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CRM Client Services

ClientsFirst Consulting

Why We Love Data Quality

Love is in the air this February—but at CLIENTSFirst Consulting, we have a different kind of passion: a love for data quality. While it may not be the most glamorous topic, high-quality data is the unsung hero of every...more

Good2bSocial

6 Ways to Actually Track Your Law Firm’s Social Media ROI

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As a legal marketer, you already understand that social media brings value to your law firm. But how do you actually track the return on investment (ROI) of your efforts? How can you attribute your social media marketing...more

Legal Internet Solutions Inc.

Turning Nay-Sayers into Yay-Sayers: Overcoming Attorneys' Lead Scoring Objections

Implementing a lead scoring model in a law firm can significantly enhance marketing and business development efforts. However, attorneys often have valid concerns and objections to adopting new systems. It’s to be expected...more

Legal Internet Solutions Inc.

Top 10 Ways to Engage Your Clients Throughout the Journey

Effective Client Engagement Strategies for Law Firms - In today’s competitive legal market, client engagement is not just a buzzword—it’s a necessity. Law firms that prioritize and excel in client engagement are more...more

ClientsFirst Consulting

Top Seven Tips for Law Firm CRM Success in 2025

As law firms move further into the digital age, CRM (Client Relationship Management) systems have emerged as critical tools in the marketing and business development (BD) toolkit....more

LawVision

Closing Sales Open Loops

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When Business Development (BD) professionals and the lawyers they work with use the word “closing,” they primarily mean acquiring a new client or a new piece of business. But there’s another type of closing worth attention:...more

ClientsFirst Consulting

CLIENTSFirst Consulting’s Top Five Blogs and Videos of 2023

The world of marketing technology is ever-changing, and with these changes comes its own set of challenges and opportunities. This past year was no different. We saw more firms than ever before embracing new technologies such...more

ClientsFirst Consulting

12 Days of CRM: Day 12 - How Pipelines Can Help Law Firms Grow

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On the 12th day of CRM Chris “Kringle” Fritsch explained to me, how law firms can use pipelines successfully! ​​ Outside of legal, we are seeing many professional service firms wanting to implement business development...more

ClientsFirst Consulting

12 Days of CRM: Day Four - How Much Does Bad Data Cost?

ClientsFirst Consulting on

On the fourth day of CRM, Chris Kringle Fritsch explained to me, the actual cost of bad data quality! Have you ever wondered how much your bad data is actually costing you? Chris Fritsch dives into some of the statistics...more

ClientsFirst Consulting

Strategic Marketing Insights for Small- and Mid-Size Law Firms: Highlights from Our Latest Webinar

In the competitive landscape of the legal sector, the right marketing strategies can set a firm apart. For small- and mid-size law firms, with less resources and budget, this differentiation is crucial. With ever-evolving...more

Good2bSocial

HubSpot CRM for Law Firms: Best Practices for Success

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HubSpot is one of the best CRM systems available. Paired with a robust inbound marketing platform, HubSpot makes it easier to increase your firm’s awareness and reduce the time spent tracking down data and contact...more

ClientsFirst Consulting

Three Essential Elements to Achieve CRM Success

​​​​​​​If your CRM performance hasn’t been living up to your expectations due to a lack of communication, training or data quality, you aren’t alone. Respected research organizations have been saying for years that more than...more

ClientsFirst Consulting

Five Business Development and Marketing Trends Impacting Smaller and Mid-Size Law Firms in 2023 Plus Strategies for Success

Over the more than 15 years we have spent working together with hundreds of top law firms on marketing technology selection and success, we have seen a number of changes, developments and trends in the industry. This...more

ClientsFirst Consulting

A Coordinated Response: Leveraging CRM and Related Technology to Communicate During the COVID-19 Crisis

The world is drastically different than it was just a few short weeks ago, forcing all of us to try to adjust to what is being called the #TheNewNormal – which we all know is anything but. While we can’t control the...more

ClientsFirst Consulting

Why Correct Contact Data Is Critical During the COVID-19 Crisis

As the COVID-19 situation is rapidly unfolding, it has never been more important to be able to effectively communicate and maintain relationships with your core constituencies – but this can be challenging. We are hearing...more

ClientsFirst Consulting

Have a Very Merry Holiday Mailing List

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A happy holiday season starts with a clean mailing list. Whether your firm sends holiday greetings electronically or mails traditional physical cards, so much effort goes into this annual ritual – from decisions around the...more

Epiq

Ease and Responsiveness are Critical Success Factors in Law Firms

Epiq on

Legal software maker CLIO surveyed thousands of law firm clients in its Legal Technology: Future Horizons survey. One question asked the clients what was most important to them when choosing a law firm. The majority cited...more

ClientsFirst Consulting

When Attorneys Ask, “What’s In It (CRM) For Me?”- Part 2: What They Need To Succeed

The team at CLIENTSFirst has helped hundreds of firms succeed with CRM. A key to that success for many firms involves getting attorneys to use the system or at least share their information. However, as mentioned in our last...more

Lowndes

What Can Legal Learn from Facebook, DHL, Volvo and Home Depot? More Than You Think. - Lowndes

Lowndes on

LMA 2019 hit it out of the ballpark this year. With over 1,500 attendees and 150 speakers, everyone came together in Atlanta, Georgia to learn how to improve their business skills, discover the latest technologies, grow...more

ClientsFirst Consulting

The Top 10 Challenges to CRM Success and How to Avoid Them – Part 2

In our previous post, The Top 10 Challenges to CRM Success and How to Avoid Them – Part 1, we discussed the five challenges that are most often encountered when implementing a CRM. Here are five more that we typically see –...more

ClientsFirst Consulting

Six Tips to Select the Right CRM System

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Research estimates that up to 63% of CRM systems fail to meet expectations – and a failed CRM implementation can be extremely costly, not just in terms of the financial expense, but also because of the costs in lost time –...more

JD Supra Perspectives

Use Your Law Firm's CRM To Improve Client Experience and Grow Business

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The ninth in a series of 12 year-end posts published by LMA's Social & Digital Media SIG....more

ClientsFirst Consulting

Contact Management 101: Caring for Your Most Important Assets – Relationships

To help communicate the importance of centralized contact management, we have compiled 10 top tips...more

ClientsFirst Consulting

Contact Management 101: 10 Top Tips for CRM Success

With another school year well underway, it seems like a good time to share a few lessons on contact and relationship management. One group of ‘pupils’ for whom this information can be particularly relevant is new attorneys...more

ClientsFirst Consulting

The CRM Marathon: Training for the Race

If you want to win any race, you have to train. For training to be effective, you need to start well in advance of the race and don’t expect quick results. While inadequate training won’t get you to the finish line, pushing...more

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