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Canada Consumer Protection Act

Bennett Jones LLP

A Report on Quebec Consumer Class Actions

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On March 5, 2019, the Superior Court of Québec authorized (i.e., certified) a class action against the operators of various hotel booking websites. The plaintiff alleged that the defendants violated various provisions of...more

Blake, Cassels & Graydon LLP

La Commission du droit de l’Ontario réclame une meilleure protection des consommateurs en ligne

Le 13 mai 2024, la Commission du droit de l’Ontario (la « CDO ») a publié un rapport intitulé Improving Consumer Protection in the Digital Marketplace (en anglais), dans lequel elle réclame d’autres réformes importantes de la...more

Blake, Cassels & Graydon LLP

Ontario Law Commission Calls for Stronger Online Consumer Protection

On May 13, 2024, the Law Commission of Ontario (LCO) released its “Improving Consumer Protection in the Digital Marketplace” report, calling for significant additional reforms to Ontario’s recently adopted Consumer Protection...more

Blake, Cassels & Graydon LLP

Legal Trends: Class Action Dismissals Increase Under Quebec’s Consumer Protection Act

Following recent rulings in prominent cases such as Union des consommateurs v. Air Canada (Air Canada), Fortin v. Mazda Canada Inc. (Mazda) and Martel v. Kia Canada Inc., the Superior Court of Quebec (QSC) dismissed yet...more

Blake, Cassels & Graydon LLP

Actions collectives fondées sur la Loi sur la protection du consommateur : une tendance se dessine

Après les demandeurs dans les affaires Air Canada, Mazda et Kia Canada, toutes des actions collectives pour des infractions alléguées à la Loi sur la protection du consommateur (la « LPC »), c’est au tour du demandeur dans...more

Bennett Jones LLP

Quebec Adopts New "Right to Repair" and Obsolescence Law

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The Québec government recently adopted Bill 29, an Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods (the Act), which introduces several substantive...more

Constangy, Brooks, Smith & Prophete, LLP

Amendments would beef up Canada’s proposed Digital Charter Implementation Act

Amendments have recently been proposed to two of the three statutes to be enacted under Canada’s Bill C-27: The Digital Charter Implementation Act. The statutes that may be amended are the Consumer Privacy Protection Act and...more

Blake, Cassels & Graydon LLP

Obsolescence programmée : Le projet de loi n° 29 du gouvernement du Québec change la donne

Le 3 octobre 2023, l’Assemblée nationale du Québec a adopté le projet de loi n° 29, Loi protégeant les consommateurs contre l’obsolescence programmée et favorisant la durabilité, la réparabilité et l’entretien des biens (la «...more

Blake, Cassels & Graydon LLP

Built to Last? Quebec's Bill 29 Shakes Up Consumer Protection Landscape

On October 3, 2023, the National Assembly of Quebec adopted Bill 29, An Act to protect consumers from planned obsolescence and to promote the durability, repairability and maintenance of goods (Act), which introduces...more

Blake, Cassels & Graydon LLP

Modernizing Ontario’s Consumer Protection Act: Consultation Paper Released

On February 6, 2023, the Ontario Ministry of Public and Business Service Delivery (Ministry) released a consultation paper entitled Modernizing Consumer Protection in Ontario: Strengthening the Consumer Protection Act, which...more

Blake, Cassels & Graydon LLP

Higher-Than-Advertised Prices: Where’s the Injury?

The past decade has seen an increase in the number of class actions based on subsection 224(c) of the Consumer Protection Act (Act) in Quebec. Whether it’s in the airline, automotive or retail sectors, merchants have been...more

Blake, Cassels & Graydon LLP

L’Ontario sollicite des commentaires sur les changements proposés à la législation sur la protection du consommateur

Le 1er décembre 2020, le ministère des Services gouvernementaux et des Services aux consommateurs de l’Ontario a publié un document de consultation intitulé Amélioration de la Loi sur la protection du consommateur : Renforcer...more

Blake, Cassels & Graydon LLP

Ontario Seeks Input on Proposed Changes to Consumer Protection Laws

On December 1, 2020, the Ontario Ministry of Government and Consumer Services issued a consultation paper entitled Improving Ontario’s Consumer Protection Act: Strengthening Consumer Protection in Ontario (Consultation...more

Bennett Jones LLP

Quebec Government Launches Public Consultations on Consumer Protection

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Proposed changes to Quebec's Consumer Protection Act will be of interest to class action lawyers, as they would impose additional duties and obligations on suppliers and manufacturers of consumer goods....more

Bennett Jones LLP

Supreme Court Enforces Arbitration Clauses for Business Customers in Consumer Class Action

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Business customers that agreed to arbitrate disputes cannot “piggyback” their claims onto a consumer class action in court, the Supreme Court of Canada has ruled....more

Blake, Cassels & Graydon LLP

Take Two: Quebec Introduces Bill 134 to Modernize the Consumer Protection Act

On May 2, 2017, the Quebec government introduced new legislation intended to modernize the Quebec Consumer Protection Act (CPA), as well as provide for new consumer protection measures. The CPA provisions on credit, in...more

Jones Day

Global Privacy & Cybersecurity Update Vol. 13

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On December 28, 2016, the New York Department of Financial Services ("DFS") released a revised version of a proposed regulation that would require banks, insurance companies, and other financial services institutions...more

Blake, Cassels & Graydon LLP

Please Hang Up: Court Dismisses Certified Prepaid Wireless Services Class Action Contract, Gift Card Regulation Claims

In Sankar v. Bell Mobility Inc., the Ontario Court of Appeal (Court) granted summary judgment dismissing a certified class action against Bell Mobility Inc. (Bell) related to prepaid wireless services credits. The Court found...more

Blake, Cassels & Graydon LLP

De Minimis Principle Returns to Class Actions in Quebec

In our November 2015 Blakes Bulletin: De Minimis Rule is Back in the Context of Class Actions, we analyzed the Sofio c. Organisme canadien de réglementation du commerce des valeurs mobilières (Sofio) decision of the Court of...more

Blake, Cassels & Graydon LLP

Regulating “Alternative Financial Services” in Ontario

Earlier this month, the Minister of Government and Consumer Services introduced Bill 156, the Alternative Financial Services Statute Law Amendment Act, 2015 (Bill 156). Bill 156, if enacted, would amend the Consumer...more

Blake, Cassels & Graydon LLP

Administrative Monetary Penalties and New Exemptions for Debt Collectors

Earlier this month, the Minister of Government and Consumer Services introduced Bill 156, the Alternative Financial Services Statute Law Amendment Act, 2015 (Bill 156). Bill 156, if enacted, would amend, among other...more

Blake, Cassels & Graydon LLP

B.C. Court of Appeal Affirms Refusal to Certify Business Practices and Consumer Protection Act Claims

On June 3, 2015, in Marshall v. United Furniture Warehouse Limited Partnership (Marshall), the B.C. Court of Appeal dismissed the plaintiffs’ appeal from the application judge’s denial of certification of a proposed class...more

Bennett Jones LLP

SCC Weighs-In on Consumer Protection Remedies in Quebec Class Actions

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On September 19, 2014, the Supreme Court of Canada released a trilogy of decisions examining the standing of representative plaintiffs and the availability of consumer protection legislation in the class action context....more

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