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LMAMKT Marketing Perspectives Client Services

Thought leadership, educational pieces, and other posts from our friends at the Legal Marketing Association. Follow this channel for insights on all matters #LMAMKT and biz dev.
JD Supra Perspectives

Implement Post-Matter Debriefs in Your Marketing Strategy to Stand Out From the Crowd

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Rebecca Edwards Hnatowski and Beth Cuzzone look at the importance of post-matter client debriefs, and how to get them done....more

The Market Leaders Podcast

Market Leaders Podcast Episode 81: "Unleashing Excellence: Revolutionizing the Client Experience in Legal and Professional...

In this podcast episode, David Ackert interviews Mark Hunter, Principal at Glen Maple Group, about the importance of client experience in professional services firms, particularly in the legal industry. Mark shares his...more

JD Supra Perspectives

How to Take Client Service (and Business Growth) to the Next Level in 2023

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Rebecca Edwards and Beth Cuzzone explain how marketers and BD professionals can grow revenue by helping to take client relationships to the next level, outlining activities from low to high investment of time and resources....more

Legal Marketing Association (LMA)

Approaching and Applying Client Service

Q&A with two legal marketing industry professionals — Aubrey Hecker (Lathrop GPM) and Mollie Wilner (Lathrop GPM) — and Reginald Trueblood, a hospitality and service engagement consultant, in which they discuss client service...more

Legal Marketing Association (LMA)

Not All Revenue Is Created Equal: Classifying and Prioritizing Client Tiers

Once clients are classified in this manner, firms and lawyers can ensure that they make the best use of their time and resources in serving them....more

Legal Marketing Association (LMA)

Elevating Client Experience in a Post-Pandemic World

As the world emerges from the pandemic, it’s now more important than ever before for law firms to reevaluate how they create value for clients. In this episode of the LMA SIG Share-Out series, Debra Baker (GrowthPlay), Amber...more

Legal Marketing Association (LMA)

The Tenets of a Successful Key Client Program

Finding ways to deepen relationships with clients is more important than ever. How you go about that in a way that is unique, relevant and impactful is the burning question....more

Legal Marketing Association (LMA)

Client Feedback Is a Firmwide Sport

Feedback is also a full-contact sport that should touch almost every aspect of firm life — from diversity, associate retention and firm culture to strategy, billing and client team initiatives....more

JD Supra Perspectives

Improve Client Service Through Emotional Intelligence? Yes! Here's How...

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Client service is often overlooked as one of the most critical pieces of success for professional services firms, most notably law firms. Rich Bracken explains. ...more

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Four Communications Tips for Disengaging a Client Relationship

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Firms and organizations are sometimes faced with having to disengage a client and often do not employ appropriate communication skills to do so. ...more

JD Supra Perspectives

Not New, Just Normal: Three Ways to Elevate the Client Experience in 2020

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Current best practices for cultivating client relationships are not inherently new, unwieldy, nor unprecedented. Jenna Schiappacasse with an in-house perspective....more

JD Supra Perspectives

Experts Suggest Highly Functioning Client Teams Benefited Both Client and Firm During COVID-19 Crisis

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Jon Mattson makes a case for the value of client teams (for firms and clients) during times of crisis....more

Legal Marketing Association (LMA)

Client Experience: The Link Between Legal Counsel and Business Advisor

Jill Huse and Kerry Price with a perspective on why the client experience focus matters especially now, and how to achieve it in your firm....more

The Market Leaders Podcast

How to Navigate Legal Procurement - Market Leaders Podcast with Brian Colucci

Join David Ackert as he interviews Brian Colucci, Chief Business Development and Marketing Officer at Kilpatrick Townsend & Stockton LLP, in this episode of the Market Leaders Podcast. Tune in to hear them discuss: - How...more

JD Supra Perspectives

Four Proven, Yet Underutilized Organic Growth Strategies for Law Firms

JD Supra Perspectives on

Proven, practical, and effective ways to increase organic growth in law firms....more

JD Supra Perspectives

An Inside View on Legal Sales: The Client-Facing BD Role in Law Firms [Q&A]

JD Supra Perspectives on

Answers a broad range of questions on the emerging, client-facing business development role within law firms....more

JD Supra Perspectives

Stacking up for Sales: Optimizing Law Firm MarTech to Support Emerging, Client-Facing BD Roles

JD Supra Perspectives on

Overview of an upcoming LMA Tech West interactive session about the technology that supports the emerging legal sales role....more

JD Supra Perspectives

Ways to Avoid Competing on Price Alone for New Legal Work

JD Supra Perspectives on

The increasing and relentless price pressure on outside legal services will only continue in 2020 and beyond. Julie Savarino with a perspective on how to respond....more

JD Supra Perspectives

The Skinny on Legal Sales Roles? LSSO Raindance 2019 Recap

JD Supra Perspectives on

A legal sales executive's role easily translates to added value for both internal and external clients....more

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What Silicon Valley GCs Really Want From Their Attorneys

JD Supra Perspectives on

A commitment to diversity and inclusion, a deep understanding of the product, company and risk profile, and an actual human being they can trust. Oh, and no memos....more

The Market Leaders Podcast

Design Thinking in Legal Marketing - Market Leaders Podcast with Molly Porter

Join David Ackert as he interviews Molly Porter, Director of Marketing at Seyfarth in this episode of the Market Leaders Podcast. Tune in to hear them discuss: - How Molly applies Design Thinking concepts to better connect...more

Stefanie Marrone Consulting

Change is Coming: What Clients Want and Need Today From Law Firms - Key Takeaways from the 2019 LMA Annual Conference

Stefanie Marrone with an in-depth recap of key takeaways and insights from LMA2019 programming in Atlanta this year....more

JD Supra Perspectives

8 Key Law Firm Strategy Takeaways from the #LMA19 National Conference

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Rich Bracken offers key takeaways for legal marketing and BD professionals in his recap of the recent LMA National conference in Atlanta....more

JD Supra Perspectives

Legal Sales: It's All About the Details

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Jenna Schiappacasse with an insider's perspective on how best to prepare for a successful client-facing role at your firm....more

JD Supra Perspectives

Law Firm Leadership: "But, This Is How We've Always Done It..."

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Firms that are not only surviving but thriving are thinking (and acting) outside the box, strategically. Three ways to innovate, by Jenna Schiappacasse. ...more

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