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Keith Wetmore, Former @MoFoLLP Chairman, On How the Funeral Business Taught Him About Legal Service [Video]

Today, my guest is Keith Wetmore, former Chairman of Morrison and Foerster, who grew up working in his family-owned funeral home business. I have known Keith for many years and in this candid conversation, we talked about...more

A small step that makes clients’ lives easier

Have you ever read an email and wondered to yourself, “what’s the point?” Then you get to the end and realize there is no point. Or the point is something totally different than what you thought. When this happens, it’s...more

Steve Jobs and Collaboration: what lawyers can learn

I make no secret of the fact that I have looked to Steve Jobs for ideas and inspiration. I found this Fast Company article on the Evolution of Steve Jobs to be fascinating. The discussion of his evolution as a collaborator...more

CRM Success Steps and Strategies - Part 10: Evolve

CRM isn't a project or an implementation. It’s a fundamental change – and improvement – in how your firm manages its most important assets – its relationships. As a result, CRM deployments shouldn’t end – they should evolve....more

African Law Firms & Foreign Counterparts Navigate 'Tense' Relationship [Video]

Mar. 11, 2015 (Mimesis Law) -- Steve Blundell, Managing Director at Redstone Consultants, talks with Lee Pacchia about how the market for law firms' services in Africa is growing due to the maturation of economies within the...more

Design a Successful Business Development Training Program: Part 5

Over the past two months, we’ve detailed strategies for designing a comprehensive business development training program. We end our series discussing one of the most essential aspects of business development: client service....more

Are there drawbacks to positive thinking in legal transactions? [Video]

Phoenix business law firm Jaburg Wilk business lawyer Michelle Lombino discusses having positive and negative mindsets in legal transactions. Michelle is a certified understanding based mediator and practices law in Phoenix,...more

Turning Setbacks into Setups for Success

Finding a way to set your company’s customer service experience apart from others probably seems a bit daunting at first, but the solutions may lie in two actions that could make a noticeable difference: choice and research....more

Encouraging Creative and Innovative Thinking to Achieve Results for Clients

As attorneys, non-attorney professionals and staff, we ultimately all have the same objective: by ethical means, achieve the best outcome for our clients, through hard work, creative thinking and dedication. The best outcome...more

Client-Centric Data Analysis, Part I

Large law firms recognize the importance of client focus. To relate to clients, these firms work to understand their clients’ business and industry. Yet, for practical reasons, acquiring this “client-centric” understanding...more

Valentine’s Day Every Day

More likely than not, you gave or received a valentine this weekend. It may have been wildly extravagant or the simplest of gestures, but regardless you made or were made to feel special, cared about, valued and loved....more

Why Are So Many Lawyers Broke? (Part 2 — Differentiate Yourself)

Let’s be clear… Competing on price is NOT a strategy for the long-term success of your law practice. It diminishes your value in your client’s eyes, not to mention your self-worth, which will eat you alive over...more

When you get fired, there maybe a bigger story out there

When I used to date in school, I would get some crazy breakup lines that I knew had nothing to do with reality. “The maybe it’s fate we won’t be together” or “you’d make a great husband” lines are something that were just...more

Advisors Advantage - February 2015

In This Issue: - Marketing and Management Tips For Retirement Plan Providers - There is a price to pay for being outspoken - Never give into disillusionment - Tread Carefully with Plan Provider...more

The Early Days of Legal Analytics

There is an interesting story in Forbes on Lex Machina, a legal start-up that provides analytics for use in patent litigation. See Dan Fisher, Stanford-Bred Startup Uses Moneyball Stats to Handicap Judges, Forbes, Feb. 2,...more

Channeling Jimmy Fallon into my Law Practice

When I asked my daughter what she wanted for her sixteenth birthday, she responded, “to see Jimmy Fallon on The Tonight Show live.” How hard could it be to make that wish come true? Short answer: very. ...more

A Mediator’s Pleas(e)

As counsel, you have represented clients in hundreds of mediations. You have taken courses in the art (it certainly is not science) of mediation. Perhaps you even have served as a mediator. In your role as an advocate, you...more

Never give into disillusionment

If you start a retirement plan practice, it can be frustrating. Like I always say about thing in my life, “If it wasn’t a struggle, it wasn’t any fun”. Building a retirement plan practice isn’t easy because a stash of clients...more

Marketing and Management Tips For Retirement Plan Providers

I have been very lucky in my career. It has nothing to do with intelligence or good looks or being pushed by the right people. I‘ve been lucky because I’ve been able to reinvent myself and some- times turn lemons into...more

The Power of Listening

Great lawyers—the ones who have the highest client loyalty, extraordinary business acumen and an innate understanding of what it truly means to be successful—all share one common trait: They listen....more

The Secrets to Building a Good Relationship with Your Lawyer

Although most people don’t want to use lawyers, most will need one at some point. To improve your overall experience, follow these important rules for building a solid client-attorney relationship... Originally...more

Everything you need to know to be a great trial lawyer – in 1.5 minutes

You can learn everything you need to know to be a great trial lawyer in 1.5 minutes. Just watch my favorite ad from the most recent Christmas season. It has no list of product features, and no sales pitch at all – it just...more

6 Steps to Turning Clients into Raving Fans (Who Refer You to Everyone)

The two most important systems in your law practice are your system for engaging new clients, and your system for serving those clients in such a way that they become raving fans. My last article laid out 7 steps to a great...more

There is a price to pay for being outspoken

I always say that plan providers need to stand out in the crowd. I follow my own advice and that’s how I tried to act when I started my law practice 5 years ago. I was pretty brazen in my comments and I know I...more

Manage Client Perceptions of Value

Value is in the eye of the beholder. In our legal services world, that means it is the client’s perception of value—not the lawyer’s—that matters. We can only demonstrate the value of our legal services if we understand what...more

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