Press: Clients Buying Less, But Paying More
The Proactive Approach to Client Service – Interview with R. Robert Popeo, Chairman, Mintz Levin
The Importance of Understanding a Client’s Business Needs – Interview with Bob Bodian, Managing Member, Mintz Levin
Building Strong Client Relationships – Interview with Andy Urban, Vice Chairman, Mintz Levin
PODCAST - Inside Law - Avoiding Professional Liability
Client Biz Dev: You're Doing It Wrong
Stealth Lawyer: Eli Broverman, Financial Startup Co-Founder
What should be the top priorities for law firms in 2014? That depends entirely on whom you ask, of course -- and, since we recently put the question to CMOs at firms on JD Supra, we thought we'd seek out the perspective of...more
What will be the top priority for law firms in 2014? The answer depends on whom you ask, of course – and, for our Firm Leadership series, we put the question to chief marketing officers at law firms publishing on JD Supra...more
I referred work to an accountant I knew for a retirement plan audit. He did a terrible job and there are issues regarding his registration to do the work. Making a lousy referral is even worse than doing poor work of your own...more
The following suggestions are based on my experience practicing labor and employment law as an associate at two large law firms and as senior in-house labor and employment counsel at a multibillion dollar international...more
Do you have a giant client that gives you more than 50% of your revenue? That can be good news and the bad news. The good news is you can concentrate on the needs of that client giving them exceptional work and client...more
Sept. 12 (Bloomberg Law) -- Aric Press, editor in chief of American Lawyer Media, talks with Bloomberg Law's Lee Pacchia about the latest data on the financial performance of law firms....more
Attorney R. Robert Popeo, Chairman of Mintz Levin, talks about the importance of serving clients proactively, not reactively....more
Attorney Bob Bodian talks about how important it is for lawyers to be involved with clients’ companies and understand their business needs....more
Real estate attorney Andy Urban talks about Mintz Levin's approach to building long-term client relationships....more
First impressions are forever. Whether you are Carmela Soprano, Tony Soprano or Average Joe calling, the person who takes the call must make an impression as well as get an impression of the potential client. ...more
Michael Rynowecer writes as “The Mad Clientist” and his latest post, Outtakes for the Client Service Laboratory makes you wonder just what kind of drug-induced haze so many seem to live in. Take these two examples...more
Some involvement with legal issues is inevitable for professionals, including individuals and the companies for whom they work. But too often, companies — their management, their personnel, and their counsel — accept the...more
Professional Liability claims are on the rise. Inside Law speaks to Denver Shareholder Stacy Carpenter from Polsinelli about what professionals can do to minimize these kinds of claims.
For more information contact Public...more
More and more we hear that online legal services and mediation are the answer to give people low conflict divorces. They tout that if you just use their services, there will be no, or little, conflict in your divorce and...more
One of the under-utilized cross selling marketing tools can be found walking past your office door on a daily basis: Your partners.
Virginia construction lawyer, Christopher Hill shares his thoughts on how cloud based tools allow him more face time with his construction clients...more
One of the most important jobs in having clients as a retirement plan provider is retaining them and the fact is that happy clients rarely leave. Too often, plan providers lose clients over a lack of communication. As Led...more
I am taking a little bit of a different approach with this post, with a focus on representing employee clients in competition litigation.
When I first talk to a new client who has a legal problem involving a...more
Every year law firms spend millions of dollars in marketing, client development, training and technologies to attract more clients. Law firm leaders understand that business development is the life blood of the firm. Or do...more
May 16 (Bloomberg Law) -- Trevor Faure, Global Leader of Legal Services for Ernst & Young, tells Bloomberg Law's Lee Pacchia that the needs of general counsels at large corporations have changed in recent years and that most...more
Recover Gracefully and Move Forward -
Here's the thing about calling someone by the wrong name. No insult is ever intended; no one is hurt. Yet people respond dramatically when they are called the wrong name or, worse,...more
Retaining clients is a function of doing good quality work at a competitive price plus one more thing: being easy to work with.
What can you do to be easier to do business with? Start by looking at your business...more
The better prepared you are, the more effectively your attorney can advise you on your debt relief options. Before going to your first appointment, record essential information about your debts, assets, income and expenses....more
Whether you like it or not, first impressions mean the most. If you fail to make a good impression the first time out, many times you never get a chance to make a second impression. Some times that bad impression is because...more
Here is something they never taught you in law school: No one changes lawyers unless they first question the value they get from their current lawyer.
Shaking a client loose from the comfort of an existing relationship...more