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Client Services

How to Handle Difficult Feedback

by Wicker Park Group on

The two most frequently asked questions we answer when working with our clients at the beginning of any engagement are: - 1. How do we handle difficult feedback? 2. What happens if we don’t have a formalized system to...more

The Strategy of Introductions as Selling Opportunities

by Wicker Park Group on

Twenty years ago, I was working as the business development director for the Portland Office of Cooper & Lybrand, the international accounting firm that merged to form PricewaterhouseCoopers. The office at the time consisted...more

Selecting Qualified Interpreters for Business Meetings

by Planet Depos, LLC on

When conducting business outside the United States, an interpreter may be required or beneficial for meetings and/or networking opportunities. Many times, business meetings involve several parties from a number of different...more

Insurance Broker Series: Cris Christensen, ABD Insurance and Financial Services

Farella’s Insurance Recovery Group lawyers regularly collaborate with and learn from different players and functions within the insurance industry. To provide more value to our readers, we have reached out to a series of...more

How to Get Happy Clients, Effective Employees, & Lower Costs With These 8 Legal Project Management Tips

by Exterro, Inc. on

All lawyers are looking to increase revenue, but these days, with more and more clients leveraging technology and bringing tasks in-house, law firms need to break from the status quo in order to stay competitive. This is...more

Is Your Culture Still Putting Your Firm at Risk?

by LawVision Group LLC on

In my last blog I posed a simple question – is your firm’s culture putting your firm at risk? My thoughts at that time were built entirely from the law firm perspective and were focused on internal issues and lawyers’...more

In-House Revenue Recovery Sources You Should Start Looking at Now

by Kelley Drye & Warren LLP on

As we enter the final stretch of summer, many of us think of enjoying a few days at the beach, spending time with family and friends on vacation, or soaking up some sun on an outdoor patio with a drink in hand....more

GDPR is Coming -- Are You Prepared?

by Exterro, Inc. on

What is the GDPR? The General Data Protection Regulation (GDPR) is a comprehensive data protection law created by the European Union and comes into effect on May 25, 2018. It replaces the Data Protection Directive. Its...more

What Firm Leaders Need Most from Marketing

by Wicker Park Group on

At a recent leadership roundtable event, WPG facilitated a discussion among managing partners and firm leaders on what they most need from CMOs and marketing teams. The ideas that came out of the discussion aren’t earth...more

Pricing Legal Work is a Two-Way Street

by Timothy Corcoran on

In any market, effectively pricing any goods or services requires an understanding of the buyer’s perceived value. When the buyer has no idea of the value of a given task, and no idea how to measure the quality of service...more

Goodbye Lois

by Ary Rosenbaum on

I treat people the way I want to be treated and I carry a grudge against the select few who didn’t treat me that well. For 7 years now, I’ve made the Managing Attorney of my old law firm as a punching bag of sorts. Sorry,...more

The Importance of a Good Introduction

by Wicker Park Group on

This is the first blog in a three-part series on the value of introductions and how good introduction skills lead to better client service and new business. Check back soon for the second installment. Introductions are...more

Opportunity Dances with Those Already on the Dancefloor: 2017 Law Firm Benchmarking Report Analysis

by Exterro, Inc. on

How many times in life do people recognize a good opportunity, but for whatever reason, don’t act on it? Sometimes it’s not a big deal and simply leads down a different path. But sometimes it can mean the difference between...more

Three Reasons to Break Up With a Client

by Dentons on

Knowing when to end an attorney-client relationship is fraught with trepidation, especially when it becomes obvious that the relationship is on a troublesome path. It should therefore come as no surprise that withdrawing from...more

Is it Time to Restructure/Reposition Your Law Firm?

by Hayse LLC on

...Law Firms, like all businesses, are in a constant state of change. Similar to an annual check-up on your health, law firm leaders should periodically take the time to evaluate the condition of their firm in order to catch...more

5 Questions To Ask Before Entering Joint-Representation AFA

by WilmerHale on

One growing trend is for clients to enter into alternative fee arrangements in which one law firm represents multiple parties who “share” fees and costs in a related matter. For example, a law firm might represent...more

Advisors Advantage - August 2017

by Ary Rosenbaum on

Marketing For Plan Providers: What It Can Do And What It Can't. It's not the answer for everything. For retirement plan providers, good marketing is essential. It's so essential that there are marketing gurus out...more

Why Going ‘Off The Record’ Is Perilous, Just Ask The Mooch

by Blattel Communications on

In his short but impactful tenure as White House Communications Director, Anthony “The Mooch” Scaramucci taught anyone new at interacting with the press a valuable lesson – understand and be wary of going “Off the Record”...more

Live in Today with an Eye for Tomorrow

by Jaburg Wilk on

Life is long. You will work for a long time. There is no winning instantly. Success takes time. What you do each day matters for your future. The big picture makes living for today essential, which means having a plan and...more

When Mistakes Happen, Don’t Forget to Be Human

by Wicker Park Group on

Given what we do for a living, we are often traveling by plane and spend quite a bit of quality time with specific airline carriers. The three of us happen to fly three different airlines, but the experience tends to be the...more

Breakthrough at Linklaters: A Major Strategic Pivot Point

by Pamela Woldow on

Historically, few law firms have actively embraced Franklin’s formula for survival and success. They paved the road to profitability by aggregating the revenue-producing activity of individuals lawyers, each operating as a...more

Generating Business Isn’t Rocket Science. It Just Takes Work.

by Revision Legal on

Over the last five years, I have generated millions of dollars in business for our firm from a remote location in northern Michigan with a poor legal economy. This is not an exaggeration—I just ran the report through our...more

In-House Perspective: 4 Ways to Differentiate Your Practice and Earn Our Business

by JD Supra Perspectives on

The latest Voice of the Client post by Society 54's Jill Huse answers: what factors influence whether or not in-house atorneys hire outside counsel?...more

The Importance of Learning What Does NOT Need to Be Done, and Other Things

by Valorem Law Group LLC on

I just read an article in Law360 discussing Microsoft’s commitment to shift 90% of its work to alternative fee arrangements. Michael Rynowecer of BTI Consulting is quoted as saying the move is “one of the most aggressive”...more

How to Thrive with Clients that Don’t Use Law Firms Like They Used To?

by Hayse LLC on

Despite today’s times being better for many law firms, the positive trends do not signal a return to the gilded pre-2008 days; unfortunately, those days are gone for good. Law firms are fighting for market share in 2017 in an...more

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