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At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client Expectations,” featured senior...more
This blog post is the third in a series on common ethical challenges that arise while preparing for and conducting depositions. Insurers and large corporate legal departments are sophisticated consumers of legal services, but...more
Following up on my recent piece about navigating the complex landscape of 2024 law firm rate setting, I’d like to delve deeper into the symbiotic relationship between law firms and their clients, especially when discussing...more
Recovering discovery-related costs from clients can be a challenging feat for many law firms. There are several schools of thought on how attorneys should deal with costs that are incurred while working on a client’s behalf,...more
It’s already happened: The profound impacts that the COVID-19 pandemic has had on nearly every walk of life have already affected Legal Operations and its role in the future of business. ...more
The 2019 Association of Corporate Counsel Annual Meeting is getting close. On October 27-30 in Phoenix, thousands of top legal leaders and in-house talent will be on hand, along with top-tier services and technology...more
JW Way Fundamental #23: Always remember that we are in business to serve our clients’ profitably. "The happier our clients are the more likely we are to get paid. Pay attention to billings and to receivables. There is no...more
One thing I’ve learned over time is not to bottle up anger. Ever since I was a kid, I was passive-aggressive, I wouldn’t confront people with issues that bothered me and I’d bottle it up until I blew up later down the line. I...more