Latest Publications

Share:

Saying Thank You - How to Generate Revenue Through Client Appreciation

In a legal marketplace where client retention and engagement and cross-selling existing clients are business development priorities, a client experience and appreciation program can make all the difference....more

3 Practical Ways to Improve Law Firm Culture

Much is written about the changes in the practice of law – less so about the shift in the experience of lawyers in law firms....more

4 Ways to Take Law Firm Coaching Beyond Business Development

Coaching programs can have an impact much more broadly across the firm. Here's how....more

Got Coaching? How to Make the Case for Launching Your Law Firm's Program

Four key lessons for legal marketers wanting to launch a coaching program at their law firms from the iconic 'got milk' advertising campaign....more

Are Your Clients Ghosting Your Firm Without Even the Courtesy of a 'Dear John' Letter?

At the heart of all strong relationships with clients: good communication! Here are nine ways to connect with clients....more

“We’ve got Stephanie” – A Southwest Airlines Lesson in Client Service for Law Firms

A lesson in why it matters to treat your clients and your clients’ problems as your own....more

6 Results
/
View per page
Page: of 1

"My best business intelligence,
in one easy email…"

Your first step to building a free, personalized, morning email brief covering pertinent authors and topics on JD Supra:
Sign up using*

Already signed up? Log in here

*By using the service, you signify your acceptance of JD Supra's Privacy Policy.
*With LinkedIn, you don't need to create a separate login to manage your free JD Supra account, and we can make suggestions based on your needs and interests. We will not post anything on LinkedIn in your name. Or, sign up using your email address.