Hotlines

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Are You Using Skewed Data to Benchmark Your Ethics & Compliance Hotline?

Benchmarking your hotline compliance data against best practices and peer data is an important part of assessing the health of your company’s culture. But not all industry benchmarks are created equal....more

Best Practices Guide for Global Ethics Hotlines: A Guide To Navigating Hotline Compliance

In today's global marketplace, companies are continuing to expand beyond their borders and into neighboring and distant countries. The ability of multinational corporations to implement ethics hotlines best practices is...more

Civil War Era Is ‘Gone With The Wind’ Causing Companies To Question Need For FCA, Whistleblower Hotline Providers…

The Civil War era is my favorite part of American history. Every summer, my father would take my sister and me on “educational” vacations and when I was nine we went to Gettysburg. I’m not altogether sure if it’s the...more

GM, Whistleblower Hotline Providers, Retaliation, and Why I Didn’t Buy a Chevy

One of the advantages of working for one of the premiere whistleblower hotline providers is that I stay up to date on notable GRC happenings. In my past life, I didn’t even really understand what a whistleblower was, much...more

What Employees are Afraid To Tell You, and How Whistleblower Hotline Providers Can Help

I recently read a very interesting article by Jacqueline Klimas from The Washington Times about more than 50 Veterans Affairs workers claiming retaliation for blowing the whistle on the horrors they witnessed while on the...more

Compliance Trends Survey: Metrics Beyond Hotline Calls and Compliance Training Completion Rates

As I mentioned in my last post, Compliance Week 2014 gave me a lot of blog material that’s been running – sprinting, really – through my head. I really enjoyed the session at the conference wherein Deloitte and Compliance...more

By the Numbers: Spotting Trends in New Hotline/Helpline Survey Results

This week, the Society of Corporate Compliance and Ethics (SCCE) and the Health Care Compliance Association (HCCA) released the findings from their 2014 Helpline Calls and Incident Reports Whistleblower survey. The survey was...more

2014 Hotline Benchmarking Toolkit eBook.

In This Presentation: • What’s Happening With Call Volume? • The Repeat Reporter Story • Allegation Categories Remarkably Consistent • The Decline of the Anonymous Reporter? • Substantiation Rate Gets...more

FRANCE: The CNIL adopts new rules on whistleblowing, simplifying significantly hotline implementation in France

In a decision published on February 11, 2014, the French Data Protection Authority (CNIL) has for the first time adopted truly sweeping changes to its Single Authorization No. 004 on Whistleblowing....more

NAVEX Global’s 2014 Hotline Benchmark Report Marks Notable Changes in the Way Employees Use Company Hotlines/Helplines

For the last five years, NAVEX Global has been proud to provide the industry’s best and most statistically accurate hotline benchmarking data. Our annual reports are a trusted resource for ethics and compliance officers,...more

Hotlines for the Holidays: 3 Ways to Improve Employee Engagement for the New Year

The holidays always seem to be a good time for reflection and introspection. What’s working, what’s not, resolutions made, gifts given and gifts received. When it comes to the relationships you’ve forged with your employees,...more

How Straight From The Lion’s Mouth Informs Your Hotline

The symbol of Venice is the Lion of St. Mark. The use of this symbol led to the maxim ‘straight from the lion’s mouth’. This adage came about because the Republic of Venice had its own hotline system where citizens could...more

Is the Office of the Whistleblower Living up to its Hype?

2013 Annual Report to Congress on the Dodd-Frank Whistleblower Program - Back when the Dodd-Frank Act first proposed the creation of the Office of the Whistleblower (OWB) a hue and cry went up from chief compliance...more

CFPB Teams With City Of Columbus To Field Consumer Complaints

On November 12, the CFPB announced a partnership with the City of Columbus to provide local residents access to the CFPB’s consumer complaint hotline through the city’s existing constituent service hotline. Columbus residents...more

Searching For Relevant Compliance Measurements

Some areas of compliance are truly nascent. For a profession which is undergoing a radical change in terms of demand and new technologies, more research is needed and greater understanding of program measurements. ...more

2013 Hotline Benchmarking Toolkit

Introduction - Every year, ethics and compliance professionals gather data from the reports made through their various reporting systems. The way the data is segmented may mean the difference between catching a...more

CFPB Teams With Boston To Field Consumer Complaints

On June 18, the CFPB announced a partnership with the City of Boston to provide local residents access to the CFPB’s consumer complaint hotline through the city’s existing constituent service hotline....more

The Relationship between Procedural Justice and Resolving Employee Concerns

Today’s Ethics Resource Center (ERC) Fellows Program Survey, Encouraging Employee Reporting through Procedural Justice, noted the effects procedural justice can have on employee support for a hotline/helpline. Some of the...more

Overcoming 4 Challenges of Hotline Reporting

Most companies provide employees with a formal system to ask questions about policies or to raise allegations of wrongdoing. Data from these systems can help a company detect problem issues or locations early and can tell a...more

CFPB Partners With Newark On Consumer Complaint Hotline

On February 7, the CFPB announced that, through a pilot partnership with Newark, New Jersey, the CFPB will accept and respond to questions and complaints about financial products and services posed directly to the Bureau by...more

Consumers Have Another Channel to Make Complaints

Many cities and municipalities have non-emergency “hotlines” designed to provide access to non-urgent municipal services (e.g., tree trimming, dead animal removal, sidewalk repair)....more

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