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LMAMKT Firm Leadership Client Retention

Thought leadership, educational pieces, and other posts from our friends at the Legal Marketing Association. Follow this channel for insights on all matters #LMAMKT and biz dev.
JD Supra Perspectives

Will the Lateral’s Clients Move?

JD Supra Perspectives on

There is no way to guarantee a lateral's clients will make the move to a new firm. But a series of questions can examine the quality of these relationships and the likelihood that the client will move with the lateral...more

Legal Marketing Association (LMA)

Client Feedback Is a Firmwide Sport

Feedback is also a full-contact sport that should touch almost every aspect of firm life — from diversity, associate retention and firm culture to strategy, billing and client team initiatives....more

JD Supra Perspectives

Voice of the Client: 10 Ways to Achieve Alignment Between In-House and Outside Counsel

JD Supra Perspectives on

Gonzalo Ruiz, formerly of The Coca-Cola Company and Sony, with a perspective on the ideal working relationship between in-house and outside counsel....more

JD Supra Perspectives

The Language Barrier: How to Help Lawyers Listen Actively and Communicate Strategically

JD Supra Perspectives on

As client service and business development coaches in law firms, we can help our attorneys navigate tough conversations, actively listen to the voice of the client, and suggest alternative approaches to communication. Here...more

Stefanie Marrone Consulting

8 Ways to Create a More Client-Centric Mindset at Your Law Firm

It’s never been more important to adopt a client-centric approach to everything you do as a law firm in this competitive and saturated market....more

JD Supra Perspectives

When Will the Billable Hour Die? Conversation with Law Firm Change Agent John Chisholm (Part One)

JD Supra Perspectives on

Changing the ways lawyers charge for their services and, equally important, the ways that clients pay for them, requires more than flipping a switch and sending out a different type of bill. ...more

Legal Marketing Association (LMA)

How Law Firms Can Succeed at Industry-Focused Collaborations - LMA Podcast

Legal marketers can help their firms implement industry sector strategies, but what does it take to be successful? In this episode, LMA President Jill Weber and Dr. Heidi Gardner (Lecturer on Law, Harvard Law School;...more

Stefanie Marrone Consulting

What Do General Counsel Want From Outside Counsel? 9 Client-Focused Takeaways From the LMA NY GC Forum

Stefanie Marrone offers a client-centric recap of the recent General Counsel forum hosted by the LMA in New York City. Includes actionable takeaways....more

JD Supra Perspectives

Duly Noted: What In-House Attorneys Want From Outside Counsel

JD Supra Perspectives on

Voice of the client. Notes from the 5th annual In-House Summit, a GC panel hosted in Palo Alto, California, by the LMA Silicon valley City Group....more

JD Supra Perspectives

LMA P3cast on Client Engagement

JD Supra Perspectives on

Providing a taste of the upcoming LMA P3 Practice Innovation Conference in Chicago (May 2017), the P3cast podcast series continues with Keith Maziarek (senior director of client value, Perkins Coie LLP) as he sits down with...more

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