News & Analysis as of

Client Communication Firm Leadership

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Jaburg Wilk

Communicate Effectively by not Repeating Yourself When Trying to Make a Point

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Effective communication involves conveying your message clearly and understandably without repetition. I find that many people make their point and then pound on it, repeating it multiple times. This is frustrating to listen...more

DRI

[Event] Law Firm Leaders and Managing Partners Conference - November 14th - 15th, Austin, TX

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Join the Law Practice Management Committee in Austin for a look at the new “Wild West” of issues facing law firm leaders in defense firms around the country. Law Firm Practice Management has entered a new frontier with...more

Jaburg Wilk

Deliver Outstanding Advice

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Delivering outstanding advice to your client or customer is what you should strive for. My firm has defined its culture and “Deliver Outstanding Legal Advice” is fundamental #1 of the JW Way. Without this, nothing else we do...more

Jaburg Wilk

Don’t be a Jerk, Take the High Road

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...Don’t be a jerk. Sounds easy, right? After all, we are all taught to “treat others as you’d have them treat you,” or some similarly worded saying with the same general meaning. But what about when someone else acts like a...more

Jaburg Wilk

Five Strategies for Dealing with the Egocentric

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Adolescence is hard. Many teens struggle with leading with their ego. Rather than being open to learning, they respond with “I know”. They argue points and are not always open to opposing views. Teens typically enter a room...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 21: Carl Grassi, McDonald Hopkins LLC | United States

Carl Grassi is a partner with and former chairman of McDonald Hopkins, a top-notch law firm with strategic offices throughout the US and a member of the International Lawyers Network. In this episode, Lindsay and Carl dig...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 12: Marie Macdonald | Miller Samuel Hill Brown | Glasgow, Scotland

Marie Macdonald is Chairman of Miller Samuel Hill Brown, in Glasgow, Scotland, a member of the International Lawyers Network. In this episode, Lindsay and Marie talk about the importance of communication throughout a crisis...more

Nancy Myrland - Myrland Marketing & Social...

[EP. 45] Are Lawyers Creating Coronavirus Content The Wrong Way?

There has been an amazing increase in the amount and type of Coronavirus COVID-19 content being created by lawyers and law firms. There has also been an increase in the number of people who will freely tell the world you are...more

Jaburg Wilk

Practice Active Listening

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JW Way Fundamental #5: Listen Fully. "Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus. Most importantly, listen to...more

International Lawyers Network

Client Care in the Time of Coronavirus

We’re at a unique point in our histories right now – everything seems to be in an upheaval, and our nerves are frayed. Many of us are finally getting to a place that feels like a new normal, but there are still some things...more

International Lawyers Network

Leadership in a Time of Crisis: Lessons from Quarantine

I’m a new leader in my organization. It’s true that I’ve been in a leadership role for a number of years, and held leadership positions in other organizations, but when my dad (our former Executive Director) stepped down in...more

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