Customer service issues represent an opportunity to both grow and acquire new business. It’s a dynamic that I have witnessed numerous times over my 36 years as a business leader in litigation services and technology. Now,...more
Through the years as a general manager, I have learned that people I proudly lead don’t care where I went to school, where I used to work, or how much I (think I) know. What they want to feel with certainty is that I care...more