Law Practice Management

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Rule 1: Clients get to decide

Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more

The Critic: External And The One In Your Head

I worked with a new client today and we embarked on a journey to figure out what she needs to do to leave her job and start her own firm. We created a roadmap. We started by exploring her personal brand… what’s her unique...more

Cutting Corners, Part IV: The Readers Speak

If one purpose of a blog is to provoke spirited debate, we surely succeeded in our recent posts on whether client-driven pressures for greater efficiency and cost control compel outside counsel to “cut corners” in legal...more

Easy Living

One of the phrases we hear most frequently in client feedback interviews is “Make my life easier.” Clients often describe that as the key to their most successful outside counsel relationships, and at other times they express...more

Mistakes…

Some of the most loyal client relationships have a story (and often several) about how the relationship withstood a mistake. While the circumstances are always different, the common behavior that fosters loyalty and allows...more

Move Over, Billable Hour; There's a New IP Fee Arrangement in Town

The practice of law has changed greatly over the past decades. We have witnessed great growth in solo and small firm practice, as well as a large movement to in-house practice. We are even seeing growth in freelance attorneys...more

Business Development: Save Time and Do Less!

Most lawyers I know jam their calendars each day with more than two people could accomplish in a week. Is this you? It’s a vicious cycle because we feel terrible not being able to accomplish what’s on the list… instead of...more

The End of the Hour

Before the twentieth century, state law prescribed set fees for specific legal services, and litigation fees were usually paid by the losing parties. Over time, maximum fee laws were repealed, and by the early twentieth...more

3 Reasons To Write A Business Plan For Your Law Practice (Even Now!)

Remember that class you took in your second semester of law school… The one where you carefully laid out your vision for how your law practice would look, feel, function and flow cash from one month to the next?...more

The Differentiation Paradox

In our conversations with in-house counsel about what law firms can do to strengthen and deepen their relationships, we often seek a short and sweet answer to the question. The answer is easy, but following through is very,...more

Some things I think I think

Do you remember Andy Rooney? He used to do commentary on 6o Minutes. Big, bushy eyebrows. But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic. My question is...more

5 Key Questions for GCs

As a former general counsel, I’ve been on the other side of the outside counsel/client relationship and learned a lot about what works and what really doesn’t work. While it should come as no surprise that effective...more

Division of Labor and Law Firms

Two recent articles/blog posts piqued my interest. The first was written by Pam Woldow of Edge International, and the second by Robert Gogel of Integreon. Both were insightful, and I would like to both share the insight and...more

HIPAA For Lawyers And Law Firms: What you need to know to prevent your law firm from paying MILLION$

For years now lawyers and law firms providing professional services to health care providers or health insurance plans should have had in place essential safeguards to meet the responsibilities and requirements as business...more

Just Say No

We hear time and again from clients that lawyers make a dramatically positive impression when they are completely honest about both their strengths and their weaknesses. As one client advised outside counsel in an interview...more

Perfection Is the Enemy of Good – Cutting Corners, Part II

In this second of three related posts, we consider whether clients’ increasing efforts to control outside legal spend forces their outside counsel to “cut corners.”...more

Cutting Corners and the Question of Quality

As you might expect, proponents of Legal Project Management (LPM), Legal Process Improvement (LPI) and other approaches for driving greater efficiency and value into legal service delivery get a lot of blow-back. One of the...more

The Happy Factor

This is a relationship business. We have all heard the phrase hundreds of times. However, creating those relationships is easier said than done for a profession that attracts and/or creates introverts (57% of lawyers versus...more

Bridging the Workplace Creativity Gap

Progressive employers want workers with high levels of what David Kelley calls, in his recent book of the same title, “Creative Confidence.” Kelley, the head of Stanford’s d.school and founder of the design firm IDEO, defines...more

Unsexy, Unglamorous Legal Needs Deserve More Pro Bono Attention

During the time I have been managing Baker Donelson's pro bono programs, I've been impressed and gratified to see lawyers and bar associations and groups across the country step up en masse to tackle some very important...more

Lateral Integration for Longevity

In law firms, lateral integration is a marriage of many resources. I am sure many remember the famous quote “it takes a village.” In the case of lateral integration, this quote is spot on for law firms in a competitive...more

Opening a Law Practice? Pay Attention to Tax Issues

You’ve decided to open your own law office and are ready for your clients’ cases, but are you also ready to handle the tax issues that go hand-in-hand with running your own business?...more

Living Through a Paradigm Shift

The initial two paragraphs of Richard Susskind’s newest book, Tomorrow’s Lawyers, are perhaps the boldest and most confident of any commentator currently writing on the legal industry: This book is a short introduction...more

Decisions Do Not Apply "Jewel Doctrine" to Departed Partners' Fees - Legal Fees Earned by Departed Partners in Now-Defunct Law...

A California District Court recently held that a bankruptcy trustee could not claim a property interest in the hourly fee matters pending at the now-dissolved Heller Ehrman LLP law firm. This June California decision was...more

Innovation is More Than a Buzzword

It’s no surprise to anyone that the legal community is not typically classified as innovative. But as law firms and legal service providers adjust to the changing economic landscape, many of the more successful ones are...more

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