Law Practice Management

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New to Chambers? 6 Ways to Streamline the Process AND Improve Results

It’s that time of year again! Submission dates for various practice areas and states for Chambers USA are due in the Fall, and Knapp Marketing gets many inquiries from law firms asking for guidance in the process. For firms...more

What Happened to 2016? (And Can We Still Accomplish Something?)

Can it really be Fall again? Some of us have hardly noticed, being more astonished by the Cubs in the playoffs, or perhaps dismayed by the upcoming US election. But law firm leaders know it. As we enter October, firms are...more

AI and the Law: The Paradigm Shift Hits the Fan

AI – artificial intelligence – and its relatives, digital research engines, “bots,” and other automatons, have made their beachhead in the legal profession, and it really looks like this is gonna change everything....more

How to Fail at Collaboration

We all know that many law firms send mixed messages to their lawyers (and often to their clients, too). They talk the talk, but they don’t walk the walk, particularly when it comes to the informal norms and values that...more

I’m Not a Lawyer-I’m a Race Car Driver – P3 Stage 3: Perfect

I’m still not a lawyer, I’m still a race car driver. So let’s continue with the build out of our P3 theme (Plan|Perform|Perfect) by examining the last element: Perfect. OK, the race is over, car and driver have returned...more

The “Soft” Drivers of Profitability

One of the many painful lessons learned by the legal industry from the recession is that the key to economic success is a focus on profitability…not just revenue. Far too many firms were focused solely on fees generated with...more

Law Firm Talent Retention: Culture Matters

Millennials, Gen-Xers, Baby Boomers, Silent Generation, etc. Much has been written and I dare say speculated about why things are not working well between the generations. This includes such generic statements such as,...more

Will computers replace lawyers? – College of Law Practice Management Futures Conference 2016

At its annual Futures Conference, the College of Law Practice Management brings together a uniquely multi-disciplinary group of legal industry participants and observers—partners, technologists, marketers, and managers from...more

Reflections from a former Deputy General Counsel - How the Legal Landscape is Changing & the Real Secret to Job Security

I have seen the nature of legal services transform over the 20+ years of my career as an attorney. The evolution of the global business environment has driven some of it, but lawyers were slow adapters and we now find...more

Lawyers for People versus Lawyers for Business

The work of lawyers is increasingly the work of businesses rather than people. This conclusion flows from recently released Economic Census data, which is the U.S. Government's "official five-year measure of American...more

Change: Lessons for law firm leaders from the legendary Jack Welch

In order to meet or exceed anticipated profits per partner in a rapidly changing legal industry, many firms still have a way to go to upgrade or simply modernize their systems and processes. So today’s post is about change. ...more

Legal Business Development: A Roadmap for Growing the Top Line

As we’ve all heard before, law firms can improve the bottom line in two ways; 1) by cutting costs, and 2) by increasing the top line. For those firms who weren’t serious about cost-cutting, before then, 2008 likely changed...more

A Response to: 'Forcing Lawyers to Perform Pro Bono Services'

In his article in Verdict (July 18, 2016), Prof. Ronald Rotunda, responding to comments on pro bono delivered by Supreme Court Justice Sonia Sotomayor at a national conference of the American Law Institute, rightly states...more

P3 part one: The Plan

I started the inaugural entry in this blog with the statement I’m not a lawyer, I’m a race car driver.  Just after posting that entry, I had a race weekend.  That backdrop helps illustrate the Plan-Perform-Perfect theme I...more

Teach Your Associates How to Facilitate Meetings

One of the most important and sometimes overlooked skills associates need to perfect is the ability to lead/facilitate a variety of group meetings and discussions. Presentations to practice and industry group colleagues,...more

Building a Portfolio of Court Cases the Way a Quantitative Hedge Fund Buys Stock

For the last couple of years, Dan Katz has been telling me and anyone else who would listen that law will eventually be a subfield of finance. Following Dan's reasoning, this will occur because legal risk can be modeled and...more

Advanced Pricing Class – Early Bird Rate Ends 9/8/16

Law firms of all sizes are facing pricing pressures like never before.  There is a tendency for many partners to simply agree to the discounts requested by clients — even for high value legal matters, rather than push to show...more

AI and the Business of Law, Part II: Cross-selling and Client Succession Planning

This is the second in a 3-part series on the impact of Artificial Intelligence (AI) on the business of law. In part 1, we discussed the economic and market conditions creating demand from both the buyers and sellers of legal...more

Tips for Maintaining a Positive and Productive Attorney-Client Relationship

Retaining legal counsel can be overwhelming for many clients. The attorney-client relationship frequently begins at a difficult time in a client’s life. As lawyers, we are charged with not only helping clients work through...more

Compensation (Re)Design for Law Firms

The good people at Ark Group recently published a new book, “Compensation (Re)Design for Law Firms,” edited by Soo Darcy. I was invited to contribute a chapter, entitled “Incentivizing the New Normal.” As regular readers...more

Business Development Education is Key to a Law Firm’s Success

A key component of my position as Director of Marketing and Business Development at a law firm, is to educate. As many new attorneys in private practice quickly realize, marketing and business development are generally not...more

How Lawyers Can “Get a GRIP” on Collaboration

This post is targeted to Leaders – to all you Practice Group Leaders, Project Leaders, Team Leaders, and even Firm Leaders – whose role is to get assorted performers to pull together effectively in harness. But you followers...more

Legally Speaking: A Transforming Legal Marketplace and its Impact on Business

Like many industries worldwide, the legal world finds itself in an era of transformation. After decades of rapid growth, the demand for traditional legal services has slowed enormously since 2008. A number of factors drive...more

Preventing Data Quality Depression – and Rolodex Rejection

So what do you do if you just can’t seem to get data quality help from within your firm – or if you don’t want to spend months manually cleaning your CRM data? How big a problem is data quality depression really?...more

Take a work-free vacation without compromising quality

As we enter the legal profession's unofficial vacation month—August—lawyers are reminded of the positive impact of time spent away from the office. Studies regularly confirm that vacations are important both for attorneys...more

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