Institutionalizing Great Client Service with Paul Bolus - Market Leaders Podcast

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Join David Ackert as he interviews Paul Bolus, Partner at Bradley Arant Boult Cummings in this episode of the Market Leaders Podcast.

Tune in to hear David and Paul discuss:

• Why Paul emphasizes client service as the key differentiator between law firms in the long run

• Bradley's firmwide client service best practices guide that goes beyond the See more +

Join David Ackert as he interviews Paul Bolus, Partner at Bradley Arant Boult Cummings in this episode of the Market Leaders Podcast.

Tune in to hear David and Paul discuss:

• Why Paul emphasizes client service as the key differentiator between law firms in the long run

• Bradley's firmwide client service best practices guide that goes beyond the concept of simply providing good legal work

• How client service interviews can unearth valuable undiscussed needs or issues between clients and your firm

• How to encourage your lawyers to adopt a service-conscious mindset that nurtures meaningful client relationships See less -

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