Artificial intelligence (AI) is increasingly woven into financial services operations, transforming everything from consumer interactions through chatbots and targeted marketing to essential functions like underwriting,...more
6/16/2025
/ Algorithms ,
Artificial Intelligence ,
Business Strategies ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Deregulation ,
Fair Lending ,
FHFA ,
Financial Services Industry ,
New Guidance ,
New Legislation ,
Proposed Legislation ,
Regulatory Oversight ,
Trump Administration ,
UDAAP
Welcome to the “Overview: 2024 Lessons and 2025 Emerging Trends” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
As Goodwin predicted in our previous year in review, the enforcement and...more
3/17/2025
/ Artificial Intelligence ,
Biden Administration ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Credit Repair Services ,
Credit Reports ,
Debt Collection ,
Enforcement Priorities ,
FDIC ,
Federal Trade Commission (FTC) ,
Financial Regulatory Reform ,
FinTech ,
Mortgage Servicing Rules ,
Peer-to-Peer ,
Popular ,
Regulatory Agenda ,
State Attorneys General ,
Trump Administration
Welcome to the “Telephone Consumer Protection Act” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
Companies were mere hours away from implementing radical changes to lead forms and consent...more
3/17/2025
/ Artificial Intelligence ,
Class Action ,
Consent ,
Consumer Protection Laws ,
Enforcement Actions ,
Facebook ,
Facebook Inc v Duguid ,
FCC ,
Hobbs Act ,
McLaughlin Chiropractic Associates Inc v McKesson Corporation ,
Proposed Rules ,
Robocalling ,
State Attorneys General ,
State Legislatures ,
TCPA ,
Telemarketing ,
Wiretapping
Welcome to the “Data Privacy and Cybersecurity” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
Consumer financial services regulators are taking a keen interest in artificial intelligence...more
3/17/2025
/ Artificial Intelligence ,
Class Action ,
Consumer Financial Protection Bureau (CFPB) ,
Cybersecurity ,
Data Breach ,
Data Privacy ,
Enforcement Actions ,
Fair Credit Reporting Act (FCRA) ,
Federal Trade Commission (FTC) ,
Financial Services Industry ,
NYDFS ,
Regulatory Requirements ,
State Privacy Laws
As the debate simmers about the proper application of the wiretapping provisions of the California Invasion of Privacy Act (CIPA), courts continue to weigh in on what technologies may constitute improper third-party...more
2/28/2025
/ Artificial Intelligence ,
California ,
CIPA ,
Consent ,
Data Collection ,
Data Privacy ,
Invasion of Privacy ,
Privacy Concerns ,
Privacy Laws ,
Third-Party ,
Wiretapping
On October 16, 2024, the New York State Department of Financial Services (NYDFS or the “Department”) published an industry letter (the “Guidance”) regarding the increased reliance on artificial intelligence (AI) and the...more
10/29/2024
/ Artificial Intelligence ,
Compliance ,
Covered Entities ,
Cybersecurity ,
Deep Fake ,
Financial Services Industry ,
Incident Response Plans ,
New Guidance ,
NYDFS ,
Risk Assessment ,
Risk Management ,
Third-Party Service Provider ,
Training ,
Vendors