News & Analysis as of

Client Services

Go Visit Your Client’s Place of Business

by Wicker Park Group on

I get the pleasure of seeing some pretty amazing places of business for my job. We get sent to all sorts of businesses all around the world to interview law firm clients and learn about their businesses and how the law firms...more

Is Your Firm Filled With Open-Minded People?

by Valorem Law Group LLC on

Pedantic is defined as “narrowly, stodgily, and often ostentatiously learned a pedantic insistence that we follow the rules exactly” and “unimaginative, dull.” You’ll see in a minute why I began with this definition. I...more

How (And Why) to Personalize Your Lawyer-Client Connections

by JD Supra Perspectives on

Getting to know the personal interests, concerns, and desires of the people for whom you do legal work is essential. ...more

Law Firms: The Future is NOW

by JD Supra Perspectives on

What makes you a restaurant, instead of a steakhouse?...more

Five Common Mistakes Law Firms Make When Entering a New Market

by Hayse LLC on

A dynamic law firm growth tactic involves opening an office in a new geographic market. To move a firm into virgin territory requires careful thought about issues that go beyond simply hiring new lawyers. Indeed, expanding a...more

Client Q&A: Rich Cohen

by Wicker Park Group on

Interview With Rich Cohen, President and General Counsel - Corporate Creations - Corporate Creations is the third largest provider of registered agent and compliance services nationwide for Fortune 1000 companies,...more

Is Disruptive Innovation in Law Even Possible?

by LawVision Group LLC on

The debates about innovation at law firms can sometimes seem a cacophonous, and discordant, confusion of themes. On the one hand, virtually every day brings some new announcement about the latest “innovation” in the business...more

Apology? In Litigation? Really?

by Varnum LLP on

Countless clients have begun our relationship with this simple statement. Why wouldn’t a person who caused an accident resulting in serious injury say this simple thing? There are a lot of reasons. First, the insurance...more

10 Trends Law Firm CMOs See Happening Right Now

by LawVision Group LLC on

In a recent roundtable meeting of CMOs from mid-sized regional firms, participants identified 10 trends they are seeing in 2017....more

Welcoming the New Client

by Ary Rosenbaum on

As you know, I’ve been a member of a few Synagogues because I’m a wandering Jew and the thing I’ve noticed is the usual coldness I’d get when joining. Aside from the last synagogue I joined last year (hopefully, the last one...more

Law Firm Survival and Succession Planning – 3 Steps

by Hayse LLC on

Succession and succession planning are hot topics in the legal profession. One statistic explains the focus on the topic – only about 30% of law firms make it beyond the first generation....more

Vanilla. Tastes good, but It’s a Bad Way to Market.

by Valorem Law Group LLC on

If you spend any time reading law firm websites, you soon come to one conclusion: all of them were written by the same person. We know this because all law firms say the same things–best schools, best lawyers,...more

Law Firms Lose Clients Because of Poor Client Service. What Do They Do About It?

by Valorem Law Group LLC on

Truth be told, nothing. Well, at least nothing of consequence. Oh sure, there is the occasional in-house program on client service and websites are edited to talk about the firm’s commitment to client service. But if you...more

A Seminar on the Cost of 6 Minutes

by Valorem Law Group LLC on

Really? I just received an invitation to a seminar that stresses that the average attorney bills 6 minutes per day less than they did two years ago. Six minutes a day! According to this invitation, that costs firms more than...more

Mandatory Initial Discovery Pilot: A Game-Changer That Screams Out For Early Case Assessment

by Valorem Law Group LLC on

Parties and lawyers who are content with the long and drawn out slog of civil litigation in federal court are about to get uncomfortable. But those eager for innovation, efficiency and change are rejoicing, “It’s about...more

Communication is key when dealing with your client

by Ary Rosenbaum on

I have been an ERISA attorney for almost 19 years now and it’s gone by pretty quickly. I have worked for a few ERISA attorneys and have seen quite a few out there giving speeches around here and there....more

The “Belt and Suspenders” Approach for Effective Communication: eDiscovery Best Practices

by CloudNine on

Having recently experienced a potential communication issue with a client, I thought it would be a good time to revisit this topic…...more

CLOC: A Breath of Fresh Air in the Evolving Legal Landscape

by JD Supra Perspectives on

It might have taken almost a decade to happen, but here it is....more

“Our Clients Don’t Want AFAs.”

by Valorem Law Group LLC on

When I have the opportunity to speak, I ask participants and co-presenters about their experiences with alternative fees. Better than half the time, I am told “my clients don’t want alternative fees.” I always ask whether...more

Advisors Advantage - June 2017

by Ary Rosenbaum on

We Didn't Start The 401(k) Fire; It's Always Been Burning. The problems have always been there. I live in Long Island, so I think by a local law, I have to be a Billy Joel fan. He's not up there with Aerosmith, The...more

How One Corporate Legal Department Saw Success After Conducting a Client Feedback Program

by JD Supra Perspectives on

What happened when a team of 35 in-house attorneys at a Fortune 500 company asked their internal clients how they were doing....more

An Unexpected Gift at an Unexpected Time

by Wicker Park Group on

If you are like me, most weeks you find and save an article or two about legal marketing and business development. This past week, while sifting through the stack, I was reminded of a scene from the movie Finding Forrester....more

Small problems are a great prevention opportunity

by Valorem Law Group LLC on

To be honest, I had never focused on this aspect of prevention, but it is an important one. Solving a problem when it is small prevents the problem from becoming a big one. While not as significant as avoiding the problem...more

Law Firms Must Sell Services Better: Here’s Why and How

by Prosperoware on

Price Takers and Price Makers - The latest Am Law 100 survey results are cause for concern: at a mere 1.5 percent, the growth of revenue per lawyer is at its lowest in years. Combined with stagnant growth, work moving...more

The Quality of Your Questions Determines the Quality of the Answers

by Valorem Law Group LLC on

Back in January, I copied a portion of an article that provided a list of questions lawyers should ask themselves. It was an interesting list of questions, but I was struck by how the wording of the questions could cause...more

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