If you thought that a finance company's obligation to automatically credit a consumer's account for prorated fees for GAP or any other voluntary protection product depended on the product's contract or even the applicable...more
We have looked at the Federal Trade Commission's sweeping case against Bronx Honda and its general manager. Was this case part of a concerted effort by the FTC to ferret out illegal credit discrimination by automobile...more
Your company gets an irate call from a customer whose car you have just repossessed for non-payment. The caller is furious because he made a payment that was supposed to prevent a repossession. After you confirm the payment,...more
6/5/2019
/ Automotive Loans ,
Best Practices ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Lenders ,
Customers ,
Debt Collection ,
Employee Training ,
Mistake ,
Policies and Procedures ,
Process Improvement ,
Repossess ,
Required Communications ,
Risk Assessment ,
Risk Mitigation