News & Analysis as of

Firms that name a “Director of Pricing” miss the boat

Many firms have created a job for “pricing.” The reason for doing so is that firms don’t have much experience with non-hourly billing, but clients are demanding non-hourly fee arrangements. Since the firms want to make the...more

Top Ten Reasons Why Midsize Law Firms are Struggling or Disappearing

Creating and sustaining a profitable midsize law firm is challenging, especially in 2015. With many firms shrinking, becoming unstable or simply dissolving, both clients and employees are pursuing stability. While there are...more

Lawyers Can’t Help Themselves: Client Gouging is just a way of life

In reading my morning mail, this post caught my eye: Don’t Lose Your Shirt When Raising Fees. So I read the post, written by the CFO of a firm named Rivkin Radler. It contains 5 suggestions on how to raise your rates and feel...more

Law Firm 3.0: Thinking Beyond the Virtual and Conventional Models

Cloud technology allows attorneys to work anywhere they have a secure internet connection. This provides for greater flexibility, happier lawyers, higher profits, and better-served clients. However, a pure virtual law firm is...more

Minority Powerbrokers Q&A: Carlton Fields' Ann Black

Ann Young Black is a shareholder and co-chairwoman of the financial services regulatory practice group at Carlton Fields Jorden Burt PA. She counsels financial services clients on a broad range of insurance, securities and...more

Defining Responsiveness

A few weeks ago, I participated in a law firm practice group retreat. In preparation for the meeting, I spoke to the practice group leader about his goals for the group’s time together and specifically my program on client...more

No Attorney Disbarment In NJ for Misappropriation of Law Firm Funds

As we are taught in law school, and as some members of the public find hard to believe, attorneys are held to the highest ethical standards. One of the surest ways for an attorney to secure his or her disbarment is to...more

Reasons to Not Conduct Client Feedback Interviews

The list of reasons to avoid client interviews goes on and on. Obviously, none of these statements are actually reasons to not do client feedback interviews. They are excuses....more

Success: Plan Your Career As If It Is More Important Than Your Vacation

How much time are you spending planning your career? How much time are you spending planning your 2015 vacation? I remember meeting with Lisa, a young partner in my old law firm, She wanted career planning advice from me. I...more

In the Cybersecurity Hot Seat: How Law Firms are Optimizing Security While Reducing Cost and Risk

Your Highest Priority is also Your Greatest Challenge - Data breaches are not just dramatic headlines in the Wall Street Journal and New York Times—they are events that increasingly are affecting companies and...more

The Vietnam Peace Talks and the Idiocy of Lawyers

The talks to settle the war in Vietnam were stalled for five months while the participants negotiated the shape of the table at which talks would occur. Five months!! I wonder how many mothers lost their sons during that five...more

For Law Departments’ consideration: Self Help is an investment in a solution

Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.” His quote tapped into our natural fear of both the government and unsolicited offers...more

How Do “Relationship-Forward” Companies Market and Sell? (Part II)

Chart a course and measure progress. As the maxim goes, what gets measured gets done. Relationship success can be planned and measured over time, and relationship-forward companies take important steps to make that...more

The Number 42

So what is the real question? Some argue that the question is different for law firms and for clients. But if the questions are different, can the answer be the same? While I suppose it can, it would almost be...more

Project Management, Process Improvement, and the Number 42

After a bit of a hiatus, I have returned to my blog with a series of posts about project management and process improvement. Some of the discussions in this series of posts will seem repetitive to regular readers, but they...more

It is the season for miracles!

It is that season again, just as it is every year. Everywhere around us, miracles will be occurring. All we have to do is open our eyes to see. You probably think this has something to do with Christmas. Nope. I’m...more

One on One: Diversity through Mentoring

We have changed. Fifteen years ago, we at Pessin Katz Law had one female partner and not a single minority or LGBT attorney. Today, one half of our equity partners are women and we have a number of other attorneys and...more

Laying a Foundation for Diversity & Inclusion: A Case Study

In a previous interview, Michelle P. Wimes, Esq., the Director of Professional Development & Inclusion at Ogletree Deakins, identified challenges that diversity initiatives face and how to overcome them. Here, she describes...more

More things I think I think

Several readers offered very nice comments on my original Some Things I Think I Think post, so I’ve decided to continue thinking. Well, at least sharing things I think I think....more

Firm’s collection letter violated Fair Debt Act

A North Attleborough law firm violated the Fair Debt Collection Practices Act when it sent a collection letter which included implied threats to sue that could have confused the debtor as to her statutory right to dispute the...more

Is the Legal Profession Showing Its Age?

The figure below suggests that a growing number of students are attending law school but not going on to become lawyers. This conclusion requires some explanation, which I will supply below. Alternative explanations are...more

Rule 1: Clients get to decide

Some things make my blood boil. Consider these quotes from Part 4 of Pam Woldow’s recent 4-part series, Cutting Corners. The series discusses whether use of Legal Project Management and Legal Process Improvement encourages...more

Some things I think I think

Do you remember Andy Rooney? He used to do commentary on 6o Minutes. Big, bushy eyebrows. But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic. My question is...more

Division of Labor and Law Firms

Two recent articles/blog posts piqued my interest. The first was written by Pam Woldow of Edge International, and the second by Robert Gogel of Integreon. Both were insightful, and I would like to both share the insight and...more

HIPAA For Lawyers And Law Firms: What you need to know to prevent your law firm from paying MILLION$

For years now lawyers and law firms providing professional services to health care providers or health insurance plans should have had in place essential safeguards to meet the responsibilities and requirements as business...more

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