News & Analysis as of

Client Services

Pricing Legal Work is a Two-Way Street

by Timothy Corcoran on

In any market, effectively pricing any goods or services requires an understanding of the buyer’s perceived value. When the buyer has no idea of the value of a given task, and no idea how to measure the quality of service...more

Goodbye Lois

by Ary Rosenbaum on

I treat people the way I want to be treated and I carry a grudge against the select few who didn’t treat me that well. For 7 years now, I’ve made the Managing Attorney of my old law firm as a punching bag of sorts. Sorry,...more

The Importance of a Good Introduction

by Wicker Park Group on

This is the first blog in a three-part series on the value of introductions and how good introduction skills lead to better client service and new business. Check back soon for the second installment. Introductions are...more

Opportunity Dances with Those Already on the Dancefloor: 2017 Law Firm Benchmarking Report Analysis

by Exterro, Inc. on

How many times in life do people recognize a good opportunity, but for whatever reason, don’t act on it? Sometimes it’s not a big deal and simply leads down a different path. But sometimes it can mean the difference between...more

Three Reasons to Break Up With a Client

by Dentons on

Knowing when to end an attorney-client relationship is fraught with trepidation, especially when it becomes obvious that the relationship is on a troublesome path. It should therefore come as no surprise that withdrawing from...more

Is it Time to Restructure/Reposition Your Law Firm?

by Hayse LLC on

...Law Firms, like all businesses, are in a constant state of change. Similar to an annual check-up on your health, law firm leaders should periodically take the time to evaluate the condition of their firm in order to catch...more

5 Questions To Ask Before Entering Joint-Representation AFA

by WilmerHale on

One growing trend is for clients to enter into alternative fee arrangements in which one law firm represents multiple parties who “share” fees and costs in a related matter. For example, a law firm might represent...more

Advisors Advantage - August 2017

by Ary Rosenbaum on

Marketing For Plan Providers: What It Can Do And What It Can't. It's not the answer for everything. For retirement plan providers, good marketing is essential. It's so essential that there are marketing gurus out...more

Why Going ‘Off The Record’ Is Perilous, Just Ask The Mooch

by Blattel Communications on

In his short but impactful tenure as White House Communications Director, Anthony “The Mooch” Scaramucci taught anyone new at interacting with the press a valuable lesson – understand and be wary of going “Off the Record”...more

Live in Today with an Eye for Tomorrow

by Jaburg Wilk on

Life is long. You will work for a long time. There is no winning instantly. Success takes time. What you do each day matters for your future. The big picture makes living for today essential, which means having a plan and...more

When Mistakes Happen, Don’t Forget to Be Human

by Wicker Park Group on

Given what we do for a living, we are often traveling by plane and spend quite a bit of quality time with specific airline carriers. The three of us happen to fly three different airlines, but the experience tends to be the...more

Breakthrough at Linklaters: A Major Strategic Pivot Point

by Pamela Woldow on

Historically, few law firms have actively embraced Franklin’s formula for survival and success. They paved the road to profitability by aggregating the revenue-producing activity of individuals lawyers, each operating as a...more

Generating Business Isn’t Rocket Science. It Just Takes Work.

by Revision Legal on

Over the last five years, I have generated millions of dollars in business for our firm from a remote location in northern Michigan with a poor legal economy. This is not an exaggeration—I just ran the report through our...more

In-House Perspective: 4 Ways to Differentiate Your Practice and Earn Our Business

by JD Supra Perspectives on

The latest Voice of the Client post by Society 54's Jill Huse answers: what factors influence whether or not in-house atorneys hire outside counsel?...more

The Importance of Learning What Does NOT Need to Be Done, and Other Things

by Valorem Law Group LLC on

I just read an article in Law360 discussing Microsoft’s commitment to shift 90% of its work to alternative fee arrangements. Michael Rynowecer of BTI Consulting is quoted as saying the move is “one of the most aggressive”...more

How to Thrive with Clients that Don’t Use Law Firms Like They Used To?

by Hayse LLC on

Despite today’s times being better for many law firms, the positive trends do not signal a return to the gilded pre-2008 days; unfortunately, those days are gone for good. Law firms are fighting for market share in 2017 in an...more

5 Questions All AFAs Should Answer Clearly

by WilmerHale on

There are numerous ways in which the terms of an alternative fee arrangement are documented, ranging from a simple email exchange between client and outside lawyer to lengthy addenda to the retention agreement. While no...more

The Client Contact You Must Meet

by Wicker Park Group on

Firms today are missing out on work because they’re failing to invest in a hugely important client contact: the in-house legal operations professional. Building relationships with GCs and in-house counsel is very valuable,...more

The Importance of Understanding Context

by Valorem Law Group LLC on

Jeff Carr sent me a link to a post by Richard Smith of Sydney, Australia. I don’t know Mr. Smith. He is a “business development expert with over 20 years’ experience.” He works to develop and implement “successful business...more

There is More to Being Innovative Than Simply Deciding to Be Innovative

by Valorem Law Group LLC on

I was just having a conversation with a passing acquaintance, who runs a mid-size law firm. He told me the firm had decided to be innovative, in the sense of saying “starting next Tuesday, we will be innovative.” I hope I...more

5 Questions Firm Should Ask Before Approving Litigation AFA

by WilmerHale on

Alternative fee arrangements provide great opportunities for law firms to partner with clients and strengthen relationships. However, not every matter may be appropriate for an alternative fee or in the law firm’s best...more

If You Are Not Using Checklists, What Are You Waiting For?

by Valorem Law Group LLC on

Before leaving for the Amazon, Nicole left an article for me from the Illinois Bar Journal, The Checklist Manifesto for Lawyers. It discusses Atul Gawande‘s incredible book, The Checklist Manifesto. The IBJ article is not...more

CRM Is A Marathon, Not A Sprint

by Chris Fritsch on

When considering a CRM system, you may think that this is a technology that simply needs to be purchased, installed and implemented… but, in reality, that couldn’t be further from the truth. CRM is not a project, an...more

Stressing Value is a better proposition than stressing cost

by Ary Rosenbaum on

Retirement plan providers need to look at their fees and determine what work they are doing for their retirement plan clients because like me, they may try to break down their plan expenses into a day rate and try to figure...more

Understand the other side

by Ary Rosenbaum on

One of the great talents that most people lack is having empathy. I think empathy is an actual talent is because understanding what other people feel is something that can certainly give you a leg up in business....more

506 Results
|
View per page
Page: of 21
Cybersecurity

"My best business intelligence,
in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.