Complaint Procedures

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New EEOC Report Identifies Common Errors by Federal Agencies in Dismissing Discrimination Complaints on Procedural Grounds

One-Third of Agency Dismissals Are Reversed and Remanded by EEOC - WASHINGTON - As part of its continuing efforts to improve the federal sector complaint process, the U.S. Equal Employment Opportunity Commission (EEOC)...more

Time Is Running Out to Complain About the Complaint Portal

The CFPB maintains a public Consumer Complaint Database through which consumers may file complaints regarding financial services and products (commonly referred to as the “Complaint Portal”). The CFPB currently discloses...more

Industry trade groups seek more time to comment on CFPB proposal to disclose consumer complaint narratives

Five prominent industry trade groups have sent a letter to the CFPB asking for at least 90 days to comment on the CFPB’s proposal to expand the complaint data that it publicly discloses in its Consumer Complaint Database to...more

CME Launches Website Links for Complaints and Self-Reports

CME Group’s website has added hyperlinks that allow persons to file complaints or self-report potential rule violations. ...more

Complaint Management Lessons From Dr. Seuss

To paraphrase a poem by the great Dr. Seuss, Oh, the places they’ve been. Oh, the places they’ll go! Consumer complaint management has been top of mind for the Consumer Financial Protection Bureau since the agency opened its...more

Court Declines To Apply Rule 9(b) To Section 25401 Claim

A complaint alleging securities fraud under Rule 10b-5 must meet the stringent pleading requirements of Rule 9(b) of the Federal Rules of Civil Procedure as well as the requirements of the Private Securities Litigation Reform...more

EEOC Seeks Public Comment on Revised Management Directive Improving Federal Sector Complaint Process

WASHINGTON -- The U.S. Equal Employment Opportunity Commission (EEOC) has announced that it is seeking public comment on significant revisions to Management Directive 110 (MD-110), which provides federal agencies with EEO...more

When is a ‘claim’ not a ‘claim – when it is a defence?

In the recent case of Austcorp Project No 20 Pty Ltd v LM Investment Management Ltd, in the matter of Bellpac Pty Ltd (receivers and managers appointed) (in liq) (No 2) [2014] FCA 44, the Federal Court was called upon to...more

OFCCP Seeks Comments On Discrimination Complaint Form

OFCCP is seeking public comment its form for individual complaints of discrimination and retaliation. An employee or applicant of a federal contractor may file a complaint of discrimination or retaliation with the OFCCP. The...more

Federal agencies launch new servicemember higher education complaint process

Servicemembers now have more channels for submitting complaints relating to their higher education. In addition to their ability to submit complaints about student loans via the CFPB’s complaint system, servicemembers using...more

CFPB Website Makes it Simple to Lodge Formal Complaints

In an apparent effort to help consumers feel that their grievances are being heard, the CFPB features a prominent portal on their website that allows consumers to lodge official complaints against mortgage servicers. A quick...more

DHS TRIP: When to Submit a Report

Often times, we receive calls from clients who routinely find themselves in secondary inspection for no apparent reason when they enter the United States. In many cases, they have been incorrectly “flagged” by the Department...more

Failure to Complain May Preclude Relief

A judge in the Northern District of Illinois recently held that an employee’s failure to complain internally may preclude an employee from maintaining a suit for harassment under Title VII. In Zuidema v. Raymond Christopher,...more

First Circuit Dismisses FCA Claim For Failure To Plead Fraud With Particularity And Denies Further Amendments Of Complaint

On December 6, 2013, in U.S. ex rel. Helen Ge, M.D. v. Takeda Pharmaceutical Company Limited (No. 13-1088), the First Circuit Court of Appeals affirmed the dismissal of Dr. Helen Ge’s qui tam actions against her former...more

Employers May See Increase in Whistleblower Retaliation Claims in Near Future

On December 5, 2013, the U.S. Department of Labor’s Occupational Safety and Health Administration (“OSHA”) announced its intent to launch an online complaint system that will provide workers another avenue to file...more

Whistleblowing Made Easy: OSHA's New On-Line Complaint Procedure Has Gone Live

The U.S. Occupational Safety and Health Administration ("OSHA") recently made it easier for disgruntled employees to file whistleblower complaints against their current or former employers. Going forward, employees who...more

The Claims and Litigation Process

How do you file a claim and get compensation? A lawsuit begins by filing a summons and complaint with the court and serving the defendant with a copy of the same. ...more

Searching For Relevant Compliance Measurements

Some areas of compliance are truly nascent. For a profession which is undergoing a radical change in terms of demand and new technologies, more research is needed and greater understanding of program measurements. ...more

Improper to Enter Dismissal with Prejudice on Motion to Amend Complaint

In this medical malpractice case, the Plaintiff sought to file an Amended Complaint to, in part, add additional Defendants, which were referred to as the “Potential Defendants.” The Potential Defendants, through counsel,...more

Texas Courts' Rigorous Standards For Well-Pled Complaints

In Ashcroft v. Iqbal and Bell Atlantic v. Twombly, the U.S. Supreme Court changed the requirements for a well-pled complaint under Federal Rule of Civil Procedure 8. The court replaced the old “conceivable” standard in Conley...more

Condo complaints not in writing?  [Video]

Chicago Tribune Condo Adviser columnist Howard Dakoff describes what to do when complaints to a condo board aren't in writing. Howard is a partner in the Community Associations Practice Group of Levenfeld Pearlstein, LLC....more

Lawsuit for a Retaliatory or Discriminatory Firing under the Labor Code May Not Be Filed Until After Fired Employee Completes...

After complaining about a supervisor smoking in the office, an employee of the State Assembly was fired. Believing the firing was motivated by his complaint, the employee filed a lawsuit against the Assembly, claiming...more

OSHA to Introduce Online Whistleblower Complaint Form

The process of filing whistleblower complaints is about to get a lot easier....more

Viewing complaints on the CFPB website: should a company register?

Should our company sign up to use an online company portal to view consumer complaints about us submitted to the CFPB? That’s the question we are being asked by clients who have been contacted by a CFPB representative...more

Finding the Facts Before the Lawsuit Begins: Pre-Complaint Discovery in Pennsylvania

You find yourself either facing the prospect of litigation or already embroiled in litigation. You want to discover information about the opposing party, the issues involved in the litigation, or your odds of success in...more

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