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It’s no secret that the COVID-19 crisis is destroying the restaurant industry. Hospitality dies when customers won’t leave their homes, and no amount of Grub Hub delivery will replace the dine-in experience, the workers it...more
In a week that’s already seen plenty of C-suite shakeups, we’ve learned that Ginni Rometty is stepping down from her role as CEO at IBM. The company’s cloud computing chief, Arvind Krishna, will take over for her, though...more
Prognosticators have long predicted technological advancements that will drastically change the retail industry. Retail-oriented technological innovations are “hitting the shelves” as quickly as the advent of new products,...more
In an effort to reduce liability from spills and other hazards, a few grocery store chains will now have a new employee on the ground: a six to seven-foot tall, googly-eyed robot named Marty. Marty is an autonomous robot with...more
Blackstone CEO Stephen Schwarzman and BlackRock CEO Larry Fink have joined JPMorgan’s Jamie Dimon and a growing list of other business titans who have withdrawn from Saudi Arabia’s “Davos in the Desert” investment conference...more
As commerce has increasingly moved online, retailers are finding new ways to meet the customer service needs of their customers remotely, including conversational commerce. ...more
As we have discussed in earlier blog posts, rapid changes in the retail landscape due to the rise of e-commerce and a shift in customer’s interests from old-school, one-stop department store shopping to experiential retail,...more
Headlines about brick and mortar retail tend to be dominated by how these establishments are in decline while online retail is burgeoning. Fortunately for brick and mortar retailers, their demise is not preordained since...more
In the 1999 Disney Channel original movie Smart House, the Cooper family learned the dangers of living in a house that learns to cater to their every need. Less than 20 years later, Smart House seems more reality than...more
The emissions cheating scandal that recently cost VW $4.3 billion and a mess of criminal indictments isn’t, it seems, confined to the Germans. We heard months ago about a similar probe into Mitsubishi, and yesterday we...more
Robots have long been the stuff of science fiction and our imaginations. They are now our reality. In fact, one may be greeting and assisting you during your next visit to your local retailer. Large retailers have used robots...more