News & Analysis as of

Client Services

Law Firm Business Development: Connect The Dots To Maximize The Return

by LawVision Group LLC on

Over the course of the past decade law firm leaders have told my colleagues and me “we need to do something different” to continue to compete in the legal space. It’s no secret that demand for legal services is for the most...more

Client Feedback is a Gift. How Do You Say Thanks?

by Wicker Park Group on

When clients take the time to offer feedback, they give their lawyers and firms a gift. It is the gift of their time—a gift demonstrating they care about the relationship. But with that gift comes great responsibility....more

You have a choice in who you hire as a plan provider

by Ary Rosenbaum on

A few weeks back, I signed up my daughter with a new summer camp after she was at her previous camp for six years. Honestly, it was five good years at that previous camp and one not so great year. The one thing I’m happy...more

What Job is Your Client Hiring You to Do?

by LawVision Group LLC on

My wife and I had a recent real estate experience that illustrates an underlying challenge for law firms when it comes to sustained innovation. A few years ago, to help our daughter while in med school, we purchased a...more

How Lawyers Can Become More Client Focused

by Mark Mansour on

The practice of law has changed over the past half-century. Very few successful attorneys will dispute that. The days of invoices sent to clients with a number and "for services rendered" not only are gone, lawyers who began...more

In-House Perspective: Operating in a Complex World Can be Complicated

by JD Supra Perspectives on

The latest in our series of perspectives by in-house attorneys; on operating successfully in a complex world, by Matt Fawcett, senior VP, general counsel, chief compliance counsel, and secretary for NetApp....more

Next Steps for a Revenue Recovery Program: The Power of Communication

by Kelley Drye & Warren LLP on

Following on the heels of my last post where I explored the “who, where and when” steps for starting a revenue recovery program, this post will examine the “what” and “how” aspects of a program. And more specifically, I want...more

Can QUORA Help Your Law Firm Find New Clients?

by Apto Marketing LLC on

Engaging on Quora can amount to a prospective client throwing a question out into the ether that you can answer directly....more

Advisors Advantage - April 2017

by Ary Rosenbaum on

Thinking Outside The Box For Plan Providers. It's a way to get ahead. The retirement plan business is one of the most competitive businesses out there because there is so many competing plan providers out there...more

Talent and Client Retention and Growth: Nothing Grows Under the Banyan Tree

by LawVision Group LLC on

“Nothing grows under a banyan tree.” This Indian proverb speaks of leadership styles. The banyan is a great tree. It spreads its branches, drops air-roots, develops secondary trunks and covers the land. A full grown banyan...more

BigLaw: Another Step in a Relentless, Vicious Circle

by Valorem Law Group LLC on

This natural tendency appears to apply to law firms as well. Yesterday, Above The Law reported that yet another large law firm has raised the associate hours requirement as a result of salary increases awarded in 2016. So...more

Artificial Intelligence – A game changer in the legal industry?

by LawVision Group LLC on

A.I. changes everything for law firms. Today’s technology allows for contract review at a speed with which a lawyer simply cannot compete. The result is a faster and more accurate work product. Law firm clients get better...more

5 Fundamentals of Collecting Fees

by Dentons on

It pays to implement an effective billing system—literally. On the front end, having a system in place increases realization rates because it gets money in the door. On the back end, fee disputes and related malpractice...more

Make It Easy

by Wicker Park Group on

At the beginning of 2015, I was given the great opportunity to become a strategic partner with the Wicker Park Group, the preeminent firm focused on client feedback in the legal industry today. At our first meeting, I asked...more

Don’t Let Vendettas Cost You

by Ary Rosenbaum on

I’m sure people who have heard of me in my local village might say I’m difficult in the sense that I’m not afraid to speak up in defense of myself and family. I seem to get in fights with people in my area who seem to have...more

Make Your Website Bio Stand Out with Specifics

by Wicker Park Group on

We have quite a few clients in the process of updating their websites and/or going through a brand overhaul. As many of you know, it is a massive undertaking both from a time and money perspective. But it is also a perfect...more

Be accountable to your clients

by Ary Rosenbaum on

People don’t like to be accountable for the most part. It’s just human nature to blame someone else. Heck, I used to do it at work and I still do it at home....more

Partner and Firm Profitability in 3 Steps: Plan, Monitor, Bill (Part 2)

by Prosperoware on

Inextricable - In part 1 of this series, we looked at macroeconomic trends in the legal market, including: flat-to-negative demand growth; rapid growth of the alternative legal service provider (ALSP) market as a result...more

Three Opportunities to Raise the Bar in Client Service

by Wicker Park Group on

The bar is low. Despite tremendous progress in the past 20 years, law firms continue to lag behind their clients’ industries and other professional service firms when it comes to innovation, client experience and client...more

Dream Big. Why Not?

by Valorem Law Group LLC on

As a young boy, I vividly remember following Bobby Kennedy’s Presidential campaign. Like his brother Jack, Bobby was greatly admired in my Irish-American household. His death was met with great sadness. I sat riveted during...more

Your Client Was Just Fired…Now What?

by Wicker Park Group on

It happens. General counsel get fired—and sometimes fired very publicly. And law firms are rarely prepared for the unexpected people changes at their clients, let alone have a clear plan as to how they might impact the work...more

Email Etiquette: Think About It From Your Client’s Perspective

by Valorem Law Group LLC on

I just spent a couple of minutes looking for the telephone number of someone who sent me an email. No big deal, except that if it is your client’s time spent looking for your number, it is a big deal. If you do something...more

Pick up the damn’ phone

by Ary Rosenbaum on

As a consumer, I have to say the thing that annoys me the most is when you call a company or a person and they don’t return the call or reply to the messages I left. It’s annoying because to me, it shows a lack of care or the...more

No, *Really* Make Your Next Webinar About Your Clients...

by ON24 on

The narrative format is what makes us human – and being human is what cuts through the noise....more

You’re Paying for That

by Ary Rosenbaum on

The best third party administration (TPA) salesman I ever knew wasn’t happy with the typical GMC SUVs that he had leased in the past, so he wanted something more. After talking with the head of the company who he was very...more

427 Results
|
View per page
Page: of 18
Cybersecurity

"My best business intelligence,
in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.
Feedback? Tell us what you think of the new jdsupra.com!