week’s Update features a variety of stories on traditional GDS, metasearch and wholesale channels. Enjoy....more

Manatt, Phelps & Phillips, LLP

Airline Fined for Separate Disabled-Accessible Website

Offering a separate website for those with disabilities does not comply with the U.S. Department of Transportation’s (DOT) website accessibility requirements, the agency made clear with a $200,000 fine to the Scandinavian...more

6 Results
 / 
View per page
Page: of 1

"My best business intelligence, in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
- hide
- hide