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My Attorney Never Calls Me Back

This is the biggest complaint that we get when an injured worker represented by another lawyer calls us for help. Honestly, sometimes we run across a client that is a bit of a pain and calls several times a day. However,...more

Lessons from Improv Class for the Law Firm

This month, the greater downtown Minneapolis community is welcoming the Brave New Workshop Student Union to the neighborhood. Until just a few weeks ago, the improvisational comedy school convened classes at the Brave New...more

Eight Tips on How to Impress Your Arbitrator

While the most successful way to impress your arbitrator is with the merits of your case, there are smaller, but important, ways to create a favorable impression of yourself and your client’s case. Below is one arbitrator’s...more

Client Q&A: Ivor Longo, Coca-Cola Company Counsel, Patents

Q: If you think about your best relationships with outside counsel over time, what are the top three things other lawyers could learn from them? A: 1. Fast response is essential. 2. Outside counsel need to approach...more

Client Q&A: Bill Marshall Assistant Vice President and Counsel, McWane, Inc.

Q: What’s your favorite thing about McWane? A: The first thing I like about McWane would have to be the great people I work for and with. Next would be the diverse nature of my work. McWane companies manufacture ductile...more

Straight From the Horse’s Mouth – GCs Say What They Want From Outside Firms

We recently attended a private meeting held in Panama with the General Counsel of 35 global corporations. Given the differences in their businesses, geography, cultures and operational envelopes, one would surmise that they...more

Moving from Preparation to Negotiation – How to Cause Failure in Mediation – Part 1

Much has been written advising of various tips to make mediations work. Let’s address ways folks are making sure their mediations fail! Here are a few: Mediating too early: Early stage mediation is a very effective...more

6 Essential Law Practice Secrets to Engaging More Clients

I’ve sat through many practice-building seminars in the last five years, each one promising that if you follow their tips and tricks, you will grow you practice N-fold. By and large, these seminars describe in detail how to...more

Client Q&A: Barbara Kolsun, Exec. VP & GC, Stuart Weitzman, LLC

Q: In your best relationships with outside counsel, what are three important things other lawyers could learn from them? A: Three things that are important to me are cost, rapidness of response and efficiency in...more

Assessing the Client Bonds of Lateral Candidates

Lateral acquisitions are a primary growth strategy for many firms. But the success rate of clients porting over with the lateral is often underwhelming. With such a large investment of money, time and reputation, law firm...more

Commit to Your Clients

The ABA conducted a study of client concerns and expectations a few years ago and found that the four greatest expectations clients have for outside counsel, in order of importance, are commitment, integrity, competence and...more

Client Q&A: Debbie Swartz, VP of Legal Affairs and CCO, Access Group, Inc.

Q: In your best relationships with outside counsel, what are three important things other lawyers could learn from them? A: The most important thing is finding a relationship partner that you really trust – that you...more

Navigating Pennsylvania’s Tax Appeals Process - Updated September 2014

Pennsylvania’s tax appeal system has long been criticized as very complicated, expensive and lacking impartiality. Several years ago, the PA Chamber, the PA Bar Association and other interested groups were able to work with...more

Rule 1: Clients get to decide

Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more

Women's Initiative Newsletter - Issue 3, 2014

The Baker Donelson Women’s Initiative is pleased to present the latest issue of our newsletter. Our Newsletter Chairs, Jennifer Keller and Amy Mahone, have done a fantastic job and I know that you will find it useful and...more

City Spotlight: Association of Corporate Counsel's Georgia Chapter

In February of this year, I had a day like any other day that we all know well. Up at 5:30 to run, back to the house to dress and pack for a business trip, make breakfast and get my junior high school daughter off to school....more

Easy Living

One of the phrases we hear most frequently in client feedback interviews is “Make my life easier.” Clients often describe that as the key to their most successful outside counsel relationships, and at other times they express...more

Richard Susskind (@RichardSusskind) Discusses His Lifetime Interest in the Future of Law [Video]

Today, my special guest is Richard Susskind, an author, speaker and thought leader in the legal profession. He has written 4 books about the practice of law, including The Future of Law, Transforming the Law, The End of...more

Why Even the Most Cutthroat Lawyer Should Want to Cooperate

Litigants are rarely genuinely interested in cooperation during litigation. Litigation is, after all, an adversarial proceeding where one side hopes to win while the other side loses. In some instances, it seems like the...more

The Power of Positive Feedback

We all love to walk out of a client interview with a zinger: a big relationship problem, a previously hidden opportunity in a new area or a major client challenge we can solve. In fact, some clients don’t think their client...more

Artificial Intelligence and the Law

Plexus, a NewLaw law firm based in Australia, has just released a new legal product that purports to apply artificial intelligence to a relatively common, discrete legal issue -- determining whether a proposed trade promotion...more

Practicing Law: It Takes A Team

“Football is an honest game. It’s true to life. It’s a game about sharing. Football is a team game. So is life.” – Joe Namath, Super Bowl winning quarterback....more

Talking About A Revolution

Clients are making it clear that they want nothing short of a revolution in the way legal services are delivered to them. It’s the biggest change the profession has faced in nearly 200 years and it’s one that A&O is...more

What’s in it for Them?

I made peace with one of the biggest enemies I had professionally and it’s something I’m proud of. We both admitted we were wrong and acted in haste because of a lack of communication and it was good for business to make...more

Skilled Scoping Diminishes Discord: Cutting Corners, Part III

In the first two posts in this series, we considered the typical law firm complaint that such efficiency-producing disciplines as Legal Project Management (LPM) and Legal Process Improvement (LPI) may actually encourage legal...more

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