Welcome to the second chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
In 2025, the mortgage market saw federal enforcement efforts decrease as the Consumer Financial Protection Bureau (CFPB)...more
Welcome to the 10th chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
Following a slowdown in federal oversight of the student lending environment in 2025, the compliance landscape has become...more
Welcome to the ninth chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
In 2025, Goodwin tracked four public enforcement actions related to credit reporting requirements or credit monitoring or...more
Welcome to the eighth chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
In 2025, the Consumer Financial Protection Bureau (CFPB) reduced its scrutiny of small-dollar lenders by publicly...more
Welcome to the sixth chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
We expect financial institutions will continue to navigate a fractured regulatory landscape....more
Welcome to the fourth chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
The Telephone Consumer Protection Act (TCPA) landscape in 2025 saw federal rollback, judicial overhaul, and further...more
Welcome to the 12th and final chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
The U.S. Supreme Court and the U.S. Courts of Appeals issued a number of significant rulings in 2025 that reshaped...more
Welcome to the third chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
Key issues to watch in 2026 include whether the Consumer Financial Protection Bureau (CFPB) finalizes its revisions to...more
Welcome to the first chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
As Goodwin anticipated in our 2024 Year in Review, 2025 witnessed a fundamental shift in the consumer financial services...more
Welcome to the seventh chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
As the Consumer Financial Protection Bureau (CFPB) continues to reduce its functions in 2026, we expect even fewer...more
Welcome to the fifth chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
In 2026, both federal and state enforcement agencies will likely maintain aggressive stances and continue to impose...more
3/31/2026
/ Artificial Intelligence ,
Cybersecurity ,
Data Privacy ,
Data Protection ,
Enforcement Actions ,
Incident Response Plans ,
Popular ,
Regulatory Oversight ,
Regulatory Requirements ,
Risk Management ,
State Privacy Laws
Welcome to the 11th chapter of our annual report, Consumer Financial Services: 2025 Year in Review.
Building on the shifts seen in 2025 when enforcement actions decreased while the Consumer Financial Protection Bureau...more
Arbitration agreements have long served as an efficient alternative to litigation. But with the rise of social media and AI, plaintiffs’ firms can now file thousands of consumer claims at once. ...more
3/11/2026
/ American Arbitration Association ,
Arbitration ,
Arbitration Agreements ,
Arbitration Fees ,
Artificial Intelligence ,
Class Action ,
Contract Terms ,
Federal Arbitration Act ,
Litigation Strategies ,
Risk Management ,
Social Networks
The Federal Trade Commission (FTC) is increasingly directing both its enforcement and rulemaking efforts toward auto-renewal programs, with a particular focus on burdensome or opaque cancellation procedures. ...more
2/13/2026
/ Automatic Renewals ,
Cancellation Rights ,
Consumer Protection Laws ,
Enforcement Actions ,
Federal Trade Commission (FTC) ,
Negative Option Rule ,
Proposed Rules ,
ROSCA ,
Rulemaking Process ,
Subscription Services ,
Unfair or Deceptive Trade Practices
Once the default for resolving consumer disputes, arbitration is straining under mass filings that test the system’s capacity and purpose....more
12/11/2025
/ American Arbitration Association ,
Arbitration ,
Arbitration Agreements ,
Artificial Intelligence ,
Class Action Arbitration Waivers ,
Consumer Contracts ,
Consumer Protection Laws ,
Contract Terms ,
Dispute Resolution ,
Fees ,
Mandatory Arbitration Clauses ,
Risk Management
On September 25, 2025, the Federal Trade Commission announced it had reached a settlement with Amazon.com, Inc. and two company executives, resolving allegations that the company’s enrollment and cancellation processes for...more
9/30/2025
/ Amazon ,
Automatic Renewals ,
Cancellation Rights ,
Civil Monetary Penalty ,
Consent Order ,
Enforcement Actions ,
Federal Trade Commission (FTC) ,
FTC Act ,
Negative Option Rule ,
ROSCA ,
Section 5 ,
Subscription Services ,
Unfair or Deceptive Trade Practices
Artificial intelligence (AI) is increasingly woven into financial services operations, transforming everything from consumer interactions through chatbots and targeted marketing to essential functions like underwriting,...more
6/16/2025
/ Algorithms ,
Artificial Intelligence ,
Business Strategies ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Deregulation ,
Fair Lending ,
FHFA ,
Financial Services Industry ,
New Guidance ,
New Legislation ,
Proposed Legislation ,
Regulatory Oversight ,
Trump Administration ,
UDAAP
Welcome to the “Overview: 2024 Lessons and 2025 Emerging Trends” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
As Goodwin predicted in our previous year in review, the enforcement and...more
3/17/2025
/ Artificial Intelligence ,
Biden Administration ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Credit Repair Services ,
Credit Reports ,
Debt Collection ,
Enforcement Priorities ,
FDIC ,
Federal Trade Commission (FTC) ,
Financial Regulatory Reform ,
FinTech ,
Mortgage Servicing Rules ,
Peer-to-Peer ,
Popular ,
Regulatory Agenda ,
State Attorneys General ,
Trump Administration
Welcome to the “Student Lending” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
Regulators will likely continue to focus on junk fees and purported deceptive or nontransparent practices...more
3/17/2025
/ Consent Order ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Fraud ,
Consumer Protection Laws ,
Debt Collection ,
Debt Relief ,
Enforcement Actions ,
Federal Student Loans ,
Federal Trade Commission (FTC) ,
Loan Forgiveness ,
Loan Servicing ,
Student Loans ,
Unfair or Deceptive Trade Practices
Welcome to the “Telephone Consumer Protection Act” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
Companies were mere hours away from implementing radical changes to lead forms and consent...more
3/17/2025
/ Artificial Intelligence ,
Class Action ,
Consent ,
Consumer Protection Laws ,
Enforcement Actions ,
Facebook ,
Facebook Inc v Duguid ,
FCC ,
Hobbs Act ,
McLaughlin Chiropractic Associates Inc v McKesson Corporation ,
Proposed Rules ,
Robocalling ,
State Attorneys General ,
State Legislatures ,
TCPA ,
Telemarketing ,
Wiretapping
Welcome to the “Data Privacy and Cybersecurity” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
Consumer financial services regulators are taking a keen interest in artificial intelligence...more
3/17/2025
/ Artificial Intelligence ,
Class Action ,
Consumer Financial Protection Bureau (CFPB) ,
Cybersecurity ,
Data Breach ,
Data Privacy ,
Enforcement Actions ,
Fair Credit Reporting Act (FCRA) ,
Federal Trade Commission (FTC) ,
Financial Services Industry ,
NYDFS ,
Regulatory Requirements ,
State Privacy Laws
Welcome to the “Major US Supreme Court and Appellate Cases” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
The Supreme Court continues to take a close look at major administrative law...more
3/17/2025
/ Administrative Procedure Act ,
Arbitration ,
Chevron Deference ,
Constitutional Challenges ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Enforcement Actions ,
Financial Services Industry ,
Payday Lending Rule ,
SCOTUS ,
Securities and Exchange Commission (SEC)
Welcome to the “Payday and Small-Dollar Lending” chapter of our annual report, Consumer Financial Services: 2024 Year in Review.
We expect the level of enforcement and regulatory activity in the payday and short-term...more
Financial technology — or fintech — companies will continue to receive increased regulatory scrutiny in 2025. The latter half of 2024 saw a rise in regulatory guidance and enforcement activity relating to fintechs and the...more
3/14/2025
/ Anti-Money Laundering ,
Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Data Privacy ,
Department of Financial Protection and Innovation (DFPI) ,
Depository Institutions ,
EFTA ,
Enforcement Actions ,
FDIC ,
Financial Institutions ,
Financial Services Industry ,
FinTech ,
Nonbank Firms ,
Regulatory Oversight ,
Regulatory Requirements
We expect continued scrutiny by regulators on fees, including enforcement actions and rulemakings, with the caveat that the new administration could shift federal priorities away from this fee crackdown....more
3/14/2025
/ Consumer Financial Products ,
Consumer Financial Protection Bureau (CFPB) ,
Consumer Protection Laws ,
Credit Cards ,
Department of Financial Protection and Innovation (DFPI) ,
Enforcement Actions ,
Federal Trade Commission (FTC) ,
Final Rules ,
Financial Institutions ,
Healthcare ,
New Guidance ,
Overdraft Fees ,
Popular ,
Regulation Z