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Complaint Procedures Financial Institutions

Guidepost Solutions LLC

The Benefits of Consumer Complaints: Improve Processes and Achieve Business Goals

Complaints are a crucial component of any business’s integrity. But all too often complaints are overlooked because of the very nature of them. The rise of grievances being aired across social media platforms has desensitized...more

Bradley Arant Boult Cummings LLP

Regulatory Review, Reformatted

As 2021 runs in search of what’s new, we realize that the pandemic disruption has continued through 2021. The NMLS Ombudsman Meeting was held virtually and the upcoming American Association of Residential Mortgage Regulators...more

Allen Matkins

How To Kvetch About And To The DFPI

Allen Matkins on

In 1997, the California legislature enacted the Citizen Complaint Act of 1997.  Cal. Gov. Code §§ 8330-8332.  The Act requires that  state agencies make available on their Internet websites a form through which individuals...more

Orrick - Finance 20/20

UK FCA to Consult on Introducing PPI Complaints Deadline

Orrick - Finance 20/20 on

On October 2, 2015 the UK Financial Conduct Authority (FCA) published an announcement that it has decided to consult, by the end of the year, on the introduction of a deadline by which consumers would need to make their PPI...more

Ballard Spahr LLP

CFPB issues financial guides for new immigrants

Ballard Spahr LLP on

The CFPB recently announced that it has developed “the Newcomer’s Guides to Managing Money to provide recent immigrants with straightforward information about basic money decisions.” According to the CFPB, each guide...more

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