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Prudential Regulators Propose Rules Amending Anti-Money Laundering Requirements: Is Your Financial Institution Ready?

On July 14, the Financial Crimes Enforcement Network (FinCEN) joined the Board of Governors of the Federal Reserve System, the Federal Deposit Insurance Corporation, the National Credit Union Administration, and the Office of...more

Speaking It Into Existence: A Deeper Dive Into the CFPB Hearing on Medical Billing and Payment Products

On July 11, the Consumer Financial Protection Bureau (“CFPB”) held a hearing on issues surrounding medical debt and specifically, payment products. Not surprisingly, the invited experts and special guests taking part in the...more

Revealing the Blind Spots: A Critical Review of the CFPB’s Issue Spotlight on Chatbots in Consumer Finance

As the evolution of Artificial Intelligence (“AI”) dominates headlines throughout the globe, financial institutions have been paying attention. Not surprisingly, so has the Consumer Financial Protection Bureau (“CFPB” or...more

Lowering the Bar: CFPB Unveils Its Playbook on Combatting “Abusiveness”

On April 3, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) published a broad and wide-ranging Policy Statement on Abusiveness (“Policy Statement”) meant to assist “government enforcers” in identifying and...more

CFPB v. PRA, the Sequel

On March 23, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) announced a proposed stipulated final judgment and order (“Proposed Order”) against Portfolio Recovery Associates (PRA), one of the nation’s largest...more

In the Wake of the Demise of Silicon Valley Bank and Signature Bank: What Fintechs, Private Equity, and Banks Need To Know

On Friday, March 10, the California Department of Financial Protection and Innovation (DFPI) closed Silicon Valley Bank (SVB), the subsidiary of SVB Financial. The Federal Deposit Insurance Corporation (FDIC) was appointed...more

Fairness-as-a-Service

Ensuring fairness at all levels in financial services is the new norm. But how do you do it and how do you know when it is achieved? Kareem Saleh, CEO and Founder of FairPlay AI stops by Credit Eco To Go to talk about his...more

Will Cannabis Banking Ever be “Safe”?

There is cautious optimism that 2022 will be the year that federal legislation will open the door to the banking of cannabis transactions. But is the Safe Banking Act the answer? On the latest episode of #CreditEcotoGo with...more

Deposit Insurance and Cryptocurrency Assets – What the FDIC Wants You To Know

On July 29, the Federal Deposit Insurance Corporation (FDIC) issued a Financial Institution Advisory Letter informing the general public that the FDIC does not insure assets issued by non-banking institutions, such as...more

The Current Expectations of the Financial Services Regulatory Agenda – And What To Do

President Biden spent nearly 18 months assembling his team of top financial services regulators. Michael Barr’s nomination as the top banking regulator at the Federal Reserve Board (FRB) will fill the last remaining vacancy...more

Credit Eco to Go Podcast: Adhering to the Price of Admission [Audio]

ARM industry start-up, Spring Oaks Capital, set out to do things differently, but it had no idea that it would launch a new company on the cusp of a worldwide pandemic. Jay Collins, Co-Founder and Chief Operating Officer at...more

Credit Eco to Go Podcast: Competing for the Attention of the Consumer [Audio]

In celebration of the one year anniversary of Clark Hill’s #CreditEcoToGo with Joann Needleman, and its 50th episode, we discuss the digital transformation of the collections industry with Dave Hanrahan, CEO and Co-Founder of...more

Credit Eco to Go Podcast: Creating a Voice for Fintechs [Audio]

Congress, the states, and regulators have been scratching their heads for years when it comes to fintechs. Balancing consumer protection around innovation has been the source of contentious debate. Podcast host Joann...more

CFPB Finalizes Regulation F Implementation Date: What Your Organization Needs To Consider in Order To Be “Reg F Ready”

On July 30, the Consumer Financial Protection Bureau (CFPB) announced that the final rules interpreting the Fair Debt Collections Practices Act (FDCPA) will go into effect on Nov. 30, as originally planned. The CFPB issued a...more

Credit Eco to Go Podcast - The Results are In: Consumers Really Do Respond Better to Digital Communications [Audio]

Since the start of the pandemic, the financial services industry, including the accounts receivable management (ARM) industry, has predicted that the use of technology to contact consumers will grow exponentially. That...more

Credit Eco To Go Podcast: “You are either in front of the dragon, or behind the dragon” [Audio]

On this episode of the Credit Eco To Go podcast, Joann Needleman speaks with Todd Kleperis. Todd has spent his life taking risks. From military veteran to Harvard University, Todd never shied away from a challenge. It's no...more

Will Cannabis Legalization Provide Safety for Financial Institutions? [Audio]

On this episode of the Credit Eco to Go podcast with Joann Needleman, there is much speculation that 2021 could be the year that Congress enacts meaningful legislation to allow marijuana related businesses (MRBs) to access...more

CFPB 2.0 under Rohit Chopra [Audio]

Joann Needleman welcomes Amy Mertz Brown to the Credit Eco to Go podcast to continue our celebration of #womenshistorymonth2021. Amy was one of the first hires at the CFPB where she helped establish and build the agency’s...more

2021 Financial Services Priorities: Fairness and Equality [Audio]

Kevin Kelly, leader of Clark Hill’s Government and Regulatory Affairs Group, stops by Credit Eco to Go with Joann Needleman to discuss the changes in Washington and what financial services entities need to do to prepare for...more

The Science of Financial Communications [Audio]

Clark Hill’s Credit Eco to Go podcast hosted by Joann Needleman kicks off Women’s History Month with best-selling author Mary Shores. Mary’s unbelievable journey from overcoming incredible odds to successful business owner...more

Credit Eco to Go Podcast: Framing the Discussion of the Role of Consumer Financial Services [Audio]

On this episode of the Credit Eco to Go Podcast hosted by Joann Needleman: A financial services system must work for everyone. But how is that goal achieved? In 1968, President Johnson formed the National Commission on...more

Collection Agency Licensing is Coming to California

On Sept. 25, California’s Governor Newsom signed into law Senate Bill 908 enacting California’s Debt Collection Licensing Act or DCLA. Enforcement of the law begins Jan. 1, 2022, and regulations interpreting the law are...more

CFPB Outlines its COVID-19 Supervision and Enforcement Agenda

On July 2, 2020, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) issued a short press release announcing a new supervisory approach called “Prioritized Assessments” (“PAs”). PAs were developed in response to...more

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

The collections and servicing industry and call centers are being hit hard as a result of COVID-19. Agencies and businesses are scrambling to supply their staff with the hardware and software to work remotely while shifting...more

States Fulfill Their Promise of More Regulatory Oversight of Consumer Financial Services: What Industry Needs to Know

Both the departure of Richard Cordray at the Consumer Financial Protection Bureau (CFPB) and the Trump Administration’s priority to ease regulatory burden spurred speculation that the states would fill the void as the...more

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