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Firm Leadership Client Services

Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client... more +
Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client service, and more. A JD Supra editorial program. less -

Are Your Clients Ghosting Your Firm Without Even the Courtesy of a 'Dear John' Letter?

by JD Supra Perspectives on

At the heart of all strong relationships with clients: good communication! Here are nine ways to connect with clients....more

How Law Firms Can Use a Teams Approach to Break Down Practice Group Barriers and Encourage Cross-Selling

by JD Supra Perspectives on

The transition from 'practice groups' to 'market segment teams' is about speaking the clients' language....more

LMA P3cast on Client Engagement [Audio]

by JD Supra Perspectives on

Providing a taste of the upcoming LMA P3 Practice Innovation Conference in Chicago (May 2017), the P3cast podcast series continues with Keith Maziarek (senior director of client value, Perkins Coie LLP) as he sits down with...more

The In-House Perspective: 4 Law Firm Billing Best Practices

by JD Supra Perspectives on

Here's the inside perspective on billing needs, as expressed by in-house counsel....more

In-House Perspective: Operating in a Complex World Can be Complicated

by JD Supra Perspectives on

The latest in our series of perspectives by in-house attorneys; on operating successfully in a complex world, by Matt Fawcett, senior VP, general counsel, chief compliance counsel, and secretary for NetApp....more

Things Lawyers Do - An In-House Client's Perspective...

by JD Supra Perspectives on

A call to a law firms for better client service by Matt Fawcett, senior VP, general counsel for multinational data storage and management company NetApp....more

Who Will Be The Owners of Law Firms in the Future?

by LawVision Group LLC on

We are often asked what we think law firms will look like in the future. What will the leverage model be? Will the Equity Partner class be larger or smaller? How will the changes in the business impact staffing? These are all...more

The Sickening Absurdity of Associate Base Pay

by Wicker Park Group on

Unsurprisingly, no law firm has had the courage in recent weeks to say, “In light of the unjustified first-year associate salary increases, we are reducing first-year base compensation by $10,000 to better align our business...more

Is the time coming when an innovative Law Department will custom design its law firm?

by Valorem Law Group LLC on

Most complain that their law firms are not meeting their needs. Some law departments bring work in-house. Some change law firms. But the problems persist. Outside the law department, companies solve this kind of problem by...more

Clients speak clearly. Are law firms hearing the message?

by Valorem Law Group LLC on

I recently read the 2016 Report On The State Of The Legal Market by Georgetown Law and Peer Monitor. I was struck by the clarity of the message being sent by clients, and equally struck by how law firms seem not to hear it....more

Why ValoremNext?

by Valorem Law Group LLC on

A lot of people have asked why we chose this name for our prevention platform. I wanted to answer those many inquiries. My new partner Jeff Carr, the iconic former General Counsel of FMC Technologies, sometime ago defined the...more

Sales Professionals in Law Firms— Are We Finally Ready?

by Greentarget on

We started with a simple question: “Are traditional law firms resistant to hiring client-facing business development (i.e. “sales”) staff at a time when competition for and delivery of legal work continues to intensify?” And,...more

Top Priorities for BigLaw in 2014? Here's the CMO Perspective...

by JD Supra Perspectives on

What will be the top priority for law firms in 2014? The answer depends on whom you ask, of course – and, for our Firm Leadership series, we put the question to chief marketing officers at law firms publishing on JD Supra...more

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