Family Assistance Plans

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Lessons Learned from the Airline Industry About Responding to a Crisis

In the hit television show Scandal, Kerry Washington’s character, Olivia Pope, is a crisis manager, who, with her team of associates, is called upon to fix problems and resolve crises. If it were only that easy. Every day...more

Under the Dome: Inside the Maine State House

Governor, Attorney General Disagree Over General Assistance - In what has been characterized by some as capitalizing on a national political issue, the Department of Health and Human Services has issued guidance to...more

Foreign Air Carriers Must Adhere to a “Family Assistance Plan” in the Event of an Accident on American Soil Resulting in Major...

Following the July 6, 2013, crash of Asiana Flight 214 in San Francisco, the U.S. Department of Transportation (DOT) fined Asiana Airlines $500,000 for failing to assist passengers’ families in accordance with the Foreign Air...more

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