How Law Firms Can Build Collaborative Growth Models: On Record PR
Beyond the Billable Hour: What Clients Really Want from Law Firms - On Record PR
Legal Project Management
Deb Ruffins, a member of Furia Rubel’s International Faculty, returns to On Record PR to continue the conversation on why law firms must evolve beyond the billable hour. In this episode, she and Jennifer Simpson Carr explore...more
Former Big Law CMO and International Faculty member Deb Ruffins joins Jennifer Simpson Carr to examine the future of the billable hour. They explore why clients are pushing for new models, the risks firms face if they remain...more
Working in insurance coverage and dispute resolution, my clients are almost always repeat business. My friendly competitors are all highly skilled service providers who meet high performance standards over and over again. ...more
Law firms are under immense pressure to deliver more value to clients, optimize internal operations, and reduce overhead—without compromising quality or compliance. To meet these demands, many firms are embracing the...more
Artificial intelligence is en vogue. Lawyers use AI for legal research, briefs, searching and summarizing documents, and for background searches on witnesses and parties, among other tasks. For those of us who are old enough,...more
Law firms and large in-house teams are continuing to invest in AI products, and that rate is only expected to grow. However, the spend is still a tiny fraction of the total legal market, which is over $450 billion in the US...more
At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client Expectations,” featured senior...more
Law firm pricing has traditionally focused on the financial side—controlling discounts, improving realization, and managing rates. But today’s legal market expects more. Clients want predictability and transparency. Lawyers...more
In The Hitchhiker’s Guide to the Galaxy, a race of hyper-intelligent beings builds a computer to discover the ultimate answer to life, the universe, and everything. After seven and a half million years, the machine reveals...more
Effective July 1, 2025, attorneys practicing law in Maryland may no longer state that their fees are “earned upon receipt” in their engagement agreements. Under the new, amended Rule 19-301.15, “[a]n attorney shall deposit...more
Hiring a lawyer can cost a lot. Many people worry about what happens if their attorney loses the case. Most personal injury lawyers work on a contingency fee basis. This means they only get paid if they win compensation for...more
Is the billable hour dying? According to research from the latest Legal Trends Report, clients want modern payment options: over half of potential clients would prefer to pay their lawyers using modern service delivery...more
January is a time where many individuals implement new goals or strategies for success. This piece will take a goals style approach to explore how a litigation support partner can improve a legal team’s efficiency,...more
For the past three years Bloomberg Law has conducted surveys to understand the key trends in legal operations and legal technology. One of the prominent findings in the 2022 survey is the shifting priorities by which firms...more
Legalweek was originally supposed to take place in New York this year, as it always does. However, for 2021 it was transformed into a series of five interactive virtual events held throughout the year—hence the updated title...more
The COVID-19 pandemic has had far-reaching effects to date, including economic uncertainty and widespread business interruptions. This environment may raise unique considerations for parties contemplating an M&A transaction....more
A non-profit health care system has received a green light from the Office of Inspector General (OIG) to provide discounted training to local fire department personnel. The OIG reviewed the arrangement in Advisory Opinion No....more
Outside counsel guidelines (OCGs) are a way for clients to set expectations regarding processes, procedures, and handling of matters. Common guidelines relate to rates and expenses (discounts, alternative fee arrangements,...more
The Situation: The Department of Health and Human Services ("HHS"), Office of Inspector General ("OIG") released an advisory opinion providing new insight into the evaluation of fraud and abuse risks of per-click fee...more
Many clients complain about the fact that most lawyers bill by the hour. They often do not like billable hours because it results in the cost of their case being variable. ...more
In recent years, corporate legal teams have identified as their top three operational challenges (1) reducing outside legal spending, (2) communicating more effectively with internal stakeholders, and (3) doing more with...more
A recent Office of Inspector General (OIG) advisory opinion approved a proposal under which a hospital has established a caregiver center that provides or arranges for free or reduced-cost support services to caregivers in...more
In what is becoming a steady trend, the Office of Inspector General (OIG) published another favorable opinion for an arrangement seeking to implement programs that support and engage family members who are increasingly...more
Within the legal ecosystem, two diametrically opposed paradigms for success contend. On one side are corporate law firms, where rising billable hours and billing rates drive revenue. On the other side are corporate legal...more
In this podcast, Nicole Fiamingo of McNees discusses her role and responsibilities as a Legal Project Management Coordinator. ...more