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Claims by Vendor Personnel in Outsourcing Deals: Mitigating the Customer’s Risks

When a company outsources, it is looking to engage a third party to provide a service—not to assume risks with respect to the third party’s personnel. In fact, a key concern of a company looking to outsource is that it does...more

Mine, Yours, and Ours: Gating Issues in the Use and Commercialization of Data

Many companies are actively exploring how to better use, commercialize, and productize (make into a standalone product) the data that they collect or is collected on their behalf. A gating issue for these companies is...more

Contract Corner: Software License Checklist for Licensees: 20 Issues to Consider When Working from the Vendor’s Form (Part 2)

Picking up where we left off, below is the remainder of our quick checklist of issues that customers should consider in any software licensing agreement. Today’s items include more traditional legal issues to add to those...more

Contract Corner: Software License Checklist for Licensees: 20 Issues to Consider When Working from the Vendor’s Form (Part 1)

Everybody does it. We may say that we only use the “customer’s paper” when contracting, but we know that is often not the case when entering into licenses for commercially available, off-the-shelf (COTS) software products....more

Contract Corner: Contracting Strategies Can Help Navigate Changing Environments (Part 2)

In the first part of this two-part series, we briefly discussed three contract models and how they correlate complexity with shifting technology landscapes. The third model looked at where outsourcing and robotics intersect,...more

Contract Corner: Contracting Strategies Can Help Navigate Changing Environments (Part 1)

If you have been around technology-centric work for a while, you may have come to realize that many “technology” programs really aren’t about technology at all—the technology simply functions as a conduit for business change....more

Contract Corner: SaaS Escrow Considerations (Part 2)

Picking up where we left off last week, below are some additional distinctions for escrow arrangements in the software as a service (SaaS) context and related customer and vendor considerations....more

Contract Corner: SaaS Escrow Considerations (Part 1)

With software as a service (SaaS) offerings here to stay as the preferred technology solution for many key business requirements, we are seeing more and more requests for escrow arrangements involving SaaS solutions....more

Who’s Your Robot? Learning the Marketing Lingo Doesn’t Always Help

One of the benefits of speaking at conferences is having the chance to attend other people’s sessions. A recent session at the Shared Services and Outsourcing Network’s SSO Week that we found particularly interesting focused...more

3/14/2017  /  IEEE , Robotics , Technology Sector

Study Forecasts More Growth, but How Much Higher in the Cloud Can We Go?

The results of a recent study by Gartner, Inc. project worldwide growth of 18% in the public cloud services market during 2017. Gartner also expects the growing public cloud services market—projected to reach $246.8 billion...more

Minimizing Transaction Costs to Drive Value in Outsourcing Relationships

This week, we have been attending the Shared Services and Outsourcing Week in Orlando, Florida to discuss the question of how to drive value in outsourcing relationships, a topic that we find interesting and that means...more

3/9/2017  /  Outsourcing , Transaction Costs

Into the Ether: EEA Another Showing of Support for Distributed Ledger Technology

On February 28, a consortium of 30 companies announced the formation of the Enterprise Ethereum Alliance (EEA), a nonprofit foundation designed to “build, promote, and broadly support Ethereum-based technology best practices,...more

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