News & Analysis as of

Client Services

Billable Bitcoins: Why it Pays for Lawyers to Accept Cryptocurrency

With bitcoin and other cryptocurrencies reaching shocking new prices seemingly every day, some people have finally started putting the new payment systems to real use – paying lawyers. Earlier this fall Nebraska became the...more

Use Your Law Firm's CRM To Improve Client Experience and Grow Business

by JD Supra Perspectives on

The ninth in a series of 12 year-end posts published by LMA's Social & Digital Media SIG....more

6 Keys To A Healthy Law Firm – Food For Thought

by Hayse LLC on

For years, we’ve known two things about personal health: ‘We are what we eat’ and ‘We need to move more.’ Specific admonitions and instructions change, but the theme is consistent. The human body needs a balance of...more

Law Firm Business Development: Holiday Tips

by LawVision Group LLC on

The holiday season is upon us yet again. Wouldn’t it be easier if the end of the year came along at some other time during the year?! Instead, everything seems to get crammed into these last two months resulting into what...more

Take the Meeting

by Wicker Park Group on

As part of a recent business development workshop, we invited a friend (we will call him Bob) who is the “partnership partner” for a well-known venture capital fund to serve as the “prospect” for our case study. The context...more

The Rapidly Shifting Law Firm: Responding to Client Needs and Building Trust

by Goodwin on

Goodwin Senior Counsel Brackett Denniston, former Senior VP and general Counsel at GE, recently sat down with Mike Caplan, Goodwin’s Chief operating officer, to discuss the shifting demands on today’s law firms and how to...more

5 Client Service Lessons for Law Firms from The Gap’s Head of Legal Operations

by JD Supra Perspectives on

Recap of a recent LeftFoot podcast at the intersection of legal operations and client service....more

Don’t give it away for free

by Ary Rosenbaum on

Many years ago, I did income tax returns for a flat fee. It didn’t become the success that I thought it would be, but it was worth a try. I had the ProSeries tax software, which is the professional version of TurboTax. I had...more

Benesch Law Ops - December 2017

by Benesch on

Almost a dozen years ago, Benesch developed a formal client assessment program. Firm leadership believes this program is essential to our success in servicing our clients. The program includes a visit by the Chairman of the...more

Law Firm Leadership: Realizing a New Vision for Client Development

by JD Supra Perspectives on

How partnering with a firm's marketing department created a vision for deeper client relationships - and led to new work. ...more

Make the Most of Your Collection Calls

by Wicker Park Group on

December is a busy month for most law firms. In addition to the holidays and hectic schedules, it is budget and collection season for most firms, and everyone at the firm is laser-focused on closing out the year. Tensions are...more

Contact Management 101: Caring for Your Most Important Assets – Relationships

by Chris Fritsch on

To help communicate the importance of centralized contact management, we have compiled 10 top tips...more

Track Your Clients Like a Foreign Policy Expert Tracks a Rogue Nation: Dig Deep

by LawVision Group LLC on

This week, North Korea launched a ballistic missile for the first time in over two months. During the summer, they were launching missiles almost every other week. Why the slowdown? Have the current administration’s policies...more

Driving In-House Legal Strategic Decision Making: Q&A with Mike Haven, Head of Legal Operations at The Gap, Inc

by JD Supra Perspectives on

This episode of LeftFoot, fresh conversation on business development, is with Mike Haven, the Head of Legal operations at The Gap. Mike is on the cutting edge of legal department management, creating, implementing and...more

You Can Ignore This Post…  If You Are Satisfied with How Your Firm is Doing

by LawVision Group LLC on

We’re coming up on the 10th year-end closing since the financial crash got rolling, and as many as two-thirds of American law firms are still not back to pre-recession demand levels, according to some reports. But, some are...more

Year-in-Review and Year-Ahead Conversations

by Wicker Park Group on

We’ve written countless blog posts about the importance of talking with clients “off the clock” to seek feedback and gain a better understanding of their businesses, strategic goals, preferences, priorities and pressures. The...more

10 Steps to Navigate the Labyrinth of E-Discovery for Small to Mid-Size Firms

by Pessin Katz Law, P.A. on

The practice of exchanging discovery in federal litigation has ballooned to its own cottage industry within the practice of law. Many law firms tout expertise in the practice “Electronic Discovery Law.” Heady conferences...more

Law Firm Leadership: Give Thanks to Clients While Creating Your Unique Distinction

by JD Supra Perspectives on

This time of the year provides a great opportunity to reach out to your clients and contacts to thank them for working with you and for being a part of their organization....more

Say Thanks and Strategize Your Year End

by Wicker Park Group on

Here at WPG, Thanksgiving is one of our favorite holidays. It allows for cherished time with friends and family. Most of us, at least in the United States, are able to slow down, take a few days away from the office and be...more

Renter v. Investor? Buyer v. Builder?

by Valorem Law Group LLC on

I have been a renter. I have been an investor in homes. I have been a buyer of homes and I have worked with a builder to design and build a home. Each experience has its pros and cons. The critical thing to making each role...more

How Law Firms Can Succeed at Industry-Focused Collaborations - LMA Podcast

Legal marketers can help their firms implement industry sector strategies, but what does it take to be successful? In this episode, LMA President Jill Weber and Dr. Heidi Gardner (Lecturer on Law, Harvard Law School;...more

How to Meet a New Prospect Without Cold-Calling

by LawVision Group LLC on

Orrick and other tech-savvy firms offer free advice and increase new business opportunities. Is your firm doing the same? For many lawyers, asking for an audience with people they don’t know is a challenge. The inability...more

It might be you

by Ary Rosenbaum on

Prior to starting my own law firm, I had made many different employer changes over the years to the point that my position as the head of my law firm is the longest time I’ve been employed at one place and that’s only...more

Interpersonal Skills Training Enhances Career Success

by Wicker Park Group on

Last week, I taught a public speaking class to a group of five first-year associates at a mid-sized law firm. All of the associates were fast approaching—or initially enjoying—their 30s. They were smart, energetic and happy...more

Justifying Shadow Billing as Promoting Diversity? Much Better Ways Exist.

by Valorem Law Group LLC on

Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I...more

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