Client Services

News & Analysis as of

How to Make Clients Smile

by Adrian Dayton on

We connect with our clients and contacts in many different ways — telephone calls, emails and by sharing on social networks. The quality of those interactions determines how we make our contacts feel. If we do it well, we...more

Of Soccer Balls and Social Media

by Adrian Dayton on

What do lawyers and Pakistani factory workers have in common? More than you think. Especially when it comes to innovation....more

Every Good Lawyer Should Quit Working on Cases – Problem Solving versus “Working” for the Client

by Butler Snow LLP on

Years ago, when I was just starting in the practice of law, I was having lunch with a similarly junior colleague, and we were discussing the types of cases we were working on. As he ticked off his list of cases and told me...more

Law Alert: Recent Connecticut Supreme Court Decision Demonstrates Importance of "End of Representation" Terms in Engagement...

by Pullman & Comley, LLC on

In its recent decision in Flannery v. Singer Asset Finance Co., LLC, 312 Conn. 286 (2014), the Connecticut Supreme Court provided a perfect illustration of how important it is for a law firm to have in place a mechanism for...more

Kudos to Jeff Carr

by Valorem Law Group LLC on

Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend. Our relationship evolved in that order. I am very proud of each of these steps in the growth of our personal...more

The Jewel Unfinished Business Doctrine Loses its Luster

by Bond Schoeneck & King PLLC on

On November 15 and December 2, 2013, the Second Circuit Court of Appeals, in In re Thelen LLP and In re Coudert Brothers LLP, certified to the New York Court of Appeals the question of whether a client matter, billed on an...more

The Traits of Effective In-House Counsel

by JD Supra Perspectives on

Effective members of corporate legal departments exhibit Servant Leadership characteristics; are proactively involved with the company; and they effectively communicate with others. Here's an in-depth look, an in-house...more

In-House Counsel: 5 Simple Ways to Make Your Client Happy

by JD Supra Perspectives on

The best lawyers know that being a good lawyer requires knowing the law and being an excellent salesperson. It requires emotional intelligence and insight, service-orientation, responsiveness, and a desire to serve. Now that...more

World Cup Fever

by LeClairRyan on

Once again, the world’s attention is captivated by the FIFA World Cup tournament, this year being held in multiple venues around Brazil. Because of the better-than-expected performance by the United States team, emerging from...more

Servant Leadership for In-House Legal Counsel

by JD Supra Perspectives on

The true Servant Leader in-house counsel listens and learns about the company’s business, so that they can not only put out legal fires as they arise, but anticipate and prevent most fires to begin with....more

How You’ll Know When Your Firm’s Been Fired

by Pamela Woldow on

I sat in on a meeting recently when a major corporation’s General Counsel, CFO, and COO made the unanimous decision to fire a law firm that had been serving the company for over two decades. There had been no catastrophic...more

Developmental Negotiation

by JAMS, The Resolution Experts on

When you’re gearing up for a negotiation, it’s natural to want to focus solely on your client’s interests. After all, it’s what they pay you to do! But by doing so, you may actually work against your client’s best...more

What Ails the Large Law Firm? Will the Real FutureFirm Please Stand Up

by William Henderson on

What Ails Big Law?” was written in the early summer of 2009, shortly after the completion of FutureFirm 1.0 — a “collaborative competition” in which teams of law firm partners, in-house lawyers, and junior associates competed...more

International Practice - January 2014: Selecting a Foreign Attorney: Avoiding “Legal Pirates” and Effectively Managing the...

by Ruskin Moscou Faltischek on

U.S. businesses are increasingly looking for growth opportunities abroad. A recent study showed that global businesses based in upstate New York achieved almost three times the growth rate and earned over 10% more in revenue...more

Top Priorities for Law Firms in 2014? Depends...

by JD Supra Perspectives on

What should be the top priorities for law firms in 2014? That depends entirely on whom you ask, of course -- and, since we recently put the question to CMOs at firms on JD Supra, we thought we'd seek out the perspective of...more

Top Priorities for BigLaw in 2014? Here's the CMO Perspective...

by JD Supra Perspectives on

What will be the top priority for law firms in 2014? The answer depends on whom you ask, of course – and, for our Firm Leadership series, we put the question to chief marketing officers at law firms publishing on JD Supra...more

Sorry is the hardest word in this business, but the best word to calm tensions.

by Ary Rosenbaum on

I referred work to an accountant I knew for a retirement plan audit. He did a terrible job and there are issues regarding his registration to do the work. Making a lousy referral is even worse than doing poor work of your own...more

In-House Perspective: 10 Ways Every First Year Associate Can Shine

by JD Supra Perspectives on

The following suggestions are based on my experience practicing labor and employment law as an associate at two large law firms and as senior in-house labor and employment counsel at a multibillion dollar international...more

3 Tips to Use When a Client is More Than 50% of Your Business

by Paula Black on

Do you have a giant client that gives you more than 50% of your revenue? That can be good news and the bad news. The good news is you can concentrate on the needs of that client giving them exceptional work and client...more

Press: Clients Buying Less, But Paying More  [Video]

by Bloomberg Law on

Sept. 12 (Bloomberg Law) -- Aric Press, editor in chief of American Lawyer Media, talks with Bloomberg Law's Lee Pacchia about the latest data on the financial performance of law firms....more

The Proactive Approach to Client Service – Interview with R. Robert Popeo, Chairman, Mintz Levin [Video]

by Mintz Levin on

Attorney R. Robert Popeo, Chairman of Mintz Levin, talks about the importance of serving clients proactively, not reactively....more

The Importance of Understanding a Client’s Business Needs – Interview with Bob Bodian, Managing Member, Mintz Levin [Video]

by Mintz Levin on

Attorney Bob Bodian talks about how important it is for lawyers to be involved with clients’ companies and understand their business needs....more

Building Strong Client Relationships – Interview with Andy Urban, Vice Chairman, Mintz Levin [Video]

by Mintz Levin on

Real estate attorney Andy Urban talks about Mintz Levin's approach to building long-term client relationships....more

Creating an Incredible First Impression: When a Soprano Calls

by McManis Faulkner on

First impressions are forever. Whether you are Carmela Soprano, Tony Soprano or Average Joe calling, the person who takes the call must make an impression as well as get an impression of the potential client. ...more

It’s hard to make this stuff up

by Valorem Law Group LLC on

Michael Rynowecer writes as “The Mad Clientist” and his latest post, Outtakes for the Client Service Laboratory makes you wonder just what kind of drug-induced haze so many seem to live in. Take these two examples...more

51 Results
|
View per page
Next »
Page: of 3
Trending Now

Back to Top

Home About Terms & Conditions Privacy Policy Become a Contributor Build a Custom Digest Reporters on Deadline Contact Jobs

Copyright © JD Supra, LLC