Client Services

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Every Good Lawyer Should Quit Working on Cases – Problem Solving versus “Working” for the Client

Years ago, when I was just starting in the practice of law, I was having lunch with a similarly junior colleague, and we were discussing the types of cases we were working on. As he ticked off his list of cases and told me...more

Law Alert: Recent Connecticut Supreme Court Decision Demonstrates Importance of "End of Representation" Terms in Engagement...

In its recent decision in Flannery v. Singer Asset Finance Co., LLC, 312 Conn. 286 (2014), the Connecticut Supreme Court provided a perfect illustration of how important it is for a law firm to have in place a mechanism for...more

Kudos to Jeff Carr

Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend. Our relationship evolved in that order. I am very proud of each of these steps in the growth of our personal...more

The Jewel Unfinished Business Doctrine Loses its Luster

On November 15 and December 2, 2013, the Second Circuit Court of Appeals, in In re Thelen LLP and In re Coudert Brothers LLP, certified to the New York Court of Appeals the question of whether a client matter, billed on an...more

The Traits of Effective In-House Counsel

Effective members of corporate legal departments exhibit Servant Leadership characteristics; are proactively involved with the company; and they effectively communicate with others. Here's an in-depth look, an in-house...more

In-House Counsel: 5 Simple Ways to Make Your Client Happy

The best lawyers know that being a good lawyer requires knowing the law and being an excellent salesperson. It requires emotional intelligence and insight, service-orientation, responsiveness, and a desire to serve. Now that...more

World Cup Fever

Once again, the world’s attention is captivated by the FIFA World Cup tournament, this year being held in multiple venues around Brazil. Because of the better-than-expected performance by the United States team, emerging from...more

Servant Leadership for In-House Legal Counsel

The true Servant Leader in-house counsel listens and learns about the company’s business, so that they can not only put out legal fires as they arise, but anticipate and prevent most fires to begin with....more

How You’ll Know When Your Firm’s Been Fired

I sat in on a meeting recently when a major corporation’s General Counsel, CFO, and COO made the unanimous decision to fire a law firm that had been serving the company for over two decades. There had been no catastrophic...more

Developmental Negotiation

When you’re gearing up for a negotiation, it’s natural to want to focus solely on your client’s interests. After all, it’s what they pay you to do! But by doing so, you may actually work against your client’s best...more

What Ails the Large Law Firm? Will the Real FutureFirm Please Stand Up

What Ails Big Law?” was written in the early summer of 2009, shortly after the completion of FutureFirm 1.0 — a “collaborative competition” in which teams of law firm partners, in-house lawyers, and junior associates competed...more

International Practice - January 2014: Selecting a Foreign Attorney: Avoiding “Legal Pirates” and Effectively Managing the...

U.S. businesses are increasingly looking for growth opportunities abroad. A recent study showed that global businesses based in upstate New York achieved almost three times the growth rate and earned over 10% more in revenue...more

Top Priorities for Law Firms in 2014? Depends...

What should be the top priorities for law firms in 2014? That depends entirely on whom you ask, of course -- and, since we recently put the question to CMOs at firms on JD Supra, we thought we'd seek out the perspective of...more

Top Priorities for BigLaw in 2014? Here's the CMO Perspective...

What will be the top priority for law firms in 2014? The answer depends on whom you ask, of course – and, for our Firm Leadership series, we put the question to chief marketing officers at law firms publishing on JD Supra...more

Sorry is the hardest word in this business, but the best word to calm tensions.

I referred work to an accountant I knew for a retirement plan audit. He did a terrible job and there are issues regarding his registration to do the work. Making a lousy referral is even worse than doing poor work of your own...more

In-House Perspective: 10 Ways Every First Year Associate Can Shine

The following suggestions are based on my experience practicing labor and employment law as an associate at two large law firms and as senior in-house labor and employment counsel at a multibillion dollar international...more

3 Tips to Use When a Client is More Than 50% of Your Business

Do you have a giant client that gives you more than 50% of your revenue? That can be good news and the bad news. The good news is you can concentrate on the needs of that client giving them exceptional work and client...more

Press: Clients Buying Less, But Paying More  [Video]

Sept. 12 (Bloomberg Law) -- Aric Press, editor in chief of American Lawyer Media, talks with Bloomberg Law's Lee Pacchia about the latest data on the financial performance of law firms....more

The Proactive Approach to Client Service – Interview with R. Robert Popeo, Chairman, Mintz Levin [Video]

Attorney R. Robert Popeo, Chairman of Mintz Levin, talks about the importance of serving clients proactively, not reactively....more

The Importance of Understanding a Client’s Business Needs – Interview with Bob Bodian, Managing Member, Mintz Levin [Video]

Attorney Bob Bodian talks about how important it is for lawyers to be involved with clients’ companies and understand their business needs....more

Building Strong Client Relationships – Interview with Andy Urban, Vice Chairman, Mintz Levin [Video]

Real estate attorney Andy Urban talks about Mintz Levin's approach to building long-term client relationships....more

Creating an Incredible First Impression: When a Soprano Calls

First impressions are forever. Whether you are Carmela Soprano, Tony Soprano or Average Joe calling, the person who takes the call must make an impression as well as get an impression of the potential client. ...more

It’s hard to make this stuff up

Michael Rynowecer writes as “The Mad Clientist” and his latest post, Outtakes for the Client Service Laboratory makes you wonder just what kind of drug-induced haze so many seem to live in. Take these two examples...more

Common legal issues affecting the refining industry

Some involvement with legal issues is inevitable for professionals, including individuals and the companies for whom they work. But too often, companies — their management, their personnel, and their counsel — accept the...more

Polsinelli Podcast - Avoiding Professional Liability [Video]

Professional Liability claims are on the rise. Inside Law speaks to Denver Shareholder Stacy Carpenter from Polsinelli about what professionals can do to minimize these kinds of claims. For more information contact Public...more

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