News & Analysis as of

Client Data

The CRM Marathon – and CRM Hurdles

by Chris Fritsch on

To finish a CRM marathon, you will need patience and persistence. Honestly, almost no runner feels like getting up at 5 a.m. every day to hit the road, but real winners keep going. ...more

The CRM Marathon – and the Data Dash

by Chris Fritsch on

Along the CRM implementation route, data quality issues are a common hurdle for every organization. Here’s why: during a law firm CRM rollout, thousands of shared contacts quickly flow into the system from users....more

The Data Report Episode 10: Ideas Have Potential, Information Has Value

by Bilzin Sumberg on

Module Three: Small Businesses & Start-ups (Part I) This episode of The Data Report highlights strategies for protecting a small business's assets along every stage of its growth. Litigation attorney Jay Ward discusses the...more

CRM Is A Marathon, Not A Sprint

by Chris Fritsch on

When considering a CRM system, you may think that this is a technology that simply needs to be purchased, installed and implemented… but, in reality, that couldn’t be further from the truth. CRM is not a project, an...more

New ABA Opinion – Attorneys Must Take Reasonable Cybersecurity Measures To Protect Client Data

by Dentons on

On May 11, 2017, the American Bar Association (ABA) issued Formal Opinion 477, making clear that a lawyer may transmit information relating to the representation of a client over the Internet without violating the Model Rules...more

GDPR Compliance: The Ticking Time Bomb

by Prosperoware on

General Data Protection Regulation (GDPR) compliance is not an IT exercise. Cyber security represents a huge risk to firms (records breaches increased 556% in 2016, totaling more than 4 billion) and GDPR is an important...more

Not a Trade Secret

by Pessin Katz Law, P.A. on

In U.S. v Jennifer Salgado & Jenny’s Tax Service, (No. 1:16-CV-03186-SMJ, Mar. 24, 2017) the U.S. District Court for the Eastern District of Washington (the “Court”) held that a taxpayer’s client list and client identifying...more

“It’s a Free Country, Right?” Court Declines to Enjoin Ex-Free Country Ltd. Employees From Contacting Customers on Purloined...

Within days of each other, your clothing company?Free Country Ltd.?loses two employees who decamp to a rival to set up a competing apparel line. You discover that just before leaving, they transferred some 50,000 documents...more

Wake-Up Call: Law Firms in the Cybersecurity Crosshairs

Last week marked the first time a U.S. law firm was publicly named in a class action data security lawsuit. Originally filed in April 2016, the class action complaint in Shore v. Johnson & Bell, Ltd., 16-cv-4363 (N.D. Ill.),...more

What Are Our Obligations With Regard to a Client’s File?

by Butler Snow LLP on

Recently, while catching up on my “pleasure” reading — the November issue of The Alabama Lawyer — during a lunch break, I came across an article from the Office of General Counsel regarding the “Retention, Storage, Ownership,...more

Accountants M&A Alert: New AICPA Guidance on Transfer of Client Files

by Wilson Elser on

If you are selling or acquiring an accounting practice, you need to read the AICPA’s new guidance “Transfer of Files and Return of Client Records in Sale, Transfer, Discontinuance or Acquisition of a Practice,” which...more

Customer Data and Privacy Laws

by Ward and Smith, P.A. on

Customer data can be a treasure trove for an organization.  Many businesses believe customer and prospect data to be their most valuable asset.  Unfortunately, some have discovered that, unless handled with care, it can also...more

Preventing Data Quality Depression – and Rolodex Rejection

by Chris Fritsch on

So what do you do if you just can’t seem to get data quality help from within your firm – or if you don’t want to spend months manually cleaning your CRM data? How big a problem is data quality depression really?...more

TN Ethics Opinion Approves Lawyers’ Cloud Storage of Client Data

by Burr & Forman on

Tennessee has joined other states in formally approving lawyers’ cloud-storage of client-confidential data. The Board of Professional Responsibility (“BOPR”) held that lawyers ethically may use cloud storage for...more

SEC Releases First Cybersecurity Enforcement Action for Failure to Protect Client Data

by Pepper Hamilton LLP on

The SEC’s focus in the action was not on the manner of the firm’s responses to the breach or whether there was any actual harm, but predominantly on the adequacy of the firm’s written policies for safeguarding customer...more

SEC Issues New Guidance on Cybersecurity for Investment Companies and Investment Advisors

by Bracewell LLP on

On April 28, 2015, the SEC's Division of Investment Management released a Guidance Update providing cybersecurity guidance for investment companies and investment advisors (firms). The SEC has prioritized cybersecurity as a...more

FTC, State Regulators, and Apple Weigh in on RadioShack Customer Data Sale

by Davis Wright Tremaine LLP on

RadioShack filed for Chapter 11 bankruptcy in Delaware bankruptcy court in February, seeking a court-supervised sale of $1.2 billion in assets. Included in the sale is a database of customer information from about 1,700...more

Pipeline to Success - Part 2: The Spreadsheet vs The Pipeline

by Chris Fritsch on

At its most basic, a pipeline is simply a way to track and report on business development efforts. Initially, when law firms began tracking business development opportunities, the original tool of choice was Excel. Even at...more

Secret Connections: LinkedIn contacts may be a trade secret

by McAfee & Taft on

A California court recently determined that an employee’s LinkedIn contacts could be considered a “trade secret” in a case where the employee retained his contacts after he left the company and began a competing venture....more

Mitigating Risk in Cloud Computing Agreements

by Robins Kaplan LLP on

Cloud computing is the new reality. A 2013 IDC survey reports that 61% of enterprises have at least one cloud-based application and total enterprise investments in cloud-based solutions have gone up more than 10% since 2012....more

Faure: Using Client Data to Increase Law Firm Revenues

by Bloomberg Law on

July 18 (Bloomberg Law) -- Trevor Faure, Global Leader of Legal Services for Ernst & Young, talks with Bloomberg Law's Lee Pacchia about the challenges facing the legal profession. Faure says law firms can meet these...more

Tune Up Sign 8: Exit Panic

by Group Dewey Consulting on

If an attorney suddenly left the firm, there would be a scramble to try to protect the client relationships she was working on. What does this indicate?...more

Will Insurance Cover Stolen Client Data?

by Miller Canfield on

It is a fact of life that large amounts of sensitive data are transported and stored electronically on flash drives, CDs and other devices. With mobility comes increased risk of lost or stolen information, along with the...more

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Cybersecurity

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