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Complaint Procedures Consumer Financial Protection Bureau (CFPB)

Guidepost Solutions LLC

The Benefits of Consumer Complaints: Improve Processes and Achieve Business Goals

Complaints are a crucial component of any business’s integrity. But all too often complaints are overlooked because of the very nature of them. The rise of grievances being aired across social media platforms has desensitized...more

Cozen O'Connor

The State AG Report – 8.8.2024

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Here are curated AG and federal regulatory news stories highlighting key areas in which state and federal regulators’ decisions are having an impact across the US: •Pennsylvania and Oklahoma AGs Launch Air Travel Complaint...more

Ballard Spahr LLP

CFPB Releases Analysis of Consumer Complaints Related to Crypto-Assets

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Pointing to a growth in consumer complaints related to crypto-assets, on November 10th, 2022, the Consumer Financial Protection Bureau (the “CFPB”) released a Complaint Bulletin, which analyzed in excess of 8,300 consumer...more

Venable LLP

CFPB Launches Portal for Public Petitions for Rulemaking

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The CFPB is now accepting petitions for agency action submitted directly by members of the American public, according to a press release and a new portal that was opened on February 16, 2022. In support of this change, the...more

Ballard Spahr LLP

CFPB and Dept. of Education enter into new MOU on handling complaints; Director Kraninger tells lawmakers negotiations are...

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Last Monday, the CFPB announced that it had entered into a new Memorandum of Understanding with the Department of Education to replace the MOU that was terminated by the ED effective October 1, 2017.  The new MOU, which is...more

Ballard Spahr LLP

CFPB details complaint process at Comply2017 Conference

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At the Comply2017 conference held earlier this week in New York City, Scott Steckel, a member of the CFPB’s Office of Consumer Response, gave a presentation in which he detailed the CFPB’s complaint process and how the CFPB...more

Ballard Spahr LLP

Michigan Department of Insurance and Financial Services Announces New Online Complaint Form

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The Michigan Department of Insurance and Financial Services (DIFS) has announced the launch of a finalized version of its online portal to assist Michigan consumers with the filing of electronic complaints. DIFS' Office of...more

Ballard Spahr LLP

CFPB issues financial guides for new immigrants

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The CFPB recently announced that it has developed “the Newcomer’s Guides to Managing Money to provide recent immigrants with straightforward information about basic money decisions.” According to the CFPB, each guide...more

Ballard Spahr LLP

News groups oppose opt in for CFPB’s proposed disclosure of complaint narratives

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While industry continues to voice its opposition to the CFPB’s proposal to publicly disclose consumer complaint narratives, some news groups think the CFPB’s proposal doesn’t go far enough. ...more

Foley & Lardner LLP

Time Is Running Out to Complain About the Complaint Portal

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The CFPB maintains a public Consumer Complaint Database through which consumers may file complaints regarding financial services and products (commonly referred to as the “Complaint Portal”). The CFPB currently discloses...more

Ballard Spahr LLP

Industry trade groups seek more time to comment on CFPB proposal to disclose consumer complaint narratives

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Five prominent industry trade groups have sent a letter to the CFPB asking for at least 90 days to comment on the CFPB’s proposal to expand the complaint data that it publicly discloses in its Consumer Complaint Database to...more

Ballard Spahr LLP

Federal agencies launch new servicemember higher education complaint process

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Servicemembers now have more channels for submitting complaints relating to their higher education. In addition to their ability to submit complaints about student loans via the CFPB’s complaint system, servicemembers using...more

Baker Donelson

CFPB Website Makes it Simple to Lodge Formal Complaints

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In an apparent effort to help consumers feel that their grievances are being heard, the CFPB features a prominent portal on their website that allows consumers to lodge official complaints against mortgage servicers. A quick...more

Ballard Spahr LLP

Viewing complaints on the CFPB website: should a company register?

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Should our company sign up to use an online company portal to view consumer complaints about us submitted to the CFPB? That’s the question we are being asked by clients who have been contacted by a CFPB representative...more

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