News & Analysis as of

Freedom of Information Act › Consumer Financial Protection Bureau (CFPB) › Consumer Complaint System

The Freedom of Information Act is a United States federal statute enacted in 1966 to promote government transparency and the free exchange of public information. Under FOIA, any individual can request federal... more +
The Freedom of Information Act is a United States federal statute enacted in 1966 to promote government transparency and the free exchange of public information. Under FOIA, any individual can request federal agency records and enforce that right in a court of law. However, not all agency records can be requested; there are nine exempt categories of information. In addition to the federal law, many states have passed their own freedom of information acts. These acts are often similar but not always identical to the federal version.  less -
Ballard Spahr LLP

CFSA FOIA request to CFPB yields positive comments from payday loan customers

Ballard Spahr LLP on

The Consumer Financial Services Association of America (CFSA) issued a statement in which it reported that documents it received from the CFPB in response to a Freedom of Information (FOIA) request filed on December 31, 2015...more

Bradley Arant Boult Cummings LLP

CFPB Public Database Provides Access to Close to Half a Million Consumer Complaint Narratives

Bradley Arant Boult Cummings LLP on

The Consumer Financial Protection Bureau (CFPB) recently launched public access to its Consumer Complaint Database (Database), which is the nation’s largest public collection of consumer financial complaints. According to the...more

Carlton Fields

CFPB Issues New Manual for Company Responses to Detailed Consumer Complaints

Carlton Fields on

On May 15, the Consumer Financial Protection Bureau ("the Bureau") issued an updated Company Portal Manual (“the Manual”) containing new guidance and instructions for companies to respond to consumer complaints filed with the...more

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