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Artificial Intelligence Outsourcing

Morgan Lewis - Tech & Sourcing

Next Gen Outsourcing Its About Transformation

The leveraging of outsourcing engagements to implement and support digital transformation solutions is emerging as the foundation for the next generation of outsourcing. Digital transformation is a critical part of many...more

Morgan Lewis - Tech & Sourcing

Outsourcing Update: The Convergence of Business Process Outsourcing and Digital Enablement

Gone are the days when a company could outsource the “people” that perform a business process without considering, and likely including in the outsourcing arrangement, the digital enablement of the underlying workflows and...more

Morgan Lewis - Tech & Sourcing

Business Process Outsourcing on the Rise: Opportunities and Challenges

The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs. As BPO service providers implement and...more

Morgan Lewis - Tech & Sourcing

Outsourcing and Technology 2025: Key Takeaways

On January 8, 2025, partners Doneld Shelkey, Mike Pierides, and Marina Aronchik presented an Outsourcing and Technology 2025 webinar as part of the Morgan Lewis Tech & Sourcing Webinar Series: Data 2025....more

Morgan Lewis

Outsourcing and Technology Transaction Outlook for 2025

Morgan Lewis on

The landscape for outsourcing, technology, and artificial intelligence (AI) transactions continues to undergo significant transformations as businesses navigate technological advancements, regulatory changes, and data privacy...more

Zelle  LLP

AI Update: AI and Insurance - Predictions for 2025

Zelle LLP on

As set forth in the prior articles in the AI Update column of the Lonestar Lowdown, the insurance industry has adopted and implemented Artificial Intelligence in numerous ways. As this trend continues, Insurance Newsnet has...more

Legal Internet Solutions Inc.

The Only Thing Constant is Change

This past spring, amidst the planning for our 25th-anniversary celebration, Team LISI took a moment to reflect on the significant changes in the digital marketing landscape over the past quarter century. Jason Lisi, our CEO...more

Goodwin

Reliance on Third-Party “Pricing” Facilitators Under Increasing Antitrust Scrutiny

Goodwin on

In the past year, healthcare systems and providers across the country have filed a series of antitrust lawsuits against MultiPlan Inc. and major US health insurers, alleging a hub-and-spoke conspiracy to fix and reduce...more

Morgan Lewis

Unlocking AI and Outsourcing: Strategies for Success

Morgan Lewis on

In today’s dynamic business landscape, outsourcing has become an indispensable tool for organizations seeking to streamline operations, cut costs, and access specialized expertise. Yet, as technology advances at an...more

Morgan Lewis - Tech & Sourcing

Cracking AI and Outsourcing Conundrums (Part 4): Who Owns—And Has the Right to Use—What

This blog is the finale to our Cracking AI and Outsourcing Conundrums series, a series in which we’ve discussed thought-provoking topics and set the stage for dynamic discussions with outsourcing customers and providers on...more

Morgan Lewis - Tech & Sourcing

Cracking AI and Outsourcing Conundrums (Part 3): Are You Sure You Know Where and How Your Providers Are Using GenAI?

Welcome to Part 3 of our Cracking AI and Outsourcing Conundrums series. In Part 1, we discussed at a high level the challenges of requiring outsourcing providers to drive innovation through the use of generative AI (GenAI)...more

Morgan Lewis - Tech & Sourcing

Cracking AI and Outsourcing Conundrums (Part 2): Enhanced Quality Checks vs. Savings Commitments

In Part 1 of our Cracking AI and Outsourcing Conundrums series, we discussed at a high level the challenges of requiring outsourcing providers to drive generative AI (GenAI) innovation while at the same time complying with...more

Morgan Lewis - Tech & Sourcing

Cracking AI and Outsourcing Conundrums (Part 1): When a Push for Innovation and AI Policy Collide

Innovation: all companies want their outsourcing providers to be at the forefront, whether accomplished by proposing ideas, implementing solutions as part of their business-as-usual services, or offering savings based on...more

Benesch

Export Controls Evolving for Infosec Threats to Cloud, SaaS, IaaS, AI Platforms

Benesch on

The growth of cloud services, Software-as-a-Service (“SaaS”) and Infrastructure-as-a-Service (“IaaS”) arrangements, Artificial Intelligence (“AI”) models, and increased reliance on the use outsourced technology service...more

BCLP

AI Recipe for Success - What Does Responsible Adoption of AI Really Mean in the Context of the Consumer Duty?

BCLP on

The FCA have stated that firms should “have scope to innovate whilst protecting consumers” – but what does this mean in the context of rapidly developing AI technology? In particular, how does the higher standard imposed by...more

Morgan Lewis

The Outsourcing Industry in 2024: Anticipated Challenges, Opportunities, and Hot Topics

Morgan Lewis on

Industry analysts are predicting significant increases in information technology (IT) and outsourcing spending in 2024, with some predictions being in the double digits. Surges in artificial intelligence (AI) use case...more

Morgan Lewis - Tech & Sourcing

2023 Tech & Sourcing Summit: A Summary

On October 25, the Morgan Lewis technology transactions, outsourcing, and commercial contracts team filled a room in New York with representatives from various industries who were looking to engage in interactive discussions...more

Morgan Lewis - Tech & Sourcing

Contact Center Transformation Trends

Deloitte has issued a biennial report that identifies trends that are impacting customer/client contact center operations. The respondents surveyed by Deloitte represented both internal- and external-facing contact centers....more

ClientsFirst Consulting

Seven Business Development and Marketing Success Strategies for Small and Mid-Size Law Firms

Small and mid-size law firms have many unique opportunities and challenges in the competitive legal industry ecosystem. Staying informed about the latest trends and adopting effective strategies is crucial for these firms...more

Faegre Drinker Biddle & Reath LLP

You Made the List: SEC’s Spring Agenda Would Impact Broker-Dealers

The SEC’s Office of Information and Regulatory Affairs recently released the Spring 2023 Unified Agenda of Regulatory and Deregulatory Actions (the Agenda). The word salad of a title hints at the fact the SEC is considering a...more

Reveal

2023 State of Corporate Legal Industry Report: 6 Key Takeaways to Know

Reveal on

How will corporate law departments set themselves up for success in 2023? In partnership with ACEDS, IPRO surveyed 126 corporate law professionals to explore their perceptions on the key challenges their departments are...more

Morgan Lewis

What’s Driving Digital Transformation in the Financial Services Sector?

Morgan Lewis on

Through strategic outsourcing, companies in the financial services sector can improve the quality of services they offer to clients and increase internal operations by reducing inefficiencies—all while saving costs in key...more

Mayer Brown

2023 Trends for Technology Transactions

Mayer Brown on

As 2023 begins, we are coming off many years of fast and frothy innovation with a great deal of new complexity in both products and business models. We now face a downturn. Prominent companies across the economy are...more

Morgan Lewis

New Year Brings New Challenges, Opportunities for Outsourcing, and Technology

Morgan Lewis on

Given a boost by the COVID-19 pandemic, as companies moved to implement technology and digital solutions more quickly, acquire talent, and shore up resiliency, the global outsourcing market saw significant growth over the...more

Mitratech Holdings, Inc

The Ins and Outs of Legal Bill Review (LBR)

Mitratech Holdings, Inc on

Should in-house counsel monitor line items and oversee your enterprise’s legal bill review — or should you be outsourcing? Legal invoices: can’t live with them, can’t make money without them. When law firms bill for...more

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