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Client Satisfaction Is Built On Relationships, Not Just Exemplary Service

Five ways for attorneys to build relationships that are as meaningful for your clients as they are for you....more

When Will the Billable Hour Die? Conversation with Law Firm Change Agent John Chisholm (Part One)

Changing the ways lawyers charge for their services and, equally important, the ways that clients pay for them, requires more than flipping a switch and sending out a different type of bill. ...more

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