News & Analysis as of

Client Services

HAL 9000, Washing Machines and AI in Law

by Valorem Law Group LLC on

I read this and immediately started thinking about my Saturday morning encounters with our washing machine. Walk by, put the towels in and then feed the dogs. Swing by later after grabbing morning coffee, put the towels in...more

Four Key Components to Law Firm Financial Health-Meeting the Universal Objective

by Hayse LLC on

Law firms come in all shapes and sizes. Some consciously specialize in distinct areas of the law while others are more reactionary-willing to do anything they feel generally competent to do. Firms can be local in scope, only...more

Read This if Client/Industry Teams are a Line Item for 2018

by Wicker Park Group on

It is budget season for most AmLaw 200 firms, and most of our clients are evaluating their budgets from last year and reevaluating initiatives, priorities and money spent. We are seeing a few trends from our clients regarding...more

Strategy and the 4th Quarter:  Can Law Firms Use This Time to Advance the Strategic Agenda?

by LawVision Group LLC on

It’s hard to believe but it’s here – the fourth quarter. The time when most law firms become intensely focused on the immediate, short-term, administrative and highly internal management needs of their organization. For...more

Don’t Let Them Change You

by Ary Rosenbaum on

When I started my own National ERISA/ retirement plan law practice more than 7 years ago, it wasn’t easy. It still isn’t easy, but I could no longer see myself working for people who were either too arrogant or too blind to...more

5 Lessons for Law Firm Marketers from HubSpot's INBOUND 2017 Conference

by JD Supra Perspectives on

Conference notes from Stefanie Knapp, who recently attended HubSpot's INBOUND 2017 and offers thoughts about what such an event can teach legal marketers....more

FCPA Compliance Report-Episode 350, Linda Justice and Her Nancy Drew Approach

by Thomas Fox on

Linda Justice brings Nancy Drew to your side to fill all those knowledge gaps in your pursuit of clients. Using her technical background in corporate investigations, she brings experience to business development, strategic...more

What Two Days of BD Training Taught Us

by Wicker Park Group on

Last week, we spent two days facilitating business development workshops for two different groups of attorneys at one law firm. The participants came from different offices and practice areas, and there was a diverse mix of...more

The CRM Marathon: Training for the Race

by Chris Fritsch on

If you want to win any race, you have to train. For training to be effective, you need to start well in advance of the race and don’t expect quick results. While inadequate training won’t get you to the finish line, pushing...more

Law Firm Innovation: A Concept Within Every Law Firm’s Grasp

by Hayse LLC on

Law firm innovation. The idea of innovation is lauded, discussed and encouraged. When it happens, either through technological advances, the launch of a start-up alternative service provider, or the unveiling of an approach...more

CRM Marathon Coaches

by Chris Fritsch on

It’s impossible to win any race without a good coach. Not everyone has had experience rolling out a CRM system before. ...more

How to Adopt a Client-Centric Mindset In Your Law Firm - 4 Client-Focused Takeaways From LMASE17

by JD Supra Perspectives on

Stefanie Marrone with client-focused highlights and takeaways for law firm leadership from this year's LMA Southeast conference....more

How to Handle Difficult Feedback

by Wicker Park Group on

The two most frequently asked questions we answer when working with our clients at the beginning of any engagement are: - 1. How do we handle difficult feedback? 2. What happens if we don’t have a formalized system to...more

The Strategy of Introductions as Selling Opportunities

by Wicker Park Group on

Twenty years ago, I was working as the business development director for the Portland Office of Cooper & Lybrand, the international accounting firm that merged to form PricewaterhouseCoopers. The office at the time consisted...more

Selecting Qualified Interpreters for Business Meetings

by Planet Depos, LLC on

When conducting business outside the United States, an interpreter may be required or beneficial for meetings and/or networking opportunities. Many times, business meetings involve several parties from a number of different...more

Voice of the Client: Ama Romaine, General Counsel, Johns Hopkins University Applied Physics Laboratory

The LMA's ongoing 'Voice of the Client' series turns to Ama Romaine, GC at Johns Hopkins University Applied Physics Laboratory for in-house insights....more

Insurance Broker Series: Cris Christensen, ABD Insurance and Financial Services

Farella’s Insurance Recovery Group lawyers regularly collaborate with and learn from different players and functions within the insurance industry. To provide more value to our readers, we have reached out to a series of...more

How to Get Happy Clients, Effective Employees, & Lower Costs With These 8 Legal Project Management Tips

by Exterro, Inc. on

All lawyers are looking to increase revenue, but these days, with more and more clients leveraging technology and bringing tasks in-house, law firms need to break from the status quo in order to stay competitive. This is...more

Is Your Culture Still Putting Your Firm at Risk?

by LawVision Group LLC on

In my last blog I posed a simple question – is your firm’s culture putting your firm at risk? My thoughts at that time were built entirely from the law firm perspective and were focused on internal issues and lawyers’...more

In-House Revenue Recovery Sources You Should Start Looking at Now

by Kelley Drye & Warren LLP on

As we enter the final stretch of summer, many of us think of enjoying a few days at the beach, spending time with family and friends on vacation, or soaking up some sun on an outdoor patio with a drink in hand....more

GDPR is Coming -- Are You Prepared?

by Exterro, Inc. on

What is the GDPR? The General Data Protection Regulation (GDPR) is a comprehensive data protection law created by the European Union and comes into effect on May 25, 2018. It replaces the Data Protection Directive. Its...more

What Firm Leaders Need Most from Marketing

by Wicker Park Group on

At a recent leadership roundtable event, WPG facilitated a discussion among managing partners and firm leaders on what they most need from CMOs and marketing teams. The ideas that came out of the discussion aren’t earth...more

Pricing Legal Work is a Two-Way Street

by Timothy Corcoran on

In any market, effectively pricing any goods or services requires an understanding of the buyer’s perceived value. When the buyer has no idea of the value of a given task, and no idea how to measure the quality of service...more

Goodbye Lois

by Ary Rosenbaum on

I treat people the way I want to be treated and I carry a grudge against the select few who didn’t treat me that well. For 7 years now, I’ve made the Managing Attorney of my old law firm as a punching bag of sorts. Sorry,...more

The Importance of a Good Introduction

by Wicker Park Group on

This is the first blog in a three-part series on the value of introductions and how good introduction skills lead to better client service and new business. Check back soon for the second installment. Introductions are...more

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