In the grind of the day-to-day, it can sometimes be easy to forget who is at the center of everything we do – our clients. I’d like to offer you two contrasting stories that serve as a reminder of putting clients first (which...more
Customer service issues represent an opportunity to both grow and acquire new business. It’s a dynamic that I have witnessed numerous times over my 36 years as a business leader in litigation services and technology. Now,...more
First impressions are forever. Whether you are Carmela Soprano, Tony Soprano or Average Joe calling, the person who takes the call must make an impression as well as get an impression of the potential client. ...more