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Purpose Legal

Turning Service Challenges into Stronger Client Relationships

Purpose Legal on

Customer service issues represent an opportunity to both grow and acquire new business. It’s a dynamic that I have witnessed numerous times over my 36 years as a business leader in litigation services and technology. Now,...more

McManis Faulkner

Creating an Incredible First Impression: When a Soprano Calls

McManis Faulkner on

First impressions are forever. Whether you are Carmela Soprano, Tony Soprano or Average Joe calling, the person who takes the call must make an impression as well as get an impression of the potential client. ...more

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