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5 Reasons Why You’re Not Engaging Clients to Your Law Firm

In a previous post, I promised to write about how and why client engagement goes off the rails for many attorneys. As I reflected on that, it dawned on me that there really are only a few reasons people don’t engage...more

Should You Handle That Misdemeanor Case?

You get a call from a family member, friend, or client who’s either been arrested or will be soon with a misdemeanor, such as a DUI. Maybe you’re new to practice or criminal law isn’t your usual area. Should you take on the...more

Convergence: Growing Dissatisfaction with Biglaw and the Rise of the Alternatives [Video]

Evolutions in technology, the economy and business culture are forcing a change in the legal industry. Rimon’s CEO and COO share how Rimon and other alternative legal services companies are changing the way lawyers practice...more

Practice Makes Perfect

Amber Dolman and Robert Bishop came to Goodwin Procter in much the same way: Both started at the firm right out of law school, after having worked there as summer associates. While Bishop began in the REIT practice, he soon...more

3 Reasons Business Owners Could Be Your Best Clients

If you are not currently serving business owners, now might just be the time for you to start. You see, handled the right way, business owners are great clients because…...more

New DRI President Reaffirms Defense Bar’s Commitment To Business Community

The Editor interviews John Parker Sweeney, President, DRI – The Voice of the Defense Bar, and Partner, Bradley Arant Boult Cummings LLP. Editor: Congratulations on being named DRI’s president. Tell us about your...more

Client Q&A: Interview with Joe Benage, Vice President, Insurer and Employer Services

Quest Diagnostics provides crucial diagnostic information that supports and enhances decisions people make to improve patients’ health. The company offers a wide range of products and services that benefit patients,...more

Still thinking: More things I think I think

The wheels in my brain are still slowly moving, so here’s more of what’s on my mind. - I hate it when lawyers or firms “publish” “articles” that refer to “reports” without identifying them or linking to them. These...more

What Not To Do When A Client Retires (or is fired)

Having worked with countless law firms, one thing stands out more profoundly than almost anything else: Law firms hate change. They dread economic change, structural change, organizational change and—perhaps above all...more

Can Your Firm Join the Customer Experience Movement?

One key question that comes up a lot in customer experience is, “Why do so few companies ‘get it’ when the results are so obvious?” In terms of Global 500 companies, the number truly immersed in the Customer Experience...more

“You did WHAT!?” – The Powerful Value of Providing Something for Nothing

At the risk of further confirming our reputation as heretics, let us advance what to most practicing lawyers may seem like an outrageous proposition: “Not everything in life has to be a billable event. There are times when...more

The Roundup: Last Week’s Recommended Reading (Nov. 7, 2014)

The Legal One Percent: Among lawyers, as across the country, the rich are getting richer and the poor are getting poorer—and the education system isn’t helping. (The New Yorker)...more

Meet Your Clients’ Expectations

We can all benefit from revisiting the essential expectations clients have of outside counsel. Even though none of this is groundbreaking, it’s too easy for outside counsel to get lost in the weeds of day-to-day work and...more

Clients for Life: How to Become a Trusted Advisor

What does it really mean to be a trusted advisor and why would you care? Well, when you’re a trusted advisor to your clients vs. just a “lawyer” they consult for one thing, one time…...more

Mirroring Your Clients for Maximum Client Confidence

I recently met a group of lawyers at a dinner I attended, where the conversation turned to how available attorneys are to their clients these days. One woman, who practices securities litigation at a large Silicon Valley law...more

Picking The Right Attorney

Selecting and hiring a good lawyer is critical in dealing with a legal problem. Lawyers are increasingly limiting the types of cases they handle in an effort to provided better representation and because the law is becoming...more

The Roundup: Last Week’s Recommended Reading (Oct. 31, 2014)

Simple Tips for a Less Stressful Lawyer Life: A former lawyers shares a few tips to keep you from overwork and attorney burnout. (Leaving the Law)...more

How A Plan Provider Can Lose Clients in 7 Easy Ways

It’s easier to spend money than to make money. It’s easier to lose a client than get hired by a new one. As a retirement plan provider, you can ill-afford to lose clients. Too many retirement plan providers don’t see how...more

How This Investment Firm Hopes to Revolutionize Litigation in America [Video]

Oct. 30, 2014 (Mimesis Law) -- Ralph Sutton, Chief Investment Officer at Bentham IMF, talks with Lee Pacchia about the business of funding small to medium-sized plaintiffs in commercial and patent litigation around the world....more

Six Things We Learned in Law School: How to Compromise

Mark Perlmutter is back for the fifth post in his six-part series on law school lessons that are not advisable for a healthy home life.... Mark is a Texas trial lawyer turned counselor who helps individuals (many of whom are...more

Lessons from the Trenches

Our partner, Nat Slavin, recently had the privilege of moderating the general counsel panel at the LMA West Legal Marketing Technology Conference for the third time. The panelists were brutally candid in their assessments of...more

Be accountable as a Plan Provider

When I was working at that law firm and I wasn’t able to draw enough business to my practice, I can fault the law firm partners who didn’t refer me work or the marketing office couldn’t help so much because they were doing...more

Considerations In Settling

This is a question every one of our clients will ultimately have to decide. The answer to it is as individual as the person who’s faced with it. A lot of emotions go into making this decision. The goal though should be to...more

The Roundup: Last Week’s Recommended Reading (Oct. 24, 2014)

From Around the Web - Your First 100 Clients: Representing your first clients is hard. How do you get those first clients? How do you get someone to trust you when you have no track record? (Divorce Discourse)...more

IP|Trend: Music to IP Lawyers Ears: What Lawyers Can Learn From Musicians [Video]

Musicians and IP lawyers have more in common than might meet the ear. IP lawyers can learn a lot from how musicians perform in the arena when they’re performing in the courtroom or the boardroom. Attorneys Seth Northrop and...more

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