Firm Leadership, Client Retention

Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on 3/20/2024

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

How to Install a Sales Process at Your Firm

LawVision on 2/6/2024

If your firm has a client, it has a sales process. After all, somehow, a buyer of legal services became aware of your firm and expressed interest. When a specific need arose, somehow the buyer thought to reach out to your...more

Maggie Watkins on Leveraging Client Feedback: Lessons From Outside The Legal Industry - Passle's CMO Series Podcast

Passle on 9/27/2023

Client feedback is a cornerstone of improving legal services and fostering growth. In this episode of the CMO Series Podcast, we delve into how law firms can adopt these best practices. Alistair Bone is joined by Maggie...more

Will the Lateral’s Clients Move?

JD Supra Perspectives on 2/10/2022

There is no way to guarantee a lateral's clients will make the move to a new firm. But a series of questions can examine the quality of these relationships and the likelihood that the client will move with the lateral...more

Client Feedback Is a Firmwide Sport

Legal Marketing Association (LMA) on 10/21/2021

Feedback is also a full-contact sport that should touch almost every aspect of firm life — from diversity, associate retention and firm culture to strategy, billing and client team initiatives....more

4 Weeks to Plan Your 4th Quarter Business Development Victory

International Lawyers Network on 8/31/2021

In just over a week, it will be September 1st. As I mentioned last week, I like to think of September as a brand new start, much like the school year used to be. It’s a chance to begin again and look at your goals and plans...more

Breaking Down the Barriers to Change in a Post (During?) COVID World

International Lawyers Network on 7/8/2021

Last week, we talked about the temptation to slide back into old habits as the world starts to open back up from quarantine. Things have changed, and they’ve changed dramatically, so there can be that desire to seek the...more

Maximizing Opportunities in Virtual Event Planning with Susan DeLeva, Dentons: On Record PR

Furia Rubel Communications, Inc. on 10/1/2020

How can law firms create timely and compelling virtual events? What are creative ways to engage contacts virtually? Join us as guest host and Furia Rubel's Director of Business Development, Jennifer Simpson Carr, goes on...more

Why Your Firm Needs a Sector-Based Strategy—and How to Build One

LawVision on 12/6/2019

There may be challenges along the way, but for law firm leaders that successfully organize by sector, opportunity awaits. The general counsel of a major U.S. health care provider summed up the fundamental...more

Law Firm Business Development: Become Invaluable

LawVision on 2/4/2019

Three discussions over the last two weeks have reminded me about the importance of making yourself known and invaluable. The first was a conversation with a client during a client interview. The client said, “You know, my...more

Voice of the Client: 10 Ways to Achieve Alignment Between In-House and Outside Counsel

JD Supra Perspectives on 11/15/2018

Gonzalo Ruiz, formerly of The Coca-Cola Company and Sony, with a perspective on the ideal working relationship between in-house and outside counsel....more

The Language Barrier: How to Help Lawyers Listen Actively and Communicate Strategically

JD Supra Perspectives on 10/11/2018

As client service and business development coaches in law firms, we can help our attorneys navigate tough conversations, actively listen to the voice of the client, and suggest alternative approaches to communication. Here...more

8 Ways to Create a More Client-Centric Mindset at Your Law Firm

Stefanie Marrone Consulting on 3/20/2018

It’s never been more important to adopt a client-centric approach to everything you do as a law firm in this competitive and saturated market....more

Client Satisfaction Is Built On Relationships, Not Just Exemplary Service

JD Supra Perspectives on 3/8/2018

Five ways for attorneys to build relationships that are as meaningful for your clients as they are for you....more

When Will the Billable Hour Die? Conversation with Law Firm Change Agent John Chisholm (Part Two)

JD Supra Perspectives on 1/2/2018

Part two of an interview on law billing changes....more

When Will the Billable Hour Die? Conversation with Law Firm Change Agent John Chisholm (Part One)

JD Supra Perspectives on 12/18/2017

Changing the ways lawyers charge for their services and, equally important, the ways that clients pay for them, requires more than flipping a switch and sending out a different type of bill. ...more

How Law Firms Can Succeed at Industry-Focused Collaborations - LMA Podcast

Legal Marketing Association (LMA) on 11/16/2017

Legal marketers can help their firms implement industry sector strategies, but what does it take to be successful? In this episode, LMA President Jill Weber and Dr. Heidi Gardner (Lecturer on Law, Harvard Law School;...more

What Do General Counsel Want From Outside Counsel? 9 Client-Focused Takeaways From the LMA NY GC Forum

Stefanie Marrone Consulting on 10/26/2017

Stefanie Marrone offers a client-centric recap of the recent General Counsel forum hosted by the LMA in New York City. Includes actionable takeaways....more

Duly Noted: What In-House Attorneys Want From Outside Counsel

JD Supra Perspectives on 6/1/2017

Voice of the client. Notes from the 5th annual In-House Summit, a GC panel hosted in Palo Alto, California, by the LMA Silicon valley City Group....more

LMA P3cast on Client Engagement

JD Supra Perspectives on 5/1/2017

Providing a taste of the upcoming LMA P3 Practice Innovation Conference in Chicago (May 2017), the P3cast podcast series continues with Keith Maziarek (senior director of client value, Perkins Coie LLP) as he sits down with...more

Management Lessons from the Chicago Cubs

LawVision on 7/25/2016

Despite the Cubs’ historic start to 2016, a true blue Cubs fan can’t help but remain skeptical about what the fall has in store for the team. A history of 100+ years of doing the same thing with the same annual result has...more

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