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Best Practices Client Retention Law Practice Management

LawVision

Opening doors is easy….when you have the right keys

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To thrive, law firms continually need to add new clients that can grow over time to become strategic accounts. In addition, new or revised firm strategies require a law firm  to re-thinking what the client base should be...more

LawVision

Closing Business: Understanding the Four Stages of a Business Relationship

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In today’s competitive legal market, simply knowing people isn’t enough. I often hear from clients, “She’ll definitely call me if she ever has a legal need” or “I play golf with him every week; he’ll certainly call me if he...more

LawVision

How to Install a Sales Process at Your Firm

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If your firm has a client, it has a sales process. After all, somehow, a buyer of legal services became aware of your firm and expressed interest. When a specific need arose, somehow the buyer thought to reach out to your...more

LawVision

Driving Law Firm Revenues: Quick Tips for Making Client Teams Successful

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Studies in the legal market consistently show that most client team “programs” are not doing well and that many firms do not even have a focus on key clients. Here are some quick bullet points to… Originally published...more

International Lawyers Network

Client Retention: Tips for the Pandemic's Secret Weapon

As we edge towards the end of the third quarter of 2020 and a great deal of uncertainty still remains, the one conversation I’m having over and over again with lawyers is around how to keep current clients happy and bring in...more

ClientsFirst Consulting

[Webinar] From Leads to Clients – Tactics, Tips & Technology to Convert Leads and Close Business Remotely During the COVID-19...

The COVID-19 pandemic has caused an unprecedented collective disruption to our financial, business, health and human condition – but it has also created opportunity for creativity, ingenuity and innovation, allowing us to...more

LawVision

The Legal Profession in a “Post-COVID” World – Part 2, The Role of The Client

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In our COVID-19 Recovery Playbook, we provided our thinking for firm leadership on how to manage through the current crisis.  In this four-part continuation of that work, we examine where and how the industry may be shaped by...more

Knapp Marketing

How Lawyers Can Lead and Thrive in the Covid-19 Crisis

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Amid the chaos and noise of the current Covid-19 crisis, one truth is ringing clear: law firms and attorneys have the opportunity to be heroes for their clients by helping them to make sound and informed business decisions...more

Nancy Myrland - Myrland Marketing & Social...

Do You Spend As Much Time On Your Clients As You Do On Your New Logo or Website?

Sometimes we spend an enormous amount of time working on new logos, websites, and letterhead....more

LawVision

Why Your Firm Needs a Sector-Based Strategy—and How to Build One

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There may be challenges along the way, but for law firm leaders that successfully organize by sector, opportunity awaits.      The general counsel of a major U.S. health care provider summed up the fundamental...more

Jaburg Wilk

To Understand a Client's Needs Requires Exploration

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JW Way Fundamental #4: Walk in your client’s shoes. See the world from their perspective. Empathize by understanding their fears and concerns and showing you care. Ask, “If I were in their shoes, what would I want to know and...more

International Lawyers Network

Great Relationships Start with the Basics

These days, it seems that everyone is looking for a quick fix to everything. How do I get clients fast? How can I do business development without being directly involved myself? How can I skip ahead to the final steps? ...more

Jaburg Wilk

Communicate to be Understood #3

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JW Way Fundamental #10: Communicate to be Understood "Know your audience. Use the language of your audience to write and speak clearly concisely, in away that can be easily understood." The purpose of communicating - whether...more

Jaburg Wilk

Leave Your Ego at the Door

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JW Way Fundamental #9: Leave Your Ego at the Door - "At all times, stay focused on serving the needs of our client and our firm, rather than on serving your ego. Remember - it's about the client and our firm, not you!"...more

Jaburg Wilk

Listen Fully #2

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JW Way Fundamental #5: Listen Fully - "Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus. Most importantly, listen to...more

Jaburg Wilk

Honor Your Commitments

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JW Way Fundamental #7: Honor your commitments.  "Do what you say you are going to do when you say you are going to do it. If a commitment can’t be fulfilled, tell others early and agree on a new commitment."...more

Jaburg Wilk

Listen Fully

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Categories: Culture, Article JW Way Fundamental #5: Listen Fully "Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus....more

Ary Rosenbaum - The Rosenbaum Law Firm P.C.

Be Real

When my grandmother was going in for surgery to remove the tumor on her Pancreas, I told my grandmother how much I loved her and I remember her telling me that she knew what I said was real. She told me that while other...more

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