News & Analysis as of

Client Services

The Overselling of Services and they will find out

by Ary Rosenbaum on

For a long time, I didn’t like to go to the dentist. It would be 4 years between cleanings and it was silly because I’m the guy who doesn’t have tooth issues because I don’t have a sweet tooth. My only issue is that I hate to...more

The Important First Step in Law Firm Client Succession

by Hayse LLC on

Succession planning of client relationships at law firms requires a thoughtful examination of a law firm’s past, present and future. Managing the transition of a senior lawyer’s practice to younger counterparts is not easy....more

5 Questions To Ask Yourself Before Submitting A Litigation AFA

by WilmerHale on

In this third article in our series about alternative fee arrangement proposals, we discuss five questions that outside lawyers should be able to answer for themselves before submitting an AFA proposal for a litigation matter...more

If Your Clients Aren’t Texting, You May Be Doing Something Wrong

by Wicker Park Group on

We always tell our law firm clients that communication is the key to the best client relationships. And communication takes many forms: the written word, the business-practical and commercial advice, the tone you set when...more

5 Questions To Ask Firm Before Accepting A Litigation AFA

by WilmerHale on

In-house attorneys routinely receive, review and compare alternative fee arrangement proposals and nearly all law firms regularly submit them, but the parties often do not follow a disciplined approach in developing a...more

What Lawyers Can Learn From Waiters - Lessons in Exceptional Client Service

by JD Supra Perspectives on

Lessons for lawyers in exceptional client service, from your friendly wait staff....more

Advisors Advantage - July 2017

by Ary Rosenbaum on

Creating Content That Will "Click". It will help you in the long run. In the old days, newspaper and television advertising were the way that you could get your message across to potential clients and sources for...more

A Real Live Mythical Creature Speaks About Alternative Fees

by Valorem Law Group LLC on

Utah Business recently published Industry Outlook: Legal, which featured a question about alternative fees. It appears that Utah is an hourly billing utopia, immune to much of the turmoil firms face in the rest of the...more

5 Questions To Ask Client Before Proposing A Litigation AFA

by WilmerHale on

An alternative fee arrangement is frequently required as part of a law firm’s response to a client’s request for proposals to handle new litigation matters. In-house attorneys routinely receive, review and compare such...more

What To Do When Your Prospect Objects To Your Fee

by LawVision Group LLC on

Fee objections happen often, but they are not always what they seem. Next time a prospect objects to your firm’s fees, think about the following questions: Is it real? Is it time? Is there something else? Is that all?...more

The Four Essential Rules of Business Development Coaching

by Wicker Park Group on

It is the rare firm these days that does not offer some form of career and/or business development coaching services to its attorneys. Just about everyone in legal marketing has been asked to “coach” lawyers. Often, however,...more

Offering Joint Networking Training to Your Firm AND Clients

by Ross Fishman on

A friend asked how she could encourage her firm to market more closely and effectively with their financial-institution clients. My favorite way is offering joint marketing training. Banks like giving their young...more

Law Firm Business Development: Everyone & Anyone is a Potential Influencer

by LawVision Group LLC on

A recent interview with the GC of a global insurer reminded me that everyone can influence who gets the next matter. His comment was simply, “Every law firm has ‘team players’ on their web site.” “I remember the kid who used...more

Cybersecurity Steps Every Lawyer Should Consider

All lawyers face technology threats, ranging from the inconvenient to practice-threatening disasters. From unauthorized access, lawyers risk having confidential information stolen, destroyed or made inaccessible. Hackers...more

The Gap Between Claimed Client Service and the Truth

by Valorem Law Group LLC on

Seth Godin just posted Four Ways to Improve Customer Service. As always, Seth’s insights are insightful and thought-provoking. The four ways are: 1. Delegate it to your customers. Let them give feedback, good and bad,...more

Go Visit Your Client’s Place of Business

by Wicker Park Group on

I get the pleasure of seeing some pretty amazing places of business for my job. We get sent to all sorts of businesses all around the world to interview law firm clients and learn about their businesses and how the law firms...more

Is Your Firm Filled With Open-Minded People?

by Valorem Law Group LLC on

Pedantic is defined as “narrowly, stodgily, and often ostentatiously learned a pedantic insistence that we follow the rules exactly” and “unimaginative, dull.” You’ll see in a minute why I began with this definition. I...more

How (And Why) to Personalize Your Lawyer-Client Connections

by JD Supra Perspectives on

Getting to know the personal interests, concerns, and desires of the people for whom you do legal work is essential. ...more

Law Firms: The Future is NOW

by JD Supra Perspectives on

What makes you a restaurant, instead of a steakhouse?...more

Five Common Mistakes Law Firms Make When Entering a New Market

by Hayse LLC on

A dynamic law firm growth tactic involves opening an office in a new geographic market. To move a firm into virgin territory requires careful thought about issues that go beyond simply hiring new lawyers. Indeed, expanding a...more

Client Q&A: Rich Cohen

by Wicker Park Group on

Interview With Rich Cohen, President and General Counsel - Corporate Creations - Corporate Creations is the third largest provider of registered agent and compliance services nationwide for Fortune 1000 companies,...more

Is Disruptive Innovation in Law Even Possible?

by LawVision Group LLC on

The debates about innovation at law firms can sometimes seem a cacophonous, and discordant, confusion of themes. On the one hand, virtually every day brings some new announcement about the latest “innovation” in the business...more

Apology? In Litigation? Really?

by Varnum LLP on

Countless clients have begun our relationship with this simple statement. Why wouldn’t a person who caused an accident resulting in serious injury say this simple thing? There are a lot of reasons. First, the insurance...more

10 Trends Law Firm CMOs See Happening Right Now

by LawVision Group LLC on

In a recent roundtable meeting of CMOs from mid-sized regional firms, participants identified 10 trends they are seeing in 2017....more

Welcoming the New Client

by Ary Rosenbaum on

As you know, I’ve been a member of a few Synagogues because I’m a wandering Jew and the thing I’ve noticed is the usual coldness I’d get when joining. Aside from the last synagogue I joined last year (hopefully, the last one...more

490 Results
|
View per page
Page: of 20
Cybersecurity

"My best business intelligence,
in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.