News & Analysis as of

Client Retention Retirement Plan Providers

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Keep politics to yourself

Someone I really respect in the industry posted on Twitter that her husband’s certified financial planner (CFP) told him that people who wear masks in this COVID pandemic as her husband was wearing a mask. The CFP just lost a...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Dealing with clients isn’t one size fits all

I believe that in this business, there isn’t a one size fits all. That deals with 3(38) advisors, new comparability, safe harbor, and anything where there is a choice. It also deals with how you interact with clients, no two...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

If you’re consistently losing clients, look in the mirror

There is always that line that you’re hired to be fired. No matter how great you are as a plan provider, you will certainly get fired by a client if you haven’t already....more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

The message has to resonate

For some reason, my unincorporated village doesn’t have a mayor or village board of trustees, but we have our own sanitation district where we elect the commissioners. For many years, a party boss and his son controlled the...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Great service doesn’t justify over inflated fees

I’m a loyal customer and always have been. I’ve always been reluctant to change especially when I’m satisfied with a service. I’m too loyal and sometimes, it costs me money like 401(k) plan sponsors who have misplaced loyalty...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

No big shock: happy clients don’t leave

Maybe it’s a simplistic approach when it comes to certain things, but I see things the way they are in very simplistic approaches. When it comes to employees working for a client, I always say that happy employees never...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

One of the biggest problems is unmet expectations

I have a lot of opinions and I’m not afraid to express them. One of the things that get me upset with businesses and organizations is unmet expectations. Whether it was my law school or some legal staffing agency when I was...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Pick up the phone

I always say one of the main reasons that a provider gets fired is when the plan sponsor feels that the provider doesn’t care and one of the main reasons is when the plan sponsor can’t get their phone call returned....more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Setting the tone

I’ve been involved with so many small organizations both profit and non-profit in one form or another as employee, officer, or client. The one thing that is consistent with each organization is that the leadership sets the...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

The Small Stuff Goes A Long Way

For the third time in 11 years, I joined a Synagogue because I’m the wandering Conservative Jew. So a few days ago, a man rang my doorbell. Since it’s election season, I didn’t answer it. I should have because it was a...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Don’t ignore your client’s complaints

In my personal life, I think that many people think I’m a pain in the rear end. As someone who used to be passive-aggressive, I try to tell people what bothers me and what I want, so there is no more guessing on how I feel...more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Always Be Engaged

When I was at Stony Brook for college, there were many student organizations that would have tables in the Student Union to attract new members. So many tables would have their members reading or doing something that...more

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