Client Services

News & Analysis as of

C Stands for Cake and Client

A recent New Jersey Law Journal article by John R. Kirk discusses what Apple can teach law firms about engaging with clients. According to Kirk, it’s all about asking customers the right questions. A similar question can be...more

Curing Communication Babel, Part II

An Only Slightly Disguised True Story - Legal Department Head of Litigation: “Sam, I swear I’m about to kill you guys, or at least fire you. You keep sending us these urgent demands for decisions and...more

Build Fierce Loyalty with your “Frequent Flyers”

Before I traveled extensively for work, I ignored the pre-flight intercom banter of promotions for those flying as part of the airline’s frequent flyer program. ...more

Compensation, Billable Hours Limiting Law Firms’ Success

Legal Intelligencer reporters Gina Passarella and Hank Grezlak have authored a series of articles on the changing law firm business model and how law firms must adapt to compete. The first article in the series, “Law Firm...more

For Retirement Plan Providers, It’s All About Making A Connection

If you’ve read an article or two of mine, then you know I’m a big fan of movies. I’ve a big fan of movies as long as I remember and the movies that are my favorites are the ones that make a personal connection to me. The...more

Lawyers in the Problem-Spotting Business

During the 2015 Legal Marketing Association Annual Conference, keynote speaker Daniel Pink discussed many themes related to the role sales plays in the lawyer-client relationship. For decades, lawyers have pushed back...more

CorpCast Episode 4: Better Know a Judge: Vice Chancellor J. Travis Laster of the Delaware Court of Chancery [Video]

On this episode of CorpCast, we’re honored to welcome Vice Chancellor J. Travis Laster of Delaware’s Court of Chancery. In addition to discussing the reasons he came to Delaware to practice law, the Vice Chancellor shares...more

How Can I Develop a Neutral Approach When Entering Into A Deal?  [Video]

Phoenix business law firm Jaburg Wilk attorney Michelle C. Lombino discusses what mindful lawyering is and how one can develop a neutral approach when entering into a deal. For more information visit www.jaburgwilk.com....more

Meet Your Clients’ Core Values

Early in my tenure as in-house counsel, I learned that our company possessed eight key decision criteria reflecting our company’s core values. We used those criteria as we began consolidating our outside legal work to fewer...more

Using Fiduciary Accountings as a Client Management Tool

When representing a fiduciary such as a conservator or personal representative, you’re often dealing with a lay person who may be feeling overwhelmed by unfamiliar responsibilities. One way to bring the situation under...more

Don’t Be the Sears Catalog in an Amazon World

Recently, I interviewed an assistant general counsel for a large global organization, a man who has spent 30 years working both within law firms and as in-house counsel....more

Tips From The Inside: Stacey Constas, Senior Corporate Attorney, Standex International Corporation

In this installment of The In-House Advisor, we interview Stacey Constas, Senior Corporate Attorney / Corporate Governance Officer at Standex International Corporation, a global manufacturer of industrial components and food...more

The One Secret Ingredient to Creating Raves

Restaurateur Danny Meyer has been delighting diners in New York City since he opened Union Square Cafe in 1985. Thirty years and 15 restaurant concepts later, he and his team at Union Square Hospitality Group (USHG) have...more

6 Essential Secrets to Engaging More Clients in Your Law Practice

I’ve sat through many practice-building seminars in the last five years, each one promising that if you follow their tips and tricks, you will grow you practice N-fold. By and large, these seminars describe in detail how to...more

Keith Wetmore, Former @MoFoLLP Chairman, On How the Funeral Business Taught Him About Legal Service [Video]

Today, my guest is Keith Wetmore, former Chairman of Morrison and Foerster, who grew up working in his family-owned funeral home business. I have known Keith for many years and in this candid conversation, we talked about...more

A small step that makes clients’ lives easier

Have you ever read an email and wondered to yourself, “what’s the point?” Then you get to the end and realize there is no point. Or the point is something totally different than what you thought. When this happens, it’s...more

Steve Jobs and Collaboration: what lawyers can learn

I make no secret of the fact that I have looked to Steve Jobs for ideas and inspiration. I found this Fast Company article on the Evolution of Steve Jobs to be fascinating. The discussion of his evolution as a collaborator...more

CRM Success Steps and Strategies - Part 10: Evolve

CRM isn't a project or an implementation. It’s a fundamental change – and improvement – in how your firm manages its most important assets – its relationships. As a result, CRM deployments shouldn’t end – they should evolve....more

African Law Firms & Foreign Counterparts Navigate 'Tense' Relationship [Video]

Mar. 11, 2015 (Mimesis Law) -- Steve Blundell, Managing Director at Redstone Consultants, talks with Lee Pacchia about how the market for law firms' services in Africa is growing due to the maturation of economies within the...more

Design a Successful Business Development Training Program: Part 5

Over the past two months, we’ve detailed strategies for designing a comprehensive business development training program. We end our series discussing one of the most essential aspects of business development: client service....more

Are there drawbacks to positive thinking in legal transactions? [Video]

Phoenix business law firm Jaburg Wilk business lawyer Michelle Lombino discusses having positive and negative mindsets in legal transactions. Michelle is a certified understanding based mediator and practices law in Phoenix,...more

Turning Setbacks into Setups for Success

Finding a way to set your company’s customer service experience apart from others probably seems a bit daunting at first, but the solutions may lie in two actions that could make a noticeable difference: choice and research....more

Encouraging Creative and Innovative Thinking to Achieve Results for Clients

As attorneys, non-attorney professionals and staff, we ultimately all have the same objective: by ethical means, achieve the best outcome for our clients, through hard work, creative thinking and dedication. The best outcome...more

Client-Centric Data Analysis, Part I

Large law firms recognize the importance of client focus. To relate to clients, these firms work to understand their clients’ business and industry. Yet, for practical reasons, acquiring this “client-centric” understanding...more

Valentine’s Day Every Day

More likely than not, you gave or received a valentine this weekend. It may have been wildly extravagant or the simplest of gestures, but regardless you made or were made to feel special, cared about, valued and loved....more

168 Results
|
View per page
Page: of 7

All the intelligence you need, in one easy email:

Great! Your first step to building an email digest of JD Supra authors and topics. Log in with LinkedIn so we can start sending your digest...

Sign up for your custom alerts now, using LinkedIn ›

* With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name.
×